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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I went back to the site to order even more pillow covers - the quality was great, delivery is fast, and will definitely shop online with LightInTheBox for Christmas gifts!
A place to order from when no one else seems to have what you're looking for! And in stock! Shipping was faster than what we expected.
That was my first order at lightinthebox. And I'm very satisfied with quality, order tracking system, easy way to pay even at the first time. Thank you!
All products ordered were exactly as in the description.
Were small problems with transport, that some products have arrived late and others not enough at all.
Thanks for your services and products, I am very satisfied with your services,
I wish you much luck and success
Extremely satisfied! This is my first set of makeup brushes, i highly recommend it, though, i thought there was a crease brush also.
Awesome!... so pretty and inexpensive... I love this site and will do more business in the future for sure
I found the products very reasonable priced and of decent quality.
So satisfied w/my dress! I was skeptical about ordering online but im sure glad i did. It fit perfect. I customized my measurements and it fit perfect! Would recommend. I even got my dress earlier than expected!
Very good customer service and great quality in products. Shipping usually is fast, but if there is any problem, they solve it without any issue. Quite satisfied in general, would buy again of course.
Initially a little confusing but when I figured it out, I found it sexy & I'm glad I ordered a small even though I accidentally stretched it out. I was super stoked to discover I can wear this one of multiple ways. Who knew a swimsuit could be so versatile!
Snelle levering, ook op de goedkoopste manier. 10 Dagen, vind ik netjes.
Fast delivery in the cheapest way. 10 Days, I think, very nice.
ειναι πολυ ομορφο. και σαν στρωσιμο και σαν υλικο. και το χρωμα ακριβως οπως στην φωτογραφια. το πακετο εφτασε πολυ γρηγορα και σε πολυ καλη συσκευασια. ευχαριστω πολυ...
Again another beautiful dress, finished to perfection
Price is excellent. I am happy with the deal. Both quality and condition are good.
Só ainda fiz duas compras por este site mas para já não tenho razão de queixa.
Sempre que tinha alguma questão não demoravam a responder.
Aconselho!
You are great innovators was all good and excellent and the transmission was fast
(( top top top top))
It was a great experience.
The product arrived, it is great and as described.
Great product. A complete value for money. Everyone should go for it.
LightINTheBox offers great range of products and great discounts. I love it.
Although it was a bit big, basically what you see is what you get. I love it! I would definitely order from this site again. Even the shipment date came a little early than expected. So pleased with my products.
Answer: Hello, I bought a few things and the quality was not very good and the sizing was totally wrong. I also bought a cellular charger and the battery inside was not soldered correctly. Lightinthebox has great price, but you pay for what you get, which isn't much. I have stopped buying from them.
Answer: Same problem... All thru email
Answer: We didn't buy a dress but the sizes are very small and the returns policy is a joke. I ended up losing money.
Answer: Dear Customer, we do recommend to you to refer to the size chart on each of the clothes first and then pick a suitable size for you.
Answer: Dear Customer, thank you for your inquiry. We're really sorry that our company made you feel nervous. Please kindly note that the total delivery time = processing time + shipping time. So for the arrival date of your package. It depends on the processing time of the product and the shipping method you choose. About the processing time, please kindly check the processing time on the product page. About the shipping time, you mentioned you paid extra fee for faster delivery. If the service you chose was expedited shipping, normally it takes 3-4 business days for shipping. If it's standard service, then 5-8 business days for shipping. If the order is delayed, we'll take full responsibility of that and you can contact us through tickets. You can refer to this guide to contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Answer: Will you send us your order number so that we can check?
Answer: Dont buy anything from this site. The picture is good, the object quality is garbage. You will be cheated and loose you money.
Answer: You NEVER get your money back... dont use them. I am amazed this company is allowed to trade, I am sure we have law's against this kind of practise.
Answer: Suggest not to buy. Might end up not receiving the order or received the wrong size and would be returning and paying shipping or requesting a refund or not receiving a refund at all. There's more legit company like Amazon where I bought the same one I ordered from Lightinabox, which I did not received. Sorry, but I would not trust this Co for anything. It' up to you to take the risk.
Answer: Count yourself lucky and DO NOT ORDER FROM THEM! You will be disappointed in the clothing and size from this company. All of the clothing I received was horrible quality and did not look at all like the photo they had online. They were just plain awful and the sizing was a joke. I received an XL shirt that would not fit a small person and a Med shirt (was supposed to be the same shirt as the XL) and the medium was literally larger than a 4x One was a terrible quality plain sweatshirt with a sticker posted on it and the other was a draping long gown like garment. I was appalled.would recommend finding a different company.