On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I had a wonderful experience with LightintheBox. It was fast, really good, and I loved how everything was updated with the processing of my order. It was here quick, and the quality is amazing!
I can't complain, the products I've bought were really good, the communication is also very good! Most definitely recommend to everyone.
Really, you cannot beat these prices. I was happy to see how quickly it was delivered. And care was taken with packaging. I will be a long time customer.
Outstanding quality of products, and accurate information.
I've ordered twice from LightInTheBox so far.
Both times the items arrived quickly, once super quickly and once 'just' quickly.
Both items were of good quality and were exactly as described.
It's so nice to be able to trust an online seller.
Highly recommended!
I was worried at first but when I got my dress, it is just beautiful! I am very happy with quality and shipping! I will definitely buy from this site again.
Hello!
I am very happy with the light in the box. Products whose order is the most awesome. But sometimes it happens that the product does not meet my expectations or has a defect.
Im highly satisfied with the item that i purchased and received from LightInTheBox. Its just the way i wanted it to be... Perfect!
Very good product came in perfect condition love it will always buy from this site
I am ordinary customer on light in the box web side.
All ordered package usually were delivered in time.
The products are good and useful.
Customer service staff are affordable expedite and very friendly for resolving any problems
Generally I am satisfied of services and truly recommended it.
Though i did get an initial shock when i realized that it wasn't a samsung note3 that i had ordered, once i used the phone i must admit i couldn't be more relieved. Looks, camera, apps and other performance wise this is as good or maybe even better than my previous samsung note. I am one satisfied customer. It is slightly bigger than its Samsung counterpart, which is great for SKYPE and viewing videos and stuff, but near impossible to find a cover. It would have been great if it came with a cover or one was available online.
Great experience with Lightinthebox. Ordered a wedding dress for my daughter. Was a beautiful dress, and it only took about 3 weeks to get it. It took that long because we had it special ordered. Much quicker then I thought. We will be ordering the bridesmaids dresses this week. Thanks Lightinthebox for a great site.
Our invitations are beautiful thank you but I think it would be great if you could have your own words printed in the invitations as the options available are a bit limited.
My experience has been absolutely wonderful! I have bought so many clothes through lightinthebox and I have recommended it to my wedding party for their bridesmaids dresses
I really like this site, you can find unique things for very cheap prices. The only complaint I could come up with is that there is soooooo much stuff to look through.
Satisfied with product quality, customer service, and delivery. I should have ordered Large instead of Medium size, but it was my error.
I must also commend LITB for the amazing array of products offered... a very interesting website.
I really do not know what to say. I just found LightInTheBox on internet because I was looking for cheap and cool iPhone covers (they are really expensive in Belgium), than I felt on LightInTheBox! So I began order things, even for my brother and my boyfriend! I told all my friends about it, and they are really happy!
Everything is just perfect on this website, like products, service,...
Thank you LightInTheBox
Excelente experiencia con Light In The Box, he realizado ya 3 compras y no me ha decepcionado en nada. Los productos son iguales a los mostrados, son de buena calidad y la comunicación es rápida. Muchas gracias.
A wonderful concept and a beautiful piece of jewelry. Comfortable and Stylish, a real find and the price was so right and shipping was fast.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members