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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I like this store, since I've purchased a great USB 3.0 hub by ORICO from there, delivery took less than 3 weeks, and ORICO is the brand, that you can fully trust for quality and design, the only downside is, that mine came in white, instead of black, that I think I've ordered, but apart from this, the store is really good and the customer services are always helpful!
Great site! Huge variety! I bought a dress for my daughter and its perfect! Arrived quick with free shipping!
All products where very smart and nice some times the mail delivery was slow but there was always someone to provide me with a solution and that was the best thing.
I'm very pleased with the dresses that I purchased at Lightinthebox.com. I'm impressed that each selection was the correct size and color as described. Lovely x
Very good products. I am very happy to know LightintheBox! I highly recommend.
Light In The Box has been fantastic in helping me prepare for my upcoming wedding. Prompt service and gorgeous designs have made it really easy to get my wedding dress, bridesmaids dresses, jewellery and even a beautiful cake topper. I would definitely recommend Light In The Box to others.
I find what i was looking for, the products were excellent and i will order again. I would like the orders to be delivered sooner.
Very reliable service, and item arrived within days of ordering.
I love their products. Great jewelry and customer service is always will to help.
LightnInTheBox has great merchandise for the absolute lowest price you will ever find anywhere. I have made lots of purchases on this web site and have been greatly impressed by the quality of all the items I have received. Lightinthebox is the greatest shopping web site out there.
Purchased shoes for dancing for partner, she loves them as they fit so good and all the dance participants remarked how nice they were! Nice price also!
Prices are excellent, merchandise as expected, shipped quickly. Only complaint is I want a telephone number and a person to talk too about orders. Waiting 24 hours for an email response is my only complaint. I will still order from them as the merchandise is excellent, and well priced!
Here is your previous review on our site for reference: I bought this for my granddaughters 15th birthday gift and she LOVES IT!
I Have been purchasing things from Light in the box and have been receiving great price for items purchased. The delivery is also fast. I would recommend this as a trusted online shopping site.
Great easy ordering process. The product was as advertised and works great!
Highly efficient with regard to ordering, delivery, and followup.
Good product, perfect delivery, very happy with this
Amazing, good quality and great customer service :)
Arrived in good time, packaged very well, good quality T-shirt.
Thank you
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members