business logo of LightInTheBox

LightInTheBox

Overview

LightInTheBox has a rating of 4 stars from 13,655 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.

service
1,948
value
1,867
shipping
1,925
returns
1,507
quality
1,804
This company responds to reviews on average within 1 day
+1487
How would you rate LightInTheBox?
grey star
grey star
grey star
grey star
grey star
Greece
1 review
0 helpful votes
Follow Giorgos V.
Unfollow Giorgos V.
Send Message
Share Review
Report Review

3 rings
May 2, 2021

All 3 rings are great and were delivered exactly as advertised.

Date of experience: May 2, 2021
Switzerland
1 review
0 helpful votes
Follow Thierry C.
Unfollow Thierry C.
Send Message
Share Review
Report Review

Reliable and good
May 1, 2021

Fast delivery and the watches were OK.
(because they want 50 characters)

Date of experience: May 1, 2021
GB
1 review
0 helpful votes
Follow Matt W.
Unfollow Matt W.
Send Message
Share Review
Report Review

Pleasant purchase
May 1, 2021

Well processed and quickly shipped purchase with very informative messaging. Thanks a lot!

Date of experience: May 1, 2021
Massachusetts
1 review
3 helpful votes
Follow Patricia M.
Unfollow Patricia M.
Send Message
Share Review
Report Review

Received the goods as promised. Good quality product. Would buy again. Highly recommend.

Date of experience: November 14, 2016
LightInTheBox F. LightInTheBox Rep
over a year old

Dear Customer,

Please kindly note that usually your local Custom Office will charge you the tax fee for imported products. Being aware of this situation and we'd like to provide better service, so we started Tax Insurance service. As long as customers paid for the Tax Insurance, we'll fully refund the Tax fee to them. The Tax Insurance could be paid at the checkout page when you're placing the order: https://www.lightinthebox.com/download/3a39381c-3ae3-4376-8bde-800c4058d8f7

However, you didn't pay for this tax insurance so that's why we didn't refund the Tax Fee to you. Hope you could understand.

In regards of this issue, our supervisor already contacted you in ticket. So please kindly check the ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=13810429

Sincerely,
LightInTheBox Customer Service

Greece
1 review
0 helpful votes
Follow Christina P.
Unfollow Christina P.
Send Message
Share Review
Report Review

Very satisfied
November 5, 2021

The product was exactly as photo, fast delivery on time. Very organized site.

Date of experience: November 5, 2021
GB
1 review
0 helpful votes
Follow Lenka M.
Unfollow Lenka M.
Send Message
Share Review
Report Review

Very happy with the product. Look amazing same as on picture.

Date of experience: May 26, 2014
Illinois
1 review
0 helpful votes
Follow Lissa M.
Unfollow Lissa M.
Send Message
Share Review
Report Review

Luscious!
May 24, 2014

Luscious! Soft as butter and prettier than the picture! I love these shoes! Best buy ever!

Date of experience: May 24, 2014
Canada
1 review
0 helpful votes
Follow Susan I.
Unfollow Susan I.
Send Message
Share Review
Report Review

As expected
September 1, 2023

Everything was as described, on time, good quality, love the dress

Date of experience: September 1, 2023
New York
1 review
0 helpful votes
Follow Beverly L.
Unfollow Beverly L.
Send Message
Share Review
Report Review

Great quality products
August 27, 2023

Very happy with the items I have purchased, just wish shipping was cheaper!

Date of experience: August 27, 2023
Saudi Arabia
1 review
0 helpful votes
Follow Zeeshan H.
Unfollow Zeeshan H.
Send Message
Share Review
Report Review

Good Product
September 9, 2022

It's good item. As per my order which I did.
While a little late

Date of experience: September 9, 2022
Mexico
1 review
0 helpful votes
Follow Jorge F.
Unfollow Jorge F.
Send Message
Share Review
Report Review

Excellent
June 14, 2022

Design, quality of product & texture is very good, color combination.

Date of experience: June 14, 2022
Malta
5 reviews
7 helpful votes
Follow Ray P.
Unfollow Ray P.
Send Message
Share Review
Report Review

Extensive range of cheap but good products backed by prompt shipping service.

Date of experience: February 29, 2016
Switzerland
1 review
0 helpful votes
Follow Jacqueline B.
Unfollow Jacqueline B.
Send Message
Share Review
Report Review

Mi band bracelet
July 1, 2021

Very satisfied. Quick, careful, efficient, professional delivery

Date of experience: July 1, 2021
Maryland
1 review
8 helpful votes
Follow Rusty H.
Unfollow Rusty H.
Send Message
Share Review
Report Review

Review Typo
February 25, 2016

The original rating was supposed to be 1 star not 4!

Date of experience: February 25, 2016
California
1 review
0 helpful votes
Follow Ellie P.
Unfollow Ellie P.
Send Message
Share Review
Report Review

Easy to work with
April 27, 2023

Wide variety of products, low prices, great customer service. The only Chinese company I buy from.

Date of experience: April 27, 2023
New Jersey
1 review
0 helpful votes
Follow Eric C.
Unfollow Eric C.
Send Message
Share Review
Report Review

Great Retailer
April 27, 2023

LightInTheBox has great merchandise. I enjoy shopping via them.

Date of experience: April 27, 2023
Illinois
1 review
0 helpful votes
Follow GORDON P N.
Unfollow GORDON P N.
Send Message
Share Review
Report Review

GREAT T-shirts!
April 27, 2023

Way better than expected T-shirts. Reasonably priced and arrived quickly!

Date of experience: April 27, 2023
Norway
1 review
0 helpful votes
Follow Perry D.
Unfollow Perry D.
Send Message
Share Review
Report Review

Disappointment
June 1, 2021

Do not repeat, trust purchase system, all my family and friends we have expectations.

Date of experience: June 1, 2021
LightInTheBox F. LightInTheBox Rep
over a year old

Det här är kundtjänstledaren från Lightinthebox. Jag ber om ursäkt för vad som hände och alla besvär som orsakats. Jag kommer att följa upp det här fallet igen och försöka lösa alla problem för att möta din tillfredsställelse.

Jag hade genomfört nytt biljett-ID = 23703111 i vårt biljettcenter för att kontakta dig angående problemet med beställning nr 45393381. Vänligen logga in ditt ljus i rutan kontot - gå "personliga center" - "min biljett" för att kontrollera vårt svar. Tack för ditt samarbete.

Sweden
1 review
0 helpful votes
Follow Gosia B.
Unfollow Gosia B.
Send Message
Share Review
Report Review

Shopping
November 3, 2022

Professional service, no mistakes and good contact

Date of experience: November 3, 2022
Illinois
1 review
0 helpful votes
Follow Linda G.
Unfollow Linda G.
Send Message
Share Review
Report Review

Beautiful!
April 27, 2023

Wonderful blouses, however, a size too small which is my fault by not measuring myself correctly.

Date of experience: April 27, 2023