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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Ein breites Angebot, welches Qualitativ sehr anspruchsvoll ist. Wünschenswert wäre eine bessere Sendungsverfolgung.
Buon sito dove trovi di tutto e l'assistenza è ottima
Ottimo prodotto arrivato in fretta anche se spedizione standard. Identico all'immagine.
Lo consiglio
Fully satisfied, both with your service and with the goods.
Punctual delivery.
Intrigued by some cycling jerseys, I looked at the site and saw interesting products.
I proceeded with the purchase and after about ten days the goods arrived at my home.
The quality seems good, you have to pay attention to the sizes because they are a little smaller than the European counterparts.
Ultimately satisfied
Absolutely no problem. Smooth ordering, (surprisingly) fast delivery, good quality product. Thank you!
Je pensais qu'il y avait un contrôle au niveau de la qualité de la marchandise effectué par LightInTheBox. Il faut prendre l'habitude de bien vérifier le descriptif ainsi que les photos publiées par les acheteurs pour ne pas être déçu lors de la réception du colis. Sinon au niveau des rewards c'est génial. Excellente application.
Tutto ok ottimi prodotti, buon designer, originali e prezzi contenuti
As described in the site, the product quality is very good along with the comfort of bot being too bulky. One of the best among the premium products.
Los productos, de buena calidad, a excepción de 2 relojes. Al principio los adquirí para regalos, pero me quede con algunos de ellos por que me gustaron. En cuanto a su llegada fue un poco tardía, pero valió la espera de los artículos. El único articulo fue un reloj militar y otro reloj que me decepciono por la calidad del material, pero ya después de ponerlo uno de ellos, me gusto y les gusto a mis amigos, por lo original. Pero en términos generales estoy satisfecho. Volveré a comprar.
This was my first experience, I had no problem with my product and I will do it again
This is poor quality, arrived with glue all over the front, cheaply made, uneven jewels and website says 3-5 business days for shipping and I had to email the company at week 3 to ask about the order and arrived a week later. Original payment order date was March 2nd. Arrived April 3rd. Horrible customer service. I spent $108 US dollars and the replied that they would give me a refund of $10. SERIOUSLY? Their return policy says I can return it but they do not let you.
I wanted a small radio to take with me on a trip. LitB offered a radio with many possibilities, at an unbelievable price. I wanted to try and test it, but I was amazed by the fast service and the good quality, nice design, for little money. If I need something, I first check out LitB...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction.
In order to help you, I had conducted new Ticket ID =23451883 in our ticket center and provide new solutions for your consideration. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know which solution you prefer to take. Thank you for your cooperation.