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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Here is your previous review on our site for reference: Love love LOVE these shoes! They are so sexy! They fit wonderfully, and feel like they give a lot of support. I love the fact that you can adjust the snugness for a more customized fit. I got the 3 1/4" slim heel, (like the picture). Beautiful, so glad I did. I criss-crossed the ribbon once and then tied it on the outside of my leg... nice look. You might want to double knot the bow just to be sure it doesn't come loose. Do not hesitate, GET THIS SHOE! You won't regret it! I just wish I could see what the other colors actually look like. It doesn't give that option online.
I have used light in the box for my friends wedding, very fast service, now I am using them for my wedding, fantastic goods, awesome service!
Great experience. I loved the dress. It was absolutely beautiful. I will definitely be a repeat customer.
I ordered several products eyelashes, glue, liquid eyebrow pencil, face powder, eyelash applicator, and bamboo handle makeup brushes. All arrived in excellent condition in a timely manner. The website is a bit hard to follow post order but I was able to find out that tracking order does not work if you order powders and liquids. This said I would use them again mostly as they come by Canada Post. I was not charged any duties. Some of the products are in the Chinese language but most have simple picto-grams that you can follow through on.
I have ordered from lightinthebox several times, my clothes come quickly even though I choose the free postal service. The items are well packed and the quality of the clothes are great. I am definitely going to buy from them again.
Fast shipping, good communication, fine quality of the items. Excellent.
IVE HAD A LOT OF PROBLEMS WITH CHINESE SELLERS NOT RECEIVING MY ORDERS, THEM TELLING ME THEY WILL RESEND BUT I STILL DONT RECEIVE MY PURCHASE SO IN THE END I ASK FOR MY MONEY BACK, BUT IVE HAD NO PROBLEMS WITH LIGHTINTHEBOX, IN FACT I ALLWAYS GET MY ORDERS QUICKER THAN EXPECTED, SO WELL DONE ALL CONCERNED.
I am extremely pleased with the speed, quality and customer service... I will continue to use Lightin The Box and recommend it to friends.
Beautiful wig at low price!
Great item. My wife looks totally different and glamorous! It is like being with somebody else, without the risk.
Everything arrived in a timely manner and was exactly as described.
My experience with lightinthebox was a good one because I receive my goods in good condition
I just love everything about this site. Super happy
Not only are each and every one of the products within a middle income price range, but the sales and shipping are mind blowing. I recently ordered a vintage tote and laptop case cover with discounted expedited shipping, and received them with plenty of time to spare, not to mention the fact that one earns rewards on the site for every completed purchase. Absolutely love the site. Would definitely recommend to a friend.
Very good experience, i purchased my wedding table numbers with them the product was delivered to me within 10 days.
The shipping to a little long but it was free so... The shirt was gorgeous. Everyone loved it and so do I.
I am so pleased with the purchase of a beautiful LED faucet which I found on the Website lightinthebox, not only was it cheaper than many other Web sites but the prompt delivery & service was fast. I will be making more purchases from lightinthebox.com in the near future.
Just love this faucet that changes color with the temperature of the water.
I really enjoy lightinthebox, there are lots of items with free shipping and tons of reviews, I order from several overseas sites, but lightinthebox always ships pretty quickly and ive never had to report and order missing, I have purchased a dress, shoes, and various make up brushes.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members