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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Ich bin mit meinen Einkäufen zufrieden, die Qualitäten sind gut und die Preise sind erschwinglich. Die Lieferzeit ist akzeptabel. Meine Erfahrungen sind bisher positiv.
Ich empfehle sehr, Artikel in diesem Online-Shop zu kaufen.
Ottimo sito con tante cose pratiche e convenienti. Per raggiungere la perfezione mi aspetterei la possibilità di inserire la mia taglia (vestiario, scarpe, etc.) e ricevere solo la selezione richiesta, escludendo le taglie più piccole. Grazie.
Finally I can see my two small black dogs when I take them out in the evening. Before they used to hide behind the bushes but now with the new collars they are like a small lightning brigade. You can't miss them. Excellent value for money and well worth buying
I quadri sono molto belli. Corrispondono all'immagine e alla descrizione che si trova sul sito. Rapporto qualità/prezzo ottimo.
It's not a bad website but not every products is the best quality so everyone need to be careful of what ordering, a bit long delivery time but I had no problem with taxes or tariff. I could easily tracikng my package.
Preis Leistung ist ok.
Lange Lieferzeiten China nach Deutschland das dauert halt und muss einkalkuliert werden
Esta muy bien, llega pronto y lo que vende es exacto a lo que llega a casa.
La entrega perfecta y el personal a parte de amable cumple todos requisitos del COVID.
It is great to see that eCommerce sites can operate in a way that the customer feels himself special and lucky to find the shop. I am always informed and rewarded for using the site, order great price/value products. I'll come back for sure many times.
Correu tudo bem, os artigos corresponderam a tudo aquilo que foi encomendado, recomendo!
Buona esperienza, bel tessuto, buona fattura e taglia corrispondente a quanto indicato. Lo consiglierei.
Mám jen ty nejlepší zkušenosti a nadále budu využívat tento shop k dalším nákupům...
Great quality fast delivery really love for sure recommended
J'ai jamais commandé le 23 août en revanche j'ai commandé le 27 juillet et je n'ai toujours pas reçu mon colis! 4 à 7 jours ouvrés on peut toujours courir pour l'avoir. Très insatisfaite sur l'envoie des colis chez vous.
Ordered a wool longcoat, size XL. They sent me a coat far too small with no size tags, measuring the shoulders and waist showed it to be an M. They then tried to bribe me with a refund and keep the coat "If you change your review to 5 stars or take it down." Took the review down, got my money, now posting an honest review of the sleazy shoddy business. That's their scam, straight up buy reviews to hide how bad they are plain and simple.
The only reason I'm giving 2 stars and not 1 star is because some of the items purchased are good quality for a fair price. But it's hit or miss since the sizing of garments are inconsistent. My general rule for ordering clothes from China is to size up. The trick is figuring out how much to size up. In my case, I sized up too much so when I tried to exchange for a smaller size, I ran into the atrocious return policy most people have encountered. Ok, whatever. But to add insult to injury I was not able to apply all of my reward dollars to a substitute order. What's the point of earning reward dollars if you can't apply them. The CS rep I have been dealing with hasn't been able to give me a straight answer for over a week. Bottom line is I will not shop here again as it is too much of a hassle to order the right size and make returns if needed.
Updated to 4 stars for the quick customer service response and concession to my complaint. However, I will probably not shop LightInTheBox again unless they make it easier to return items without having to pay punitive shipping costs. LightInTheBox will never succeed with such a poor business model. It is absurd to expect people to pay return shipping fees that are are higher than the cost of the purchase order.
We live in an "Amazon World" now so in order to survive LightInTheBox will need to accept this reality and adapt. I may have to pay a little more at Amazon but I receive items in about 2 days and return shipping is FREE.
This is Customer Service Supervisor from Lightinthebox. I would like to help.
Please be noted that one order can only use ONE promotional rewards. Your rewards "USD31.21", "USD5" and "USD9.7" are all "Promotional Rewards". You had used the USD 31.21 rewards to this order. This was why the other two rewards can be applied. We appreciate your understanding in advance.
But in order to meet your satisfaction, I had conducted new Ticket ID =24307695 in our ticket center and provide a Special solution for your consideration. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Il s'agit du superviseur du service client de Lightinthebox. J'aimerais aider.
Cette commande #48007415 a été expédiée via France Priority Line - FTL Colissimo le 2021-07-28. Le numéro de suivi est 6A21593504218. Après vérification, il indique que ce colis a été livré dans votre boîte aux lettres le 3 août.
Lien de suivi: https://www.laposte.fr/outils/track-a-parcel?code=6A21593504218
Je suis désolé d'apprendre que vous n'avez pas reçu ce colis. J'avais effectué un nouveau ticket ID = 24327363 dans notre centre de tickets et fourni une solution à votre cas. S'il vous plaît connectez votre lumière dans la boîte compte--allez "centre personnel"--"mon ticket" pour vérifier notre réponse. Veuillez rester en contact avec nous en répondant au ticket car toutes les informations seront enregistrées dans le système. Merci de votre collaboration.