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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Très jolie palette! Je suis très satisfaite de mon achat site sérieux
I have been really pleased with all the orders I have made and received from Lightinthebox, and given 5 stars for each. Everything I've bought I have been thrilled with. I would give them 5 stars for most and I'm waiting to give more when I receive my other orders.
You must make more effort so that customers can see the trace of the package until departure on arrival. You never know when the package arrives in the country
Spedizione espressa velocissima, pacco ricevuto prima di quanto preventivato.
L'oggetto è molto carino e conforme alla descrizione, l'incisione perfetta anche se il carattere utilizzato è un po' più grande che nella foto.
Il servizio clienti è stato molto gentile e ha risolto tempestivamente un errore che avevo fatto nella prima riga dell'incisione.
Complessivamente più che soddisfatta
I'm very happy because the dress is vry beautiful and light in the box sent it very quickly. I'm very satisfied and i'll recommand it to my friends
It's been 2 years, I had been shopping from LightInTheBox website, until now I had bought 29 articles most of them electronics, all of them arrived in time (from 5 to 15 days depends on the shipping options), in good packaging no one of them were broke or had problems.
What they write one their website is exactly what you get.
They answer questions rapidly (24 to 48 hours max)
My overall experience until now are very good
Excelente prenda muy bien elaborada los materiales de muy buena calidad las dimensiones y tallas son correctas, el soporte acojindao muy bueno en general la calidad de la prenda es igual a de las marcas que son muy caras, el servicio de envio y entrega es sorprendente muy rapido y seguro incluso llega más rápido que otros locales de México, en general muy recomendable seguro y excelente servicio y precio.
Great budget phone! Very happy with purchase. Sent 10 days was a month to Bryansk. Recommend.
Отличный бюджетный телефон! очень доволен покупкой. отправляли 10 дней, шел месяц до Брянска. Рекомендую.
Ho avuto il pacco in maniera molto veloce e precisa. Molto positiva anche la comunicazione e gli aggiornamenti passo passo del pacco. Ho dovuto pagare dazi doganali ma il sito ne faceva menzione di possibili somme doganali non prevedibili ex ante. Buon servizio e ottimi prezzi.
Väga positiivne kogemus. Kaup tuli kiiresti kohale. Kõik OK. Mina jäin rahule ja julgen soovitada.
C'est un site très sûr, parfois quelques soucis avec les tailles car taille un peu petit pour certains articles.
La livraison économique gratuite est un grand atout pour les commandes.
Parfois le site ne propose que la livraison en EXPRESS qui est beaucoup trop cher dans ces cas là je ne commande pas malheureusement.
Bello ed elegante!
Come sempre ricevuto nei tempi dichiarati, senza problemi.
Grazie.
Já comprei em outros sites orientais antes e em geral tomei calotes, a LightInTheBox entregou o produto com qualidade e superior as expectativas de compra, houve de mora de 50 dias para a entrega mas fora iso tudo ok
Rapidessa en el servei i qualitat molt bona per el seu preu.
Sobretot un gran servei donada la capacitat de seguiment del enviament i el seu interes per atendre be al client. Molt be
Siete migliori consiglio a tutti di visitare il vostro sito per fare shopping
è stato il mio primo acquisto. Sono rimasta soddisfatta! La qualità dei prodotti è eccezionale!
Nice jacket, lovely bright color, 2 real pockets, good quality and the fit is also as the size chart says (an M is 36 in EU). I had to pay extra tax at the door, but because i paid for the insurance i got my money back within a week after sending them a ticket with the invoice.
Hacen un buen trabajo, mi pedido llego rápido y con mucha eficiencia llegó hasta hasta la puerta de mi casa, es igual que el de la imagen y cumple con todos las caracteristicas. Grasias por todo me agradó comprar con ustedes
Muy oportuna la entrega y el producto es lo esperado, aunque con la tela un poco mas liviana de lo que aparenta ser. Buena relación precio - producto. La experiencia general es muy positiva y gana confiabilidad para futuras compras mas cuantiosas.
Productos de muy buena calidad y tal como lo dicen en la pagina... tiempo de espera el indicado. Mucha confiabilidad
Answer: Hello, I bought a few things and the quality was not very good and the sizing was totally wrong. I also bought a cellular charger and the battery inside was not soldered correctly. Lightinthebox has great price, but you pay for what you get, which isn't much. I have stopped buying from them.
Answer: Same problem... All thru email
Answer: We didn't buy a dress but the sizes are very small and the returns policy is a joke. I ended up losing money.
Answer: Dear Customer, we do recommend to you to refer to the size chart on each of the clothes first and then pick a suitable size for you.
Answer: Dear Customer, thank you for your inquiry. We're really sorry that our company made you feel nervous. Please kindly note that the total delivery time = processing time + shipping time. So for the arrival date of your package. It depends on the processing time of the product and the shipping method you choose. About the processing time, please kindly check the processing time on the product page. About the shipping time, you mentioned you paid extra fee for faster delivery. If the service you chose was expedited shipping, normally it takes 3-4 business days for shipping. If it's standard service, then 5-8 business days for shipping. If the order is delayed, we'll take full responsibility of that and you can contact us through tickets. You can refer to this guide to contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Answer: Will you send us your order number so that we can check?
Answer: Dont buy anything from this site. The picture is good, the object quality is garbage. You will be cheated and loose you money.
Answer: You NEVER get your money back... dont use them. I am amazed this company is allowed to trade, I am sure we have law's against this kind of practise.
Answer: Suggest not to buy. Might end up not receiving the order or received the wrong size and would be returning and paying shipping or requesting a refund or not receiving a refund at all. There's more legit company like Amazon where I bought the same one I ordered from Lightinabox, which I did not received. Sorry, but I would not trust this Co for anything. It' up to you to take the risk.
Answer: Count yourself lucky and DO NOT ORDER FROM THEM! You will be disappointed in the clothing and size from this company. All of the clothing I received was horrible quality and did not look at all like the photo they had online. They were just plain awful and the sizing was a joke. I received an XL shirt that would not fit a small person and a Med shirt (was supposed to be the same shirt as the XL) and the medium was literally larger than a 4x One was a terrible quality plain sweatshirt with a sticker posted on it and the other was a draping long gown like garment. I was appalled.would recommend finding a different company.