On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Quality, best prices,, many choices, quick response
Product was delivered well within the promissed time frame. There was an easy follow up with the route tracker: no quality issues and good pricing, especially thanks to the bonus rewards which are a key feature on this platform.
Satış sonrası destek ve hız güzeldi teşekkürler LIB <3
It is always a pleasure to buy from Light in the Box. Service is great, no problem with communications, refunds and replacement of items. A truley ACE experience. Highly recommended.
Never had a problem with getting what I ordered. I had 1 order get lost and I paid shipping insurance. So they said they would resend it. All I have to do is repay the shipping. Why pay shipping insurance if it's not covered. Since I wanted the items I decided to repay the shipping. So I followed their instructions threw PayPal, and nothing. They don't want to credit my account or refund me. So I until now would have given them 5 star's. Amazon or Newchic I wouldn't have this problem.
I received what I've payed, the products are close to description&pictures and the arrival came in a convenient time so: I'll buy again in next future!
Simple and fun. I like the way you can track your order.
Most of what I purchased I liked but made the mistake of over eating while hibernating because of Covid-19., alot did not fit. I was disappointed at the thinness of the material on several jumpers. Loved my maxi dresses, my cat T Shirts, casual knee length sun dresses and the shorts are cute. On the whole, I feel if LightIn The Box showed the material that articles were made of I would buy more and would definitely been a 5 star..
I purchased earbuds of good quality and at decent price; they shipped quickly and the package I received was in good condition, despite the fact it was such a long distance to Europe-many Thanks for their good work to satisfy the customer!
LightInTheBox gave me the right solutions to my questions concerning the products I bought.
It's very important for me to get the answers I want.
Very professionals!
Arrived on time and product was what was described
Order with confidence, if there is a problem, Light in the Box will make it right. They have a great selection and low prices too.
I ordered 2 T-shirts through Light in the Box. They were value priced, had great graphics, made from quality material & arrived in a timely manner. I wish all my online shopping experiences were as easy as the one from Light in the Box.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction.
I had conducted new Ticket ID =23421674 in our ticket center and provide a new Special solution for your consideration. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know whether you would like to accept it or not. Thank you for your cooperation.