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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Ich möchte mich für Ihren einwandfreien, unkomplizierten,
Vertrauensvollen Kundenservice herzlich bedanken.
Nur Lieferung verzögert sich immer, aber ich habe dafür Verständnis.
Herzlichen Dank.
Réponse rapide a ma question un geste a été fait je vais recommander les 3 bracelets manquants
Dommage que l'on me dit qu'ils ne sont pas responsable du conditionnement
Fiquei muito satisfeito com a compra que fiz. Produto com muita qualidade. Vendedor muito bom.
I am disappointed with Lightin the box
No a good quality. Low customer service, I lost my money having deal with them.
I purchased close to $200 of clothing. Ordered according to their size chart (nothing fit). I asked for an exchange and provided sizes. I have to take pictures of the garments, measure myself and send the pictures and measurements to them. All of this just for an exchange! I guess for a refund they want blood. Don't buy from them!
This is Customer Service Supervisor from Lightinthebox. I regret to hear about your problem. But I am afraid that you misunderstood us.
You mentioned you ordered them according to our size chart. So we need your kind cooperation to send us some measuring pictures to let us further check what caused the problem. Once we confirm the products were made different from our online measurements, we will seek the compensation of return postage from the suppliers for you. However, since you did not provide the requested information, we are unable to verify if these 5 products have any quality problem. Hope you understand it.
I had conducted new Ticket ID =24341758 in our ticket center and provide NEW solutions for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
In 10 items I bought, I had to return 6 due either to faulty items, the items weren't as described or had poor quality.
I ordered a dress and received a piece of garbage, they don't offer returns, you must keep the item and lost your money... this be a horrible experience! They offer wedding gowns and send the most horrible things to steal your money... please don't lose your time and money!.
Good morning Ingrid,
Thanks for leaving a review for our store. I'm sorry to read that your order was unsatisfactory, we stand behind our products and customer satisfaction is our number 1 priority. In case there are any issues with your order then we will take full responsibility. I want to assure you that we take this comment seriously. For any problem, we invite you to contact our customer service we enter your account.
Sincerely,
Lightinthebox. Customer Service Team
I feel wonderfull every time i had a parcel from LightingTheBox. Evrything inside is better than the picture and costs a little and also very good material.Its the perfect site to shop.
I loved it and recommended to everyone to shop without any douts
Ordered 2 sizes up just in case and were still too small. The fabric are just the worst material ever
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused.
I had conducted new Ticket ID =24341180 in our ticket center to follow up your case and will provide a new solution for you to resolve the problem. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Agréable à porté la couleur me plaît
L'overall est comme sur la photo
I am very satisfied with my purchase. Exactly what I was expecting. Great quality.
Was a good experience, the items I ordered were great, excellent materials and great fit. I am very happy and will continue to be a loyal customer. Thank you very much.
Excellent customer service, as well as great quality vs. price.
I have recommended LightInTheBox to my family members and friends.
Five stars
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This is Customer Service Supervisor from Lightinthebox. I regret to hear about your problem.
I had conducted new Ticket ID =21434991 in our ticket center to follow up your case and will help you resolve the problem in a timely manner. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.