Overview
LightInTheBox has a rating of 4 stars from 13,633 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
Warning: Don't waste your $$$ on Expedited Express. You will not receive it in 3-5 business days. It has been over a week, and still, haven't received the order. I do understand that the order is coming from China, so there is no way the order will be received in that amount of time. My bad! I didn't realize I was ordering something based out of China!
I can't say anything about the quality of the items yet will upon receipt. But, I will not order again from this company. I guess I am spoiled, and maybe impatient since I always order from Amazon Prime and receive my items literally at my doorstep in no more than 2-days from ordering. So, if you live in the states, order from Amazon Prime! They have pretty much everything this company sells!
Reply Edit
I ordered some sandals last week and the next day I decided to cancel my order. I read that if I canceled my order within 24 hours I would get a full refund. I did just that but have not received a refund or a response. I have emailed them and submitted a request for my refund but have not heard back from them. Please do not order anything from this company. And please do your homework and read the reviews and return policy before ordering anything from anyone.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102712275 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
They state, "If you have ordered as your local size, it may not fit you." They "suggest keeping the item" as "returning ito China may not be the most economical option." Other "Customer Service" options include: Keep the item and receive a 20% coupon; Keep the item and receive a refund of 10%; Send the item back to China at your expense and receive a refund. They offer no phone number at their so-called customer service site. Never ordering again from them again. Also dress received had a different style of slieve than pictured.
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 25506208, Would you please login you litb account and reply when you feel free?
Sincerely
Customer Service.
I want to give a zero star if I could! I ordered 5 dresses on 11/13, Total: 248.24, I received all item on 11/29, The color, size, style, and material nothing like the picture, I contact the customer service immediately and request return ticket ( I followed the return policy on their website), The response is offered me 30% off, and let me keep the item. I say no, They are junks, and none of them fit. No response after till now.
Dear customer,
We apologize for the problem. As for your case, could you please provide us with your Order Number, so we can check and solve problems in timely manner?
Thank you for your understanding in advance.
Awful. I ordered an item on 08/06/17 with a shipping of time of 9 - 14 business days. The item never arrived they have since changed the expected delivery multiple times, '38-40 days'; 'up to 60 days' and now it's 'up to 180 days'. They will not give me a refund despite repeated requests and I now receive a 'cut & paste' stock reply to my requests. I would give this company no stars or minus stars if I could!
This is Customer Service Supervisor from Lightinthebox. I am glad to help. After review your case, i had conducted ticketId=16051941 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Bought some shoes that were far too wide. Trying to return, this is the response I got.
"We're sorry that you want to return the product. Sorry that we don't have the return label, please return it to our Asia warehouse by the cheapest tracking service in the post office. Usually, it costs $10-$40, and it takes 2-4 weeks for delivery. The refund GBP 51 will be issued once we receive it and pass the quality check."
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101498299 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I have had the worst experience dealing with this site. It's honestly so unprofessional. I was told I could get a full refund of my package (2 months late in delivery). When I tried to return it they all of a sudden said I would have to take care of the shipping and get no reimbursement. The item costs $40, the shipping was $33. One lady mentioned I could get a discount, when the next said no. They don't have a phone number to call either which is very unsettling, and the average response I get takes 2-3 days.
Hand's down never going to make a purchase to this online store ever... ever... again. Stay away!
UPDATE: Slava from customer service contacted me to tell me that my duty costs are covered by the insurance I paid for. He has promised a refund to my cc within a week. I'm very satisfied with this exceptional service. Thank you Slava!
I placed an order for $171.00 - shipping was $24.00 and duty was $67.00. I was unaware of the duty charge...probably my mistake!
I haven't gotten my delivery yet. I hope it's worth the money I spent!
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 29192074 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service
Linen skull on arm shirt was a true hit at a recent event and fit great on my Man. Pullover shirts were a little small on him but kept for another family member due to happiness with the product. Women's pull on jean look pants with skull and flower are going to look fantastic on Halloween and beyond just for fun. Thanks Light in the Box.
I enjoy shopping on Light in the Box. Their prices are phenomenal and their styles are right up my alley. The shipping process takes quite long but when you're not paying for it then it's hard to complain too much. So far I would recommend Light in the Box to just about anyone.
Do not I repeat do not order from this company I know you're willing to be lied to repeatedly over when your item will arrive.
Dear customer don't worry your item is being shipped. We'd like to refund you shipping fee USD 9.55 as compensation to wait for this order.
2. Or if you can consider to help us change the rating on sitejabber to 4-5 stars or just remove the review firstly, I will apply for a Direct Full Refund of order price USD 43.16 to our financial manager for you as compensation. And when the package arrives later, you may keep it as a Free Gift from us. It is a Special offer for you. Would you like to accept it? I will process the full refund for you as soon as I see the review is removed or changed.
Please kindly consider it and tell us which solution you prefer to take. We are looking forward to hearing from you.
Sincerely,
Rebecca
Customer Service
At this point I have I feel like they're trying to buy me off. No offer was made from until I reported my review here.
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. But I am afraid that you misunderstood your order information.
Your order was shipped out via two packages. After checking, it shows both packages are still on the way to your address. Neither of them has been delivered. It's highly appreciated if you may track both packages via below links:
https://t.17track.net/en#nums=9200190281670510468106&fc=21051
https://t.17track.net/en#nums=9200190281670510698022&fc=21051
Please be kindly waiting for the packages. And in order to help you, I had conducted new Ticket ID =23950817 in our ticket center to follow up your case and will try to find a way to meet your satisfaction. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Beware it's a scam site and do not buy any item from there! We bought a cheap stuff but a paid a huge amount and wanted to return. But they have made our life difficult to return the item by offering reward in terms of coupons. Scam!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
Don't use them! Ordered a memory card which did not come in 2 weeks as promised. After I enquired computer reply said it could take 2 months. Now after 3 months and another complaint computer says it may take 180 days! Can't get reply from real person. No money back. SCAM, SCAM, SCAM!
This is Customer Service Supervisor from Lightinthebox. I am glad to help. After review your case, i had conducted ticketId=15815572 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Chinese firm disguised as western one. Clothing stuff is way off the sizing charts. Very complicated to return. Took 5 months to arrive to China. I inquire and they say case is closed. I lost my money and the merchandise plus what I paid to return it.
Hi Carlos,
This is Customer Service Supervisor from Lightinthebox.
After review the return tracking info, I am sorry that the packge be held in customs for long time and I fully understand that it must have been quite annoying. So I will process refund to you immediately.
Tracking link:
https://t.17track.net/en#nums=CC235281151CA
I had conducted new Ticket ID =24453719 in our ticket center to follow up your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
I had to click one star in order to write this review, but it doesn't deserve any stars. A nightmare to return and a no-refund policy that's not obvious until you try to return and get a refund. And total make believe explanations. Plus extremely poor quality of sewing and fabric. Stay away!
Dear customer
This is Bloo, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.
Please understand that our products are quality-checked before shipment，therefore, we are fully responsible for the items which are in confirmed quality issue.
In order to protect your info and solve your problem. Would you please provide your e-mail address and order number so I could offer proper solution for you?
Waiting for your kind response.
Sincerely
Customer Service
Needed to return a dress that looked nothing like what I ordered. Gave me three options. Keep and they would give me a 20% reward. Keep and they would refund 10%. Last, return to China which would cost more than dress since they had closed their distribution center in US. Rip off.
Dear customer
This is Bloo, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.
Please understand that our products are checked before shipment，therefore, we are fully responsible for the items which are not as advertised.
In order to protect your info and solve your problem. Would you please provide your e-mail address and order number so I could offer proper solution for you?
Waiting for your kind response.
Sincerely
Bloo
Customer Service
Order no. *******… I received my package yesterday. My black and white booties, was shipped in a bag. Who does that! Very disappointed because when I open the bag my booties was bent into places now I am trying to straight out. To cheap to put in a box. Not good services..
I placed an order over 60 days ago and still have not yet received any of the items I ordered. I contacted customer service, which you can only do so through their website email, and requested to cancel the order and a refund, which they refused to do and Instead offered excuses. I typically do not post reviews but I feel that consumers should be aware of how their customer service handles issues before making a purchase.
Dear customer,
This is Bloo, supervisor of customer service.
I noticed that you are still waiting for your parcel. Would you please provide me your order number and email address? I will check your parcel status and make a full report to you thereafter with explanations and options included.
Waiting for your kind response.
Sincerely
Customer Service.
I ordered a green velvet dress as a potential bridesmaid dress. It looked like a bathrobe on. When I went to return, they didn't want to because "it wasn't their fault". The color wasn't as rich, the material was cheap, and it took 2 weeks to arrive. I had no idea I was ordering from China or I would have shopped elsewhere. Don't make my mistake.
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 26478818, Would you please login you litb account and reply when you feel free?
Sincerely
Customer Service.
If I could give a zero it would be to great for a scam company from China. Linen shirts were polyester not linen. Return policy is a joke. Beware of all companies from China as it seems if you want to be ripped off just buy something from that country. We as the United States should have something in place to protect the citizens against fraud.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
Please let us explain the shipping time of your order firstly. The promised shipping time of your order was 3-5 business days. Please understand "business days" are not calendar days, the weekends are not included. So 3-5 business days is equals to 5-7 Calendar days.
Your order was shipped out via US Priority Line-LITB-Priority mail3 on 2019-07-31, with Tracking No: 9405510200829095864559. Normally you shall receive it on 2019-08-07, which is 7th days of shipping.
After checking, it shows your package has arrived in US. It is currently on the way to your city. It might be slightly delayed due to the busy schedule of the shipping carrier. You will receive it in the next 2-5 days. Please be kindly waiting for a little longer.
Tracking Link: https://t.17track.net/en#nums=9405510200829095864559
We apologize again for the inconvenience caused. I had conducted new Ticket ID =19768454 in our ticket center to follow up your case and will apply for a compensation for you. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.