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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Too Shirts, gerne wieder. Große Auswahl in vielen Kategorien
Bestellung ging einfach, Versand so wie angegeben. Super Qualität.
I trying seek a solution to how can get the order I placed for a pair ( Men's Loafer Blue& White Shoes)
Please contact the company LightInTheBox to avail keep getting the run around. The company provided a Tracking Number but each I have tried the number doesn't work.
Was given tracking site call 17Track Global.( Nothing)?
Where is my item or please refund my money. I am on Social Security have no money give away.
Please Help Me Someone... Thank you so much.
Easy and quick shopping.
Items as described.
Quick arrival.
The product is exactly as stated on the website. It arrived quickly and in perfect condition. I'm very happy and would definitely recommend.
Orders using internet saves money but need be patient due to shipping problems. Lightin The Box has a wide array of product that could satisfy our need
Llego más rápido de lo que imaginaba y llegó completo
The website has everything you could imagine and a little more. The prices are good. However, quality can vary greatly from product to product. They're a bit like being in a lottery.
I bought a $339 lighting fixture. It is a defect and not working at all. For us, it is total useless. I showed them the picture and missing part. I waited for a long time and kept remind them. In the end, they told me they only want to refund me $80. This is a company has no responsibility and worse customer services. Will never shop form them anymore.
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused.
We will take full responsibility of your problem. I had conducted new Ticket ID =24205157 in our ticket center to follow up your case and resolve the problem, in order to meet your satisfaction. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Ha estat molt positiva, encara que la compra va ser un petit obsequi i de poc valor, l'experiència ha estat molt agradable, per el tracte rebut en cada moment i per la cura en protegir la compra.
La persona que me'l va portar ha estat tot un professional, vol dir que Lightln TheBox cuida els detalls.
Gràcies per les seves atencions, repeteixo, malgrat el poc valor de la compra.
Tok lang tid å få pakken var forsinket fikk etter ca
4 uker. I pakken var en rabatt kort som gikk ut på dato 31/7/21 men jeg fikk pakken 8/8/21. I tilleg måtte betale for å hente pakken.
I am delighted with the drapery but a little disappointed with the photo quality on the duvet covers. The photos are really very blurry even if the quality of the fabric is very good. On the other hand I am delighted with the delivery time and the price
The painting canvas I bought was exactly as the one that was shown on the picture. I'm very satisfied!
I am happy to be your customer! You have a good quality shop.
Thank you Bye bye
Extremely rapid delivery only 5 days instead of 7 to 8. Article undamaged and ready for use. Excellent service thankyou
Sehr geehrte Damen und Herren,
Ich war sehr zufrieden mit der Ware und auch der Lieferung.
Allerdings habe ich festgestellt, dass die Größe S für mich trotzdem irgendwie relativ groß ist. Bin relativ zierlich.
Wäre super, wenn Sie Ihre Waren auch in XS anbieten würden. Ansonsten war alles o. K.
Viele Grüße
Heidi Herzog
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This is Customer Service Supervisor from Lightinthebox. I would like to help.
We've checked and confirm that your package is not missing. Please be kindly advised that online tracking information will not be updated very soon and often. Your package had not arrived at the next location, which was why there was no valid tracking information available. But we confirm your package is still on the way to you. Please don't be worried.
After checking again, it shows the package has arrived at US and is still in transit to your address. Since delivery normally takes 5-9 business days (7-13 calendar days), the package is not delayed. You shall receive it before August 19th, which is 13th days of shipping.
Tracking link: https://t.17track.net/en#nums=9200190281670513071327&fc=21051
Online update tracking information: [2021-08-10 22:45 JAMAICA, NY 11430, Arrived Shipping Partner Facility, USPS Awaiting Item -> Your item arrived at a shipping partner facility at 10:45 pm on August 10,2021 in JAMAICA, NY 11430. This does not indicate receipt by the USPS or the actual mailing date.]
Please kindly be patient in waiting for this package. I also had conducted new Ticket ID =24211756 in our ticket center to follow up your case. If you have further question, please log in your light in the box account--go " personal center"--"my ticket" to contact us again. Thank you for your cooperation.