business logo of LightInTheBox

LightInTheBoxReviews 13,725

4.1

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
How would you rate LightInTheBox?
grey star
grey star
grey star
grey star
grey star

LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Canada
1 review
1 helpful vote
Follow Sharon M.
Unfollow Sharon M.
Share Review
Report Review

I went back to the site to order even more pillow covers - the quality was great, delivery is fast, and will definitely shop online with LightInTheBox for Christmas gifts!

Date of experience: August 29, 2014
Illinois
1 review
1 helpful vote
Follow Sheri C.
Unfollow Sheri C.
Share Review
Report Review

A place to order from when no one else seems to have what you're looking for! And in stock! Shipping was faster than what we expected.

Date of experience: August 29, 2014
RU
1 review
0 helpful votes
Follow Yulia M.
Unfollow Yulia M.
Share Review
Report Review

That was my first order at lightinthebox. And I'm very satisfied with quality, order tracking system, easy way to pay even at the first time. Thank you!

Date of experience: August 29, 2014
Romania
1 review
0 helpful votes
Follow valeria F.
Unfollow valeria F.
Share Review
Report Review

All products ordered were exactly as in the description.
Were small problems with transport, that some products have arrived late and others not enough at all.

Date of experience: August 29, 2014
Serbia
1 review
0 helpful votes
Follow Arijeta K.
Unfollow Arijeta K.
Share Review
Report Review

Thanks for your services and products, I am very satisfied with your services,
I wish you much luck and success

Date of experience: August 29, 2014
Slovakia
1 review
1 helpful vote
Follow Orsolya K.
Unfollow Orsolya K.
Share Review
Report Review

Extremely satisfied! This is my first set of makeup brushes, i highly recommend it, though, i thought there was a crease brush also.

Date of experience: August 29, 2014
Canada
1 review
0 helpful votes
Follow Carolyn K.
Unfollow Carolyn K.
Share Review
Report Review

Awesome!...
August 29, 2014

Awesome!... so pretty and inexpensive... I love this site and will do more business in the future for sure

Date of experience: August 29, 2014
Canada
1 review
0 helpful votes
Follow Megan C.
Unfollow Megan C.
Share Review
Report Review

I found the products very reasonable priced and of decent quality.

Date of experience: August 29, 2014
Louisiana
1 review
0 helpful votes
Follow Marianne B.
Unfollow Marianne B.
Share Review
Report Review

So satisfied w/my dress!
August 29, 2014

So satisfied w/my dress! I was skeptical about ordering online but im sure glad i did. It fit perfect. I customized my measurements and it fit perfect! Would recommend. I even got my dress earlier than expected!

Date of experience: August 29, 2014
Spain
1 review
0 helpful votes
Follow Jose P.
Unfollow Jose P.
Share Review
Report Review

Very good customer service and great quality in products. Shipping usually is fast, but if there is any problem, they solve it without any issue. Quite satisfied in general, would buy again of course.

Date of experience: August 29, 2014
Texas
1 review
0 helpful votes
Follow Meljoree P.
Unfollow Meljoree P.
Share Review
Report Review

Initially a little confusing but when I figured it out, I found it sexy & I'm glad I ordered a small even though I accidentally stretched it out. I was super stoked to discover I can wear this one of multiple ways. Who knew a swimsuit could be so versatile!

Date of experience: August 29, 2014
NL
1 review
1 helpful vote
Follow Koos W.
Unfollow Koos W.
Share Review
Report Review

Snelle levering, ook op de goedkoopste manier. 10 Dagen, vind ik netjes.

Fast delivery in the cheapest way. 10 Days, I think, very nice.

Date of experience: August 29, 2014
Greece
1 review
0 helpful votes
Follow anastasia m.
Unfollow anastasia m.
Share Review
Report Review

ειναι πολυ ομορφο..
August 31, 2014

ειναι πολυ ομορφο. και σαν στρωσιμο και σαν υλικο. και το χρωμα ακριβως οπως στην φωτογραφια. το πακετο εφτασε πολυ γρηγορα και σε πολυ καλη συσκευασια. ευχαριστω πολυ...

Date of experience: August 29, 2014
Ireland
1 review
0 helpful votes
Follow Caroline G.
Unfollow Caroline G.
Share Review
Report Review

Again another beautiful dress, finished to perfection

Date of experience: August 29, 2014
Canada
1 review
0 helpful votes
Follow Kenneth L.
Unfollow Kenneth L.
Share Review
Report Review

Price is excellent
August 29, 2014

Price is excellent. I am happy with the deal. Both quality and condition are good.

Date of experience: August 29, 2014
New York
1 review
1 helpful vote
Follow Fabio G.
Unfollow Fabio G.
Share Review
Report Review

Só ainda fiz duas compras por este site mas para já não tenho razão de queixa.
Sempre que tinha alguma questão não demoravam a responder.
Aconselho!

Date of experience: August 29, 2014
Denmark
1 review
0 helpful votes
Follow Baydaa M.
Unfollow Baydaa M.
Share Review
Report Review

You are great innovators was all good and excellent and the transmission was fast
(( top top top top))

Date of experience: August 29, 2014
Malta
2 reviews
1 helpful vote
Follow James M.
Unfollow James M.
Share Review
Report Review

It was a great experience
August 28, 2014

It was a great experience.
The product arrived, it is great and as described.

Date of experience: August 28, 2014
India
1 review
0 helpful votes
Follow Lokesh B.
Unfollow Lokesh B.
Share Review
Report Review

Great product
August 28, 2014

Great product. A complete value for money. Everyone should go for it.
LightINTheBox offers great range of products and great discounts. I love it.

Date of experience: August 28, 2014
New York
1 review
0 helpful votes
Follow Audrey C.
Unfollow Audrey C.
Share Review
Report Review

Although it was a bit big, basically what you see is what you get. I love it! I would definitely order from this site again. Even the shipment date came a little early than expected. So pleased with my products.

Date of experience: August 28, 2014