LightInTheBoxReviews 13,726

Both my daughter and ordered shoes theough this site. We both got the wrong shoes sent to us and never got a reply when trying to return them. In fact, as opposed to other sites, where you can manage, return and cancel your orders through your account, Light inthe Box did not allow us to do that as our orders had disappeared.

We tried to email them various times but they never answered; we ended up contacting paypal and are still trying to receive our refund. Meanwhile we have had to send the items back AT OUR OWN EXPENSES, so we now find ourselves without money AND witouut the shoes we wanted! Plus we have had a lot of running around and stress due to this!

Never again will we use it, nor recommend it!

I would not recommend that anyone purchase a product from this site. I have ordered from Light in the Box several times in the past. Previously, the customer service was very helpful and while some of the items I purchased were of questionable quality I was satisfied. However, their customer service and product quality have gone drastically downhill. My complaints are as follows.

1. They only post positive reviews. If someone writes a review that gives the product under 3 stars the company will delete the review. (this happened to me with 4 products that were of horrible quality but all of my positive reviews were posted). You can not trust the product reviews.

2. I ordered a dress and they sent me the wrong one. I was first promised a refund within 24 hours after providing a picture that proved that the dress in question was not the one I ordered. However, after 12 days of writing to ask where the refund was I was informed that I would not be issued a refund because I had used "promotional rewards" to reduce the purchase price of all the items I ordered. This policy is not stated anywhere on the website and seems to have been designed to avoid taking responsibility for the company's error.

3. Three other items I ordered were of sub-standard quality. Very thin material and extremely short on my upper body. I understand that this is a risk when you shop online but Light in the Box promises that they will refund the price of any product within 30 days of purchase. However, in order to return items you are required to submit a specific return form. I asked for this form over 10 times but was constantly told to wait or was sent messages that told me to download the form from the link at the bottom but the link was not included in the message. Thus, they make it impossible for you to return items.

This company used to be decent which is probably the reason it used to get decent reviews but check the last 100 reviews and you can see that most are 1 star. There is a good reason for that.

I strongly recommend you shop elsewhere as this website does not follow its return policy.

I bought a few small items in total around 20 Euro. The items are in the stock and they promised immediate shipping. I was hoping to get them in a few days. The problem is that they shipped the items from China and I couldn't find this information upfront until I made the order. That might be my fault.

The items were shipped. I waited for a month to receive them! No shipping tracking information was available. I paid 21 Euro custom tax extra (Netherlands) when I received the order. I also see the same items on eBay, at least four times cheaper.

It's a useless site, go buy it from eBay if you really want any item.

I have had the worst experience dealing with this site. It's honestly so unprofessional. I was told I could get a full refund of my package (2 months late in delivery). When I tried to return it they all of a sudden said I would have to take care of the shipping and get no reimbursement. The item costs $40, the shipping was $33. One lady mentioned I could get a discount, when the next said no. They don't have a phone number to call either which is very unsettling, and the average response I get takes 2-3 days.

Hand's down never going to make a purchase to this online store ever... ever... again. Stay away!

I ordered four shorts but they didnt fit. Its impossible to figure everything our. Make a ticket for each piece. Send one form in the package. One on the outside. Make a print of the reo and item no send in original package. Dont know whether to send all items or all at the same time. The shorts were of poor quality. I must admit it was my fault for not checking the measurment chart.my 5 year old is the proud owner of 2 of the shorts and my 8 yr old owns the other thats how small they were. I was thinking of making hats out of them since its so hot down here in the rio grande valley. Like donald trump says china is taking advantage of us americans. Shop USA

I don't know whether to blame light in the box or HM revenue and customs. I ordered hair wig on the 20th of December for £55.41 which weighs less than 0.5kg. A month after, am receiving an invoice from TNT to pay £28.40 for custom duties. Why did they have to clear the items on my behalf? Probably because they knew l would have abandoned the items with them. Quite annoying and a big rip off from both sides, especially when l was not pre advised of paying any duties.

December 22 I placed an order for a cable to use with my Blue-ray player. I was told 5-6 business days for delivery. I understood during the holidays my package might take longer to get to me. That being said, 4 weeks to deliver one small order!?! I never encountered such incompetence. I now wait to see if they sent me the correct order or even a serviceable item, which at this point I doubt it. The tracking number is useless since the last update was last Saturday. Never again. I will make a formal complaint with their corporate office in any case.

Nothing but I rip off bunch of $#*!s, what a disgrace of a company! I ordered a black coat from this what I call "$#*!" an when it came it looked nothing like the picture the website had on, it was so small an no belt had came with it and the fur on it was a very poor quality. It was poorly packaged, I tried to contact customer services but you can't even get in touch with them so I can have a refund!
Highly don't recommend this website to anyone!

If I hadn't used pay pal I would have been out of 97.14 as I couldn't contact the company directly. Pay pal once I contacted them researched the transaction and favored in my favor. Only after that did light in the box want to help me. Three months I waited for product. This company isn't in United States there for no one to regulate them. They've been in trouble before I read. Be aware. They have good prices and some real deals. Purchase through pay pal only and keep all info on the transaction. You'll probably need it later. I hope not.

I purchase 2 flashlights and spare batteries back on November 30,2015 from this company. Cost was over $100 due to the supposed high light intensity the flashlight was suppose to produce. Had I received the actual products I could write a review, BUT IT HAS NOW BEEN ALMOST TWO MONTHS AND I HAVE NOTHING! To top it off, Light In The Box HAS ALL MY MONEY AND TELLS ME TO PRETY MUCH SHOVE IT! There are at least 15 e-mail exchanges between us and the final solution is I am suppose to track a package I never received on my end with the Post Office before LightInTheBox will do anything more for me- INCLUDING JUST GIVING ME MY MONEY BACK! ALL I WANT IS THE FLASHLIGHT I PURCHASED. I WOULD EVEN WAIT AS LONG AS I HAVE IF IT ARRIVED IN THE NECT FEW WEEKS, BUT IT SEEMS THEY JUST DON'T CARE>Since I had to use PayPal, I cant even stop a credit card payment with them.