Overview
LightInTheBox has a rating of 4 stars from 13,646 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
Always on time great quality sometimes sizes are not true
Often the packaging is not adequate to contend with the Spanish postal service or couriers.
Occasionally items arrive chipped, bent or cosmetically damaged.
It's just not worth complaining as any replacement will arrive in the same condition.
The quality is usually pretty good. Most all materials are polyester, so it's kind of thin compared to cotton, but the prints are vivid. It's the shipping at the holidays that's an issue, because it's really slow. If you're going to order Christmas clothes, order them very earlest November, even end of October would be better. My orders were on 11/10 took to 12/9 for the second order to come in. Same with last year. Only gives family a couple weeks to wear the Christmas outfits I ordered.
The best price for clothing... Quality adequate to the price, transport a bit expensive but fast and safe. By now for everyday clothes I always buy from them
Non pensavo che mi sarei trovato così bene. Ho subito riacquistato. Esperienza positiva. Li consiglio, ma bisogna portare pazienza per la spedizione che parte dall'altro emisfero del mondo ma arriva... con calma ma arriva...
The mp3-player worked for 1 hour, then i could get a hold of LightinThebox, do not answer on mail
Absolutely great. Brought several items all perfect,and fit perfectly.
Have ordered the HK9 there and are very satisfied with it. Service is good. Only a minus point, the delivery takes a very long time. If you already see that from ordering to delivery at the airport before departure takes 5 days and then there are another 2 days before the plane departs. With another site (will not mention a name) I would have it at home in a maximum of 8 days. That I for me the only minus point. Furthermore, the stuff is great and the service too.
Recently I thought an item was missing from my order and contacted them
They responded promptly with list of actions to be taken by me
I later discovered my mistake - the item was there,hidden in a corner
Les dernières fois que j'ai donné un avis très favorable et il l'est toujours, on me l'a refusé parce qu'ils ont cru que mon enthousiasme était trop fort. Peut-être ils ont cru que je n'étais pas sincère. Mais j'adore LITB parce qu'on peut leur faire confiance. Voilà, j'affirme que je suis sincère et que je ne suis pas ''sponsorisée'' par la société
Toutes les commandes que j'ai passées ces derniers mois sont arrivées à temps et en bon état. J'adore leurs t-shirts et sweat-shirts. Ils vont parfaitement. J'ai également acheté des ustensiles de cuisine, des fleurs artificielles, des tennis, des pantoufles, des bougies Led, etc... et mes cadeaux de Noël
Franchement et honnêtement, je ne suis pas déçue de mes achats, ni... ruinée
Comme j'ai toujours été satisfaite (sauf à deux reprises, lors de ma première commande, il y a longtemps) de mes achats chez LITB (et ils sont nombreux), j'ai acheté les articles de la commande susmentionnée pour un membre de ma famille pour qu'elle puisse les offrir à Noël.
Pour elle, elle a gardé les 2 boules anti moucherons et le sweatshirt blanc avec le chat, 2 articles que j'avais achetés pour moi même auparavant, donc je savais de quoi je parlais.
Je suis enchantée de tous les articles que j'ai reçus, que ce soient les fleurs artificielles, le très confortable t-shirt que j'ai enfilé dès la réception, les petites bougies Led, la brosse pour les rainures des fenêtres (très pratique) etc... Bravo
Je n'ai eu qu'une seule mauvaise expérience avec ma première commande, dans laquelle les tailles avaient été mal indiquées. Aujourd'hui, après de très nombreux achats chez LITB, je peux dire que je suis enchantée de tout ce que j'ai acheté, que ce soit les modèles, la qualité des tissus, le confort. La même chose pour les petits articles de cuisine qui vous facilitent la vie, etc
Je ne sais plus de quelle commande, il s'agit. Mais, toutes les commandes sont bien arrivées, sauf une commande livrée par Colis Privé qui a provoqué de très grosses difficultés, mais après de nombreux messages entre le service clientèle qui est très efficace et moi, nous avons pu régler le problème et le colis est finalement arrivé. J'affirme que Light in the box n'était pas du tout responsable du problème, c'était entièrement la faute du livreur Colis Privé qui n'a pas bonne réputation en Belgique, vu les critiques des clients sur ce livreur
I have ordered several items of clothing with them and the following ups have been clear quick and punctual. You can rest assured they will do all they can to make things right if the client is unsatisfied.
Good quality dress, regular status updates, but size 14 is already small for a slim and average height 12 year old.
Amazing product with great shopping experience but delivery time is too long nd delivery charges
Estoy muy contenta y satisfecha con mi compra y con esta plataforma de compra en linea es segura y confiable, muchas gracias
I wish I found my size XS in more items like dresses, jumpsuits and bottoms.I have bought many of them in the past, but all needed to be modified.My last purchase came was delivered much delayed.However the products' quality is great.
I have been shopping with LTB for almost five years. Never disappointed and customer service is amazing. The item quality is priceless.
I bought ~8 shirts or so. Was happy with all except one. It was low quality picture in irl which you cannot see on a picture of it. Everything else was great though so still happy in overall with what I bought. 3d shirts for the win! Much cooler than other shirts :)
I purchased men's cargo pants. Very good quality and delivery service was really quick. Packaging was good. I strongly recommend it.
I just love everything about you
Your service is amazing and quick
Your products are brilliant
I'm over the moon with everything
A big thank you
What can I say
You solved a problem that I had very quickly
Your service is fantastic
I love your products
Just thank you
I received my items very quickly and I was very happy with the sizes and the quality of the items
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103327528 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox