Overview
LightInTheBox has a rating of 4 stars from 13,634 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
I ordered 4 dresses and I used their sizing but when I received the dresses they were all too small. I returned the items for a larger size or refund and I haven't received a thing back. I spend over $200 on the dresses and another $70 on postage and now I am out of pocket and have nothing to show for it. Be careful when you order. If you send something back you may not get your refund.
After receiving shoddy goods and wanting to return them, I have found this very difficult. Also why say they need to return to Asia when they have a Royal Mail stamp on. Cant even leave a comment for the supervisor as it does not work. Very disappointed.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
The app is clear and easy to navigate. You can find almost anything you need here (and a lot of cool stuff that you just have to have.)
I have bought everything from clothing to kitchen gadgets and everything between. We have been surprised and pleased with all I've ordered. They have good quality products for amazingly low prices, and a quick turnaround and delivery time.
I'm hooked. You'll be to!
Do not buy from this company. They have a policy of returns for clothing to be within seven days of purchase. But it took 30 days to arrive. Then if you read the fine print they will not return clothing at all. They won't provide a return ticket. They say they do but it was not on my items via email. They make it extremely difficult to return any items.
Dear customer
This is Bloo, supervisor of customer service.
Please understand that the 7 days returning is calculated from the date when the parcel is received.
Besides, please understand that our suppliers are from different areas so that their size are different, therefore, we provide a Size Guide in our product page which provide measurement and a clear size table. I hope it will help you. I prepared a sample picture for your reference:
https://www.lightinthebox.com/download/424f16f2-1f9c-43bb-a0a4-f02f505649f1
In order to protect your info and solve your problem. Would you please provide your e-mail address and order number so I could offer proper solution for you?
Waiting for your kind response.
Sincerely
Customer Service
Order 2 dresses online, delivery took a week however there the good stuff ends
Dresses were poor quality and vastly oversized.
Tried returning for past week however its taking ages to get address of where to return items to. Keep getting replies offering me other items or refund to 20% as apparently returning the item will cost the same as price of dresses (£70)
Complete waste of time and a scam!
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 25939536, Would you please login you litb account and reply when you feel free?
Sincerely
Customer Service.
I ordered something and there was and issue with the delivery. The postal service returned the package to light in the box (had a tracking number so we know they got it back)so I contacted them and asked if I repaid the shipping would they send it again they offered me a coupon toward another purchase. I want the item I already bought and paid for. I have not heard from them again and there's no phone number to call them. Save your money shop elsewhere.
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 26645964, Would you please login you litb account and reply when you are free?
Sincerely
Customer Service.
Before you purchase note that many purchases will not qualify for a refund. Be sure to look at what's excluded, many dresses are considered custom made and they won't refund if it doesn't fit. In order to return you have to pay postage back to China, but they won't accept the package without a return authorization. Check out the BBB ratings before you buy.
Dear customer,
This is Bloo, supervisor of customer service,
If you have met some problem with your orders, would you mind provide me your order number and email address?
I will help you
Sincerely
Customer Service.
So far I have placed two different orders and the products have been wonderful so far. To me they are unique in their class.
The only suggestion I would make is to adjust the shipping and shipping insurance costs; these are way too much inflated which defeats the purpose of whatever money you were supposed to save in the products ordered. It seems like they push you to buy the yearly shipping and handling membership. If they can fix that then the company will beat Amazon.
Their expedited shipping is a not fast at all, very deceptive website, terrible customer service, any customer thinking of buying should run the other way. It should also be posted on social media how terrible this company is and how much they lie about shipping payments and refunds. Do not EVER buy anything from this company!
The customer service of Light in the box, is nothing if not the best I have had the pleasure of in many years.
Your package is followed each and every step of the way, they keep all options available at all times. If ONLY all customer service was this honest and well done, there would be a planet of happy people.
Thanks for taking care of me and my investment Lightinthebox.
Monica Collins.
A-line Princess V-neck Tea-length Taffeta Wedding Dress (*******)
May 01, 2014
I received this dress as quickly as promised and it is absolutely stunning. It fits perfectly. I shall recommend Lightinthebox to everyone. Thank you so much.
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Its wonderful knowing Light in the Box i have been shopping there for a few years now and what really made me review this site is because i find quality products there with very little reviews. So every one check this site out and you will see and feel the satisfaction i did received shopping there.
Everyone with a terrible experience from shopping with Light in the Box should make it known and share what their experience has been with other consumers on their Facebook page--they have one--and with over 3 million likes. It is disgusting so many people have shared how ripped off they have been by their poorly run practices.
Dear customer will you please provide us your order number so we can help you to check first?
I have purchased a few dance shoes from this site and have been very happy with the processing and speed of delivery. I chose the fastest shipping option and to pre pay customs, so no surprises when I receive my order. The quality is good value for money too. Very happy and will be buying more.
I've ordered many times from LightinTheBox and all the times I've received all my orders in a timely manner, neatly packaged and most of all cheap but without compromising their quality. I've never had any issues and one time i had to contact them their service support was excellent. My latest order was a fake tattoo that came within 2 weeks, the item was in excellent condition with an unbeatable price. I'm sure everyone will find things to buy and DO BUY them you will not regret it!
My update of Light in the box. After my really bad experience and almost hopeless situation things changed. I was contacted by the customer service by the supervisor Megha. She offered me a special solution and I hope everything will be ok. I have to say I changed my mind. I like the way this company cares about the customers. It seems the customer's happiness and positive experiences are really important for them.
Do not buy nothing from this company! I bought a winter coat from this website. First of all delivery took forewer, but I was patient and understanding. When I finally received it I found out that one of the pocket has a big tear. Because the tear is inside of the pocket it's almost impossible to fix it and use the pocket. I tried to contact a costumer service maybe 50 times. Unsuccessful. You have just 7 days for returning or exchanging, but every try ends with the notification "error, try later". The worst part is the fact there's no other way to contact a customer service except through the form you have to fill. But you have no chance to fill and submit it. Practically you can't nothing return or exchange no matter what.
Customer assistance is very quick to assist you, and that's a great thing, there's a lot of Anime style clothes, cosplay costumes, accessories and other things and this is great too.
BUT, the date of order change randomly day by day with a bad feedback for the customer, tracking is too slow, the update comes 2/3 days later, and some clothes are not as the pic show.
Reimbursement isn't fair.
40% of the value in coupon and you keep the merch
30% in cash back and you keep the merch
Or 100% of cash back but you pay the courier (and from Italy to China it's a lot of money)
This should be modified.
It offers the optional insurance for the travel and this is great
Over at all I found LightInTheBox a good site
Updating our experience with LightInTheBox. We did receive our goods two days after negative review, the shipping details were confusing and am pleased we received the Shower Curtain it is just what my husband wanted. Lightinthebox may avoid this in the future with more clear shipping details, thanks. Just wanted to share a happy ending. Renee
Very sceptic about ordering from this site. But my husband liked the product, ordered from Bol.com. All other products are received and in use in our home, Lightinthebox is the only vendor to take our money and not deliver. Very disappointed. Now need to spend time getting money back.
An order was cancelled but I am still waiting for your company to refund my money. Your customer service is nonexistent. Follow your return direction to the letter only to have your submit button not work. Tried it multiple times. You do not provide a number or other way to contact you. Terrible customer service!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102326480 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I work in a creative office and need work outfits that are stylish and professional, but not boring. I'm really pleased with all 4 blazers I got. The fabric is great for the price and they fit well based on the size charts. I've already worn one and got compliments!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
So sorry to know this. Now you are in a higher department and my main duty is to help you.
Please provide us with the following information:
First and last name, your customer number, telephone number and the e-mail address linked to your LITB Account
As soon as we have received your information, we'd like to assist you to resolve the problem.
Best Regards,
Customer Service Lightinthebox