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LightInTheBoxReviews 13,726

4.2

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

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France
1 review
0 helpful votes
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Très jolie palette! Je suis très satisfaite de mon achat site sérieux

Date of experience: May 3, 2016
GB
4 reviews
0 helpful votes
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I have been really pleased with all the orders I have made and received from Lightinthebox, and given 5 stars for each. Everything I've bought I have been thrilled with. I would give them 5 stars for most and I'm waiting to give more when I receive my other orders.

Date of experience: May 3, 2016
France
1 review
0 helpful votes
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Seriously
May 3, 2016

You must make more effort so that customers can see the trace of the package until departure on arrival. You never know when the package arrives in the country

Date of experience: May 3, 2016
Italy
1 review
0 helpful votes
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Ottimo servizio
May 3, 2016

Spedizione espressa velocissima, pacco ricevuto prima di quanto preventivato.
L'oggetto è molto carino e conforme alla descrizione, l'incisione perfetta anche se il carattere utilizzato è un po' più grande che nella foto.
Il servizio clienti è stato molto gentile e ha risolto tempestivamente un errore che avevo fatto nella prima riga dell'incisione.
Complessivamente più che soddisfatta

Date of experience: May 3, 2016
France
1 review
0 helpful votes
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Beautiful dress
May 3, 2016

I'm very happy because the dress is vry beautiful and light in the box sent it very quickly. I'm very satisfied and i'll recommand it to my friends

Date of experience: May 3, 2016
France
1 review
0 helpful votes
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It's been 2 years, I had been shopping from LightInTheBox website, until now I had bought 29 articles most of them electronics, all of them arrived in time (from 5 to 15 days depends on the shipping options), in good packaging no one of them were broke or had problems.
What they write one their website is exactly what you get.
They answer questions rapidly (24 to 48 hours max)
My overall experience until now are very good

Date of experience: May 3, 2016
New Jersey
1 review
0 helpful votes
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Jersey Ciclismo
May 3, 2016

Excelente prenda muy bien elaborada los materiales de muy buena calidad las dimensiones y tallas son correctas, el soporte acojindao muy bueno en general la calidad de la prenda es igual a de las marcas que son muy caras, el servicio de envio y entrega es sorprendente muy rapido y seguro incluso llega más rápido que otros locales de México, en general muy recomendable seguro y excelente servicio y precio.

Date of experience: May 3, 2016
RU
1 review
0 helpful votes
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Great budget phone! Very happy with purchase. Sent 10 days was a month to Bryansk. Recommend.
Отличный бюджетный телефон! очень доволен покупкой. отправляли 10 дней, шел месяц до Брянска. Рекомендую.

Date of experience: May 3, 2016
Italy
1 review
0 helpful votes
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Ho avuto il pacco in maniera molto veloce e precisa. Molto positiva anche la comunicazione e gli aggiornamenti passo passo del pacco. Ho dovuto pagare dazi doganali ma il sito ne faceva menzione di possibili somme doganali non prevedibili ex ante. Buon servizio e ottimi prezzi.

Date of experience: May 3, 2016
Estonia
1 review
0 helpful votes
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Positiivne
May 3, 2016

Väga positiivne kogemus. Kaup tuli kiiresti kohale. Kõik OK. Mina jäin rahule ja julgen soovitada.

Date of experience: May 3, 2016
PF
4 reviews
0 helpful votes
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C'est un site très sûr, parfois quelques soucis avec les tailles car taille un peu petit pour certains articles.
La livraison économique gratuite est un grand atout pour les commandes.
Parfois le site ne propose que la livraison en EXPRESS qui est beaucoup trop cher dans ces cas là je ne commande pas malheureusement.

Date of experience: May 3, 2016
New Zealand
1 review
0 helpful votes
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Bello ed elegante!
Come sempre ricevuto nei tempi dichiarati, senza problemi.
Grazie.

Date of experience: May 3, 2016
Brazil
1 review
0 helpful votes
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Já comprei em outros sites orientais antes e em geral tomei calotes, a LightInTheBox entregou o produto com qualidade e superior as expectativas de compra, houve de mora de 50 dias para a entrega mas fora iso tudo ok

Date of experience: May 3, 2016
Spain
2 reviews
0 helpful votes
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Rapidessa en el servei i qualitat molt bona per el seu preu.

Sobretot un gran servei donada la capacitat de seguiment del enviament i el seu interes per atendre be al client. Molt be

Date of experience: May 3, 2016
Italy
1 review
0 helpful votes
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Siete migliori consiglio a tutti di visitare il vostro sito per fare shopping

Date of experience: May 3, 2016
Italy
1 review
0 helpful votes
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Fantastico
May 3, 2016

è stato il mio primo acquisto. Sono rimasta soddisfatta! La qualità dei prodotti è eccezionale!

Date of experience: May 3, 2016
NL
1 review
0 helpful votes
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Nice jacket, lovely bright color, 2 real pockets, good quality and the fit is also as the size chart says (an M is 36 in EU). I had to pay extra tax at the door, but because i paid for the insurance i got my money back within a week after sending them a ticket with the invoice.

Date of experience: May 3, 2016
Norway
1 review
0 helpful votes
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Teléfono BQ
May 3, 2016

Hacen un buen trabajo, mi pedido llego rápido y con mucha eficiencia llegó hasta hasta la puerta de mi casa, es igual que el de la imagen y cumple con todos las caracteristicas. Grasias por todo me agradó comprar con ustedes

Date of experience: May 3, 2016
Colombia
1 review
0 helpful votes
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Muy oportuna la entrega y el producto es lo esperado, aunque con la tela un poco mas liviana de lo que aparenta ser. Buena relación precio - producto. La experiencia general es muy positiva y gana confiabilidad para futuras compras mas cuantiosas.

Date of experience: May 3, 2016
Ecuador
1 review
0 helpful votes
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Productos de muy buena calidad y tal como lo dicen en la pagina... tiempo de espera el indicado. Mucha confiabilidad

Date of experience: May 3, 2016