Overview
LightInTheBox has a rating of 4 stars from 13,648 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
Shoes of the size recommended by the firm do not correspond to the actual size. Impossible to negotiate a reasonable exchange. I even wonder if there was an error in the labeling of the shoes.
I thank Megha who solved my problem very efficiently.
Estremamente soddisfatto dell'acquisto, i cuscini erano perfettamente descritti ed il pacco è arrivato nei tempi previsti. Grazie
The shirt that I received (for a wedding) was a different uglier colour and the material was cheap and thick (see attached product that I received) - nothing like the photo and description of the advert (see attached pic). Even the company's returns policy is fake. On requesting a return I was offered 30% of the 30 euros that I have wasted on this inferior product. After many weeks I am still fighting for a full 100% refund. I had to buy a shirt from another company for the wedding as I cannot trust this company. LightinTheBox is a total rip off and a nightmare to deal with. Avoid like the plague!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102973539 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Foi a primeiro vez que comprei na LightInTheBox, o meu Pacote demorou muito pra ser entregue, chegou bem fora do tempo estimado, precisei pagar Taxa Extra de Alfândega o que foi horrível, mas depois devolveram...Gostaria de comprar mais vezes no Site, mas tenho muito medo de perder dinheiro, a Shein é mais confiável!
Depois de muito cobrar o Pacote chegou, as calças são ótimas, o meu Filho adorou, são bem quentinhas no Inverno ele vai usar muito! Confesso que gostaria de comprar uma jaqueta pra ele, tbm forrada, mas tenho medo!
Despite I am a goldmember, I find myself unable to use my membership because LITB no longer ships to Denmark.
Was otherwise satisfied with my orders.
But very annoyed that I did not get notified that this service is no longer provided in Denmark.
So shopper from Denmark, do not prepay for a membership. Because despite what it says on the website.
LITB no not ship to Denmark
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103017361 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Non tutto e possibile aquistatre molti prodotti non possono essere aquistati in svizzera
One of the items I ordered did not match the description of size and was to big, another a pair of shoes just did not fit very well. When I registered a return, I had to take pictures to show that the description did not match the actual size, that is doable for a dress, but not for a pair of shoes.
I was able to take pictures of the dress and return was accepted for this, but not for the shoes. BUT they give a credit to the store instead of returning the actual money to my credit card. I have asked to get the money back to my credit card, with no luck so far. Really poor customer service!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103057230 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I love Lightin The Box
The store has great products. I bought a blonde wig and it exceeded my expectations. The product has an excellent quality. The store delivered within the estimated time. I super recommend Lightin The Box.
Direi che è andato tutto bene e il prodotto acquistato è di mio gradimento
I order size S. Fits but one size larger would I think better.
Krásné zboží, velmi příjemný materiál, velikost odpovídá tabulce - doporučuji
Krásné a pohodlné lodičky nejen pro taneční, ale i ostatní slavnostní příležitosti
J'ai acheté plusieurs robes, tee shirts,pull, pantalon...pour mes enfants et petits enfants, toujours la bonne taille les couleurs sympas et les matières conformes à la description, je suis enchantée, vous m" évitez de me déplacer, j'ai 80 ans et çà compte! Les prix sont attractifs.
À bientôt.
Μέσα στα προβλεπόμενα χρονικά όρια παραλαβή του προϊόντος, ενημέρωση καθ'όλη την διάρκεια αποστολής, σε πολύ καλή κατάσταση το προϊόν. λίγο ταλαιπωρημένη η συσκευασία. Όλα καλά!
Belles chaussures. Conformes à la photo
Beau produit.
Livraison beaucoup trop longue. C'est le seul point négatif.
The dress arrived before scheduled time. Beautiful dress made with good quality fabric. I'm so pleased with this purchase. I'm 5.6 weight 124 lbs. Usually wear a size 4 but ordered a size 6. So glad I did. The bodice doesn't stretch, the skirt does. İ recommend this dress and shipper
Alles naar wens verlopen.Geen enkel probleem met bestelling en levering.
Quantité, qualité, compétitive et gentillesse. Voici les 4 adjectifs pour définir LITB.
Gentillesse et serviabilité du personnel OK
Qualite des articles OK
Prix des articles OK
Remboursement + délais OK
Facilité de comande et respect du delai.
Livraison parfaite.
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Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103220841 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox