LightInTheBoxReviews 13,721

Dear Robyn Ziegler,

We regret to hear about your problem. Please be noted both of your pantsuits are Made-To-Measure products. From our previous communication, you did not mention if the two pantsuits have any quality issue. Based on our policy, usually we are unable to accept return for any non-quality Made-To-Measure products.

You can check the return policy statement in following link.
https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0

But considering it is the first time you ordered from us and might not be familiar with our policy, we planned to handle your case specially and help you return both products back for a full refund.

However, then we're informed by our Financial Dept. that you already asked a chargeback of your payment. We're sorry to tell you that we're unable to process any refund to you now since Paypal is reviewing this dispute. Please kindly note that though how much we want to help you to provide you a refund, Paypal will not allow us to do that.

In this situation, please wait for the result of this reviewing, if Paypal decides you win this dispute, you’ll receive the FULL refund. So please be kindly waiting for the result. We’re really sorry that we’re unable to help you now. Please contact Paypal if you have further question.

Your kindly understanding and cooperation are highly appreciated.

Sincerely,
LightInTheBox Customer Service

This is Customer Service Supervisor from Lightinthebox. I regret to hear about your problem.

Please be noted that after you placed this order, we asked our supplier to tailor a NEW dress for you specially. This was why your dress was considered as a Made-To-Measure. We state this information on the product page, which you might not notice it before.

And as for the color problem you mentioned, please note that the settings of your computer screen may alter the color of the pictures shown on LightInTheBox.com. Slight color mismatches between the color of your dress and the color shown on screen may not mean that the dress is defective or misshipped. We appreciate your understanding.

But I truly value you as our customer and do really want to help. So I had conducted new Ticket ID =24185154 in our ticket center and provide new Special solutions for your consideration. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Dear customer,

We apologize for the problem. Could you please send us your Order Number and more details about your problems firstly? The order number is like "201121120040945347", for example. You will be able to find it when you log into your account.

Once we find out your order, we will further check what caused the problem and then help you resolve the problem with our our greatest effort.

Thank you for your understanding and cooperation in advance.

This is Customer Service Supervisor from Lightinthebox. I am really sorry to hear both shirts did not fit for you properly.

Please be advised all our clothes are made based on our own size charts, which might be different from US standards. In order to help our customers choose the suitable sizes, we state the specific measurements of each size on every product page. So we need your kind cooperation to measure yourself first and refer to the measurements to decide which size to take. If you just pick normal size without refer to the specific measurements, the clothes are always go small. We appreciate your kind understanding in advance.

But I do really want to help you resolve this problem. I had conducted new Ticket ID =24167674 in our ticket center and provide solutions for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know your decision. Thank you for your cooperation.

Questo è il supervisore del servizio clienti di Lightinthebox. Mi scuso sinceramente per quanto accaduto e per tutti i disagi causati.

Per soddisfare la tua soddisfazione, ho condotto un nuovo Ticket ID = 24167286 nel nostro centro biglietti e ho fornito una soluzione speciale per il tuo caso. Per favore accedi al tuo account light in the box--vai su "personal center"--"my ticket" per controllare la nostra risposta. Grazie per la collaborazione.

Questo è il supervisore del servizio clienti di Lightinthebox. Mi scuso sinceramente per quanto accaduto e per tutti i disagi causati. Mi piacerebbe aiutare.

Ho condotto un nuovo Ticket ID = 24167246 nel nostro centro biglietti e ti aiuterò a indagare su cosa ha causato il problema. Quindi fornirò soluzioni per te di conseguenza. Per favore accedi al tuo account light in the box--vai su "personal center"--"my ticket" per controllare la nostra risposta. Grazie per la collaborazione.