LightInTheBoxReviews 13,726

I ordered from these people on a Friday and realized that their 'super saver' shipping takes 20 days, so I canceled my order and reordered with expedited shipping which was promised as 4 days. The item was a holiday gift for my friend who was going to be visiting out of state in New Jersey. I found out the next day that even though their shipping time is 4 days for expedited, they weren't going to ship until the end of the year. My friend will be leaving before they even think about shipping and now I have no time left to get her anything on time.

Update: The order arrived - on December 24th. I'm still not going to order anything from here again. It takes too long and there is no tracking.

I ordered a cute Christmas present on November 29th. It allegedly shipped on December 2nd. As of today, December 22nd, nothing has arrived and there is no tracking information. So much for that Christmas present.

I ordered a pair of ski goggles with 6-8 business days delivery to take with me on a skiing trip over Christmas, I also had the 404 error message when trying to track them and only today it will give me a tracking statement to say they are still in transit. I have been trying to contact the customer service for days but every button you click on takes you round in circles making it impossible to get anywhere and speak to someone! Would strongly advise not ordering from this company as they obviously do not care about delivery dates and customer service! Very disappointed.

I placed an order for a mouse on November 28 and paid for it to ship within 6-8 business days. The website said it shipped on December 1. There are two tracking sites linked on the order page, both returning a 404 error. I messaged the support to ask why the two tracking sites didn't work. The "support" essentially said "it takes 6-8 days" and immediately closed the ticket before i even got a chance to send a reply. Once it was December 14, I got a bit suspicious, so i went to the tracking sites again. One still returned a 404, but the other said that the item had left some undisclosed country to head to America on December 12. It didn't even get to America until December 17. It'll likely not arrive until December 28 or 29,19 to 20 business days later. Between blatantly lying about the shipping date and providing no support at all, I am fully expecting an import fee to be tacked on to the price and for the mouse to arrive in pieces. If you're thinking about buying anything from here, do yourself a favor. Don't.

I would never shop from this site ever again! Awful service. I was really dissapointed the delivery dates were misleading saying 2 to 3 business days when it was over a week! The size was also really small compared to the size chart so I could not even wear the dress when I had contacted customer service they told me no refunds are allowed and you only get 50 percent back and apparently it's made to order and I did not check size chart properly which is not true. This has been my worst online shopping experience and I would never go back to them ever again I will also be informing a higher authority on customer rights because this is really poor service. I would not even give a rating I rate this 0 that's how bad it was.

This is absolutely ridiculous! I can not even explain how utterly frustrated I am, I've never felt so angry with any service in my life!
I was not made aware, even when talking to someone and making inquiries, that any additional charges would be made or I most certainly would not have ordered from this website! This letter was received two weeks after I'd have already received the package, so there was no way I could even send the item back for a refund and get to shop else where. This was meant to be a nice gift, instead I've been stuck with fees for almost £40 which is half the amount of money which I'd paid for the products I had brought!
On the letter I have received it say it was going to charge me 20% but this is WAY more than 20%!
I would have definitely have shopped else where if I knew I would be paying, pay and half!
When I ordered this package I was informed if was coming from Europe and there would be no import charges! This is honestly ridiculous to me!
I have emailed both companies and have been told it could take 10 days to even reply to me but I haven't even been given 10 days to pay and with the Christmas post it wouldn't get there in the time frame anyway. I am now also unable to speak to anyone else at the companies to help me understand this because I am now all of a sudden unable to sign back in and have been informed that I'd have to change my passwords, a password that they have to email me, to which an email has still not been sent.
I'm at a complete loss here feeling very stressed, disappointed and I'm now going to have to struggle and go without other things I SHOULD be spending money on! So upset, would definitely not recommend

I made my order choosing my articles carefully based on the processing time (2-3 days) and delivery time (3-5 days), so that everything would get here in time BEFORE XMAS! I've just checked the order status and after 5 days it is still IN PROCESS and the DESPATCH DATE, not delivery, is 26th DECEMBER! I can't even cancel without losing 50% of my money. I would have ordered elsewhere if I had known the products wouldn't get here in time. It was all very misleading. On top of that I could not speak to anyone from customer service directly about my problem.

Purchased a dress the end of November. Doesn't even look like the same dress. Followed there size chart, it doesn't fit at least one size to tight. Took three weeks to get here so even if i ruturned it (not that there are any instructions to return it) i have no dress for the holidays. Ordered nail art before i ordered the dress and they still haven't arrived. Won't be ordering from them again. The fact is, sometimes you get what you pay for. Thanks for letting me vent. Merry Christmas to all!

I ordered a tablet on Nov 30th. Paid extra to have it arrive within 6-8 business days. Has not arrived. Ive been trying to track my order and the only info it has given is that its "in transit" well having it not arrive on time i sent a message. They have a site that tracks your order but nobody can tell me who is delivering my package. The tracking site just says contact them, well if i knew who "them" were i would! Tried to contact lightinthebox and i get an automated message that says to go thru the run around. Do that and it still does nothing. I look at the tracking site and 9 business days after they received my stuff it was just being sent to "the country of destination". I told lightinthebox i want my money back i paid extra for shipping. Nothing.

Anything you would buy from this company can be purchased from somewhere else that cares about customer service. I ordered a bicycle for Christmas. It took 2 weeks to even ship out, came from China, arrived with broken and missing parts TOO late to get a replacement, and only after continued prodding for a response would I receive "generalized form letters" back from them with every inquiry of mine. Their answer for me was to return it on MY dime, and allow them to examine it before they would issue me a refund... If you notice, even with their responses here, they are very general, some identical, and poor grammar. They're not even really reading these complaints. Seriously people. Nothing they sell is unique. Buy your goods somewhere else.