LightInTheBoxReviews 13,726

Uesto anello è bellissimo, é arrivato un pò in ritardo, ma finalmente è arrivato. Bello quanto l'originale sono molto soddisfatta del mio acquisto, l'indosso è perfetto

I would never order anything again from Light In the Box. Twice I've been completely ripped off! Perhaps the second time was my fault for trusting this company a second time. But never again. The first time I ordered a dress. When it arrived, it was not only NOT my size (even though I paid extra to have it made to my measurements), but the fabric was covered in grey and yellow grease stains. When I contacted the company, they sent me a picture of a (different!) dress and told me that was how it looked when it left their factory. The second time, I ordered a phone cover. After TWO months, and still had not received it, I asked for a refund. 7 messages later, I threatened to turn them over to the fraud department of my credit card company and then they gave me a credit back. And now, they totally spam the crap out of my email box. Even after clicking on "Unsubscribe", I still receive 3-6 emails a day. What a horrible company. Also, most of the "5 star" reviews are fake reviews. You can tell by the similar typos and grammar mistakes. Lastly, the sizing is totally wrong. It is NOT true to size no matter what country you are in (with the possible exception of inside China where this company is located).

Do not use this company. I ordered a jacket on 23rd Jan and paid extra (about £14) for 3-5 day shipping, I didn't realise it was a China based company, thought is was American because it was advertised is US dollars. Now when I log in to see where my order is it says it won't be shipped until 3rd March! I can't find anyway to complain about this. Last week I got a call from my credit card company to say my card has been compromised online and I believe it is this company. Complete and utter scam. I guess when or if the jacket ever turns up I will have to pay extra taxes and it will be poor quality. Terrible rip off company, shouldn't get away with it - daylight robbery!

I ordered a Santic jersey a month ago. When i click on the tracking it tells me absolutely nothing. They claim it takes 6-8 business days for delivery, it has been about 20 now. I still have not gotten my package. They don't have a customer service phone number probably because they don't know how to handle all of the complaints. I will NEVER AGAIN by from them. Unless you like the headache and don't mind poor customer service and can wait over two months for your order, by all means take that chance!

I purchased a quadcopter for my son for christmas. Not knowing i had to go buy a European adapter to cgarge it i did. After opening the package and charging it we found out one of the propellers wasn't spinning like the others. I emailed bexause you cant call because they have no phone number. After 2 months of broken promisses the sent telling me a replacement is on the way and never showed up. THIS COMPANY IS A RIP OFF AND I AM SEEKING A LAWYER NOW. DONT BUY FROM THIS COMPANY EVER

Purchased a phone which stopped working. Posted it back at extra expense. They informed me I would get a partial refund within 7/25 working days. That was Oct 31 2015 today 8th Feb 2016 no sign of refund. No way to contact this company when something goes wrong. Out of pocket 140 Would give no star but you have to give one

Update on May 6 2017. I notice my review has been seen by thousands of people. I hope they didn't buy from this faceless flawed company I would take pleasure in knowing I had saved a lot of people a lot of trouble and lots of money. I never got a refund after everything and I would never buy again online from a company in China that would be my advice to any one of you especially if you live outside China. I live in Europe and this was my experience.

I ordered two dog collars 1/3/16. Their tracking system says it was delivered. IT WAS NOT. I have sent two emails to the company and sent in a request on their website but no reply a month later. They took my money but did not deliver. BUYER BEWARE. BBB is my next email to stop them from doing business. See the other complaints on-line when you query this business.
I wrote to the BBB and they transferred me to their West Coast office. Here is their reply: "I have received your complaint and found this business (LITB) is headquartered in China, we cannot process a complaint outside the US. I wanted to touch base with you and give you a resource where you can still file a complaint. We encourage you to file with Econsumer at www.econsumer.gov, for they are a government agency that can advise you on your complaint."
Somehow, somewhere, someone was watching my post about going to the BBB about LITB. I wrote to the BBB on 2/7/16. My daughter texted me and she received the order on 2/8/16. Was that luck, a coincidence, planned, etc.? I don't know but I have my order. Maybe it would take a lot of us angry customers to file a complaint with the BBB to get this company to do the right thing by the customer.

Looked good and I've ordered 6 items. Every single item was way to small! XXL only for small chinees woman! I sendet back the whole order. Did not only get a bill over 47 Dollar from DHL on top of the bill for crossing the border but also 28 Dollar for returning the package. This was in december. Till today i did not get any money back. Not even an answer to my mails! I am sending lots of mails but they completely ignore me! So I lost almost 200 Dollar for nothing! Be carefull!

I cannot give a review of their product because I never received my order. Their customer service is ridiculous. When I ordered my three items from Lightinthebox.com I chose items that were guaranteed to be shipped within 24 hours of the time payment was confirmed. My payment was confirmed on 1/20/16 however when I tracked order progress it showed that the items would not be shipped until 1/30/16. When I tried to contact customer services there was just no way to call them or send them an email. I had to go on and start a new order to get to send a message to them and was then told that the department I contacted couldn't help me so I was to go back to my order and hit the "view details" button next to the order and then contact them. The view details button was not available to me so I went back to the original message I sent and added a complaint to the supervisor. They still couldn't tell me why my order was being delayed so I was forced to cancel the order and ask for a refund. They do not know how to answer a direct question. I signed on to see about my refund and found out you have to choose the withdraw button to get your actual money back. Guess what? The withdraw button doesn't appear on the web page either. All I can say is just don't get involved with this company. I have never had an online purchase made so difficult.

I ordered a bridesmaid dress from this site (as did my sister) and the dress was cheap and didn't look elegant. I submitted a request to return the item and they told me they would not return the item because it was customer made. I ordered a size 8 from their website. I did NOT do a custom order. They responded that each dress is custom made to order and due to this, they will not return it. What a joke! As I become more frustrated with them, they then said they would give me back 60% of the dress value but I would have to pay for shipping! Again, a joke. My sister ordered the same dress with the same issue. She also complained and told them she was going to have AX investigate them for fraudulent return and have them deny the charge. She received a response back saying they would give her the full money back, but not for shipping. I then emailed them in response to her response and they totally did not give me the same service. They still stated I would only get 60% back. What a joke! Inconsistent return policies and management decisions. DO NOT BUY from this company. Service is horrible, no communication other than email, and light weight fraudulent on their return policy and procedures for handling customer issues.