On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great website & very affordable! Will be shopping again from there. I recommend it to anyone.
Good customer service and products are as described!
The highlight of my month was seeing how this wig looked on me in my mirror. I got a million compliments about how beautiful it is. The quality, length, and color are amazing and exactly as pictured. I'm so, so, so, happy with it. It's gorgeous, thank you so much <3
All the products I purchased, arrived home safely and exactly as described. Would definitely buy again from this site
The box in came in was a mess. It looked like it had been opened. The product was a heart for the top of the wedding cake and that surprisely was untouched.
Ordered dresses and they came after I flew out to the wedding I needed it for. It took a few weeks dorr delivery till it arrived and the most upsetting is that I returned two weeks later, the box was here and they would not let me return it. Very disappointing. I will not order from them again. I ordered July 15 and it arrived August 7 or 8.
It was awesome. Very fast delivery. Can recommend to any one. There are lot of of worthy & nice products. Anyone should try this. So far the best website to buy products. Thank you so much for quality & worthy fast delivery products.
Very please with the dress. Exactly like pictured. As other reviews said the material are very thin and you really need a slip or wear leggings underneath.
LightIntheBox is a nice place to buy a lot of different products. The price of products is very competitive
Nice!
Product very good and arrived very fast. I'm a very good experience with this site.
As mentioned as in website, but should paid huge indian customs duty
Great product, arrived on time, will shop here again. Thank you.
Bought an ipad cover for my daughter's ipad 2. Beautiful and classy looking case. Love the jewels outside the case. Great price for the money! I'm glad i bought this case because it fits nicely and feels good. When I purchased this, I accidentally bought the red cover. I emailed LITB to ask customer service to change the order to the pink color for me, and it was done quickly and I'm very satisfied. Thank you LITB!
Good experience, I like the way you take effort to ensure customer satisfaction, cheers.
I love my beautiful handbag which I plan to use for my son's wedding, and quite possibly, my daughter's wedding a year later. The ordering experience was easy and fun. I will buy again.
Received quickly, bought for mom, she hasn't complained about it yet so I assume it works fine.
Nice and easy way to buy some nice things.
Thank you very much for fast shipment.
Best regards.
Blondy800
Good stuff, it is the smallest camera I have ever seen, I will keep looking to see if it is the smallest one ever made.
Good details about the item, good communications about it and deliver times, fair price for P&P.
Very good quality... the packaging was perfect.
I had to contact the support and they helped me more than I imagined!
Great site. Great support
I have never really ordered online this is my first experience and im happy thay I chose light in the box they have amazing products to choose from I would tell anyone and everyone yo check them out
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Nicole,
We are sorry for all the inconvenience. We checked your order just now and found that you already contacted with our customer service people through our ticket system. And they replied you again and provided another solution. Could you please check the ticket again and our customer service people will help you to solve all the problem there as best as they can.
Thanks for shopping with us!
Sincerely,
Lightinthebox