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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
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I ordered a wedding dress from this site in 2009, it looked like a rag when on the hanger but when I put it on it was fabulous. It didn't fit entirely to size and I had to have the straps removed but even after this dress fitting it was still gorgeous. The dress cost £80 (Stirling) inclusive of delivery. The UK dressmaker's handiwork cost another £80 (Stirling) so in total a beautiful dress for £160 (Stirling), I think that is very good value. I would have preferred it to have fitted straight off, but I did anticipate there may be an issue and so I had the dressmaker on standby.
Product looked soft and flowing in the picture; a loose fitting garment. Product delivered was shiny material and tight fitting. Refund or return was impossible based on shipping cost to China or and offer of $5 credit on a future purchase. I have no intention of purchasing for them again.
Hi Kathleen,
Thank you for writing a comment on our page. I am sorry to read about your experience. Please be reassured you will be offered no less than a full refund, if we can confirm any problems with the garment. Can you please share with us your order number? We will take full responsibility for any issues! Should you simply dislike the product, then you may proceed to return it for a refund.
We are looking forward helping you with this!
LightInTheBox Customer Service Team
If you canceled order in 24 hours though they dont refund you they sent email 20 percent cash back but it never comes. Why i canceled i ordered color hair strips in their site its 27 nz dollar same thing i saw in ali express 6 nz dollar now why i didnt cancel? Never recommended this site plz dont buy anything from here.
Hi Jabina,
Thank you for taking the time to leave us a comment. I am sorry to hear that you had issues with the cancellation of your order. Orders can be cancelled for a full refund, on the condition that the package wasn't dispatched. Sometimes we might try convince you keeping the order with a small discount, depending on the situation. If I read right you've accepted to keep the order with a 20% cash refund. Can you please tell me the order number, or tracking number of your package? It will allow me to check where the package currently is. You can also easily contact our customer service from the website.
We are looking forward helping you with this!
LightInTheBox Customer Service Team
We purchased a dress. The size and color reverted to the default, so it definitely didn't fit. We wanted to pay to return it, but it wasn't allowed. Horrible customer service. They try to tell you that the cost to return is going to be too much for you, but once you say you'll incur the cost, they'll tell you it's not returnable. Be careful ordering from this company.
Hi,
Thank you for leaving a comment.
I am sorry to read that the dress wasn't suited. When reading through the previous ticket, I learn that you've mistakenly selected the smallest size, while you actually needed a size 16W. The colours of each fabric are displayed on the color chart. Can you please compare the colour of the received dress? To elaborate why the return wasn't accepted, made-to-order products belong to a special category. However should the colour of your dress not match with the colour chart, then we will take full responsibility and offer eithe a full refund or exchange!
We have sent you an email (ticket #25167956) to further help you with this.
Awaiting your details,
LightInTheBox Customer Service Team
I placed my order on 11-27-21, I was suppose to get by 12-21-21 it never arrived in the tracking number it made it to my state but never to my address. I was told they had insufficient address but they had my exact address. I was told it was returned to them. I confirmed they had ther correct address and they would reshipbbur they did not reship. Then I was told they didn't get it back and they would resin if I paid an additional $6.26 or o could get 70% credit. It's not my error. DO NOT ORDER FROM THIS COMPANY, they are iN China and have no phone number. The complaints are endless! It is not my error and I should not have to pay another shipping fee nor should I not get a particular credit! I'm pissed off!
Hi Tina,
Thank you for reaching out. I am sorry that you have been waiting all this time, it is highly unusual that you haven't yet received your parcel. Can you please tell me the order or parcel number? Obviously you don't have to be worried, a full refund or free redelivery is due if confirmed the carrier made a mistake. We also have a dedicated customer service that can be reached 24/7 from within the website.
We are looking forward helping you with this!
LightInTheBox Customer Service Team
First time purchase of a running outfit. The zipper stuck. The 7 day return policy reads good but when I wanted to return the item I was told I must ship it to China. Knew I should have purchased from Amazon. I have never experienced this in any return. There are many other viable companies to purchase from. AVOID!
Hi Phillip,
Thank you for writing a review on our page.
I regret that you've received a faulty outfit, and will try my best to quickly help you resolve this.We are committed to offering good value at an affordable price. Please accept our apologies for this outfit having slipped through our quality checks. The sourcing manager assured that he will deal with the supplier, so we could avoid other customers facing the same issue. If they are not able to improve the quality, then we might cease trading in the near future. Please don't worry, we can immediately proceed to reimbursement. The garment doesn't need to be send back.
We invite you to check your mailbox (ticket #25167891) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts.
It will be our pleasure to help!
LightInTheBox Customer Service Team
ITHE MERCHANDISE IS THE LOWEST QUALITY AND THE SIZES FIT MIGETS. I TRIED TO RETURN IT AND I GOT THE RUNAROUND; TAKE PICTURES THEY SAY AND SENDTHEM; DAYS LATER THEY SAYIF YOU RETURN IT I HAVE TO PAY SHIPPING AND THEN THEY WOULD ONLY REFUND 20%. THEN THEY SAY OH WAIT, GIVE US TIME TO RESOLVE; FINALLY, I NEED TO CALL SOMEON IN CHINA. I NEVER GOT MY REFUND, FURTHER I CHECKED THE REVIEWS AND THEY ARE BOGGIS! LIGHTINTHEBOX IS S FRAUD
Hi James,
Thank you for reaching out to our customer service. With much regret I learn about your dissatisfaction. When reading your ticket I saw that you wrote you didn't like the products, and also for the size being too small. Photos were asked, as these could help us confirm whether there were quality issues involved. The photos we received were forwarded to the supplier, but couldn't reveal quality problems since the items were still inside the plastic wrap. The offer to keep the items with a 20% partial refund was with the understanding these didn't have quality problems. In any case please don't worry, we will help you return this for a refund as per company. Policy.
Please check your mailbox, you will find an email (ticket #25167888) with the return instructions. Feel free to reply if you have any questions or need further assistance with the return process.
It is always a joy to help you!
LightInTheBox Customer Service Team
I ordered a jumpsuit and although they charge for fast shipping my item never came. When I attempted to contact the company they did not allow for phone calls or text conversations. When I attempted to just cancel the order (since the arrive by date had passed and it hadn't even shipped yet) They sent me to a page that asked for my account information, when I put in the proper information it stayed on "processing" never sending me to the right page. When I purposely put in the wrong information it immediately came up that it was invalid. They are deceitful and not reliable! SAVE YOUR MONEY!
Dear Andrea,
Thank you for taking the time to write a review.
We like to apologize for any inconvenience caused. Please don't worry, your order was already cancelled last Tuesday. The full refund was processed directly to your bank account. It seems your account was created by a phone number. You'll need to be logged in under the correct account, otherwise we might not be able to find your order and request your account information.
Should you have any questions or doubts, please feel free to login, and continue corresponding with our customer service directly (ticket #25167881) from your account. I've also added the refund details there, which should not be shared on this public fora.
It is always a joy to help you!
LightInTheBox Customer Service Team
I bought my wedding dress I went a size bigger just in case. It was to small would not exchange. Very unhappy
Hi Lisa,
Thank you for leaving a comment. I'm so sorry that the wedding dress was too small. Would like to help you exchange it for a larger size. Can you please tell us your order number? The sizing might run small when compared to your habitual North American size. For this reason we indicate all our products with their exact measurements --in both inches and centimetres-- on our website. This ensures the clothing can be ordered accurately and sold to different countries worldwide. We also have a dedicated customer service that can be reached 24/7 from within the website.
We are looking forward helping you with this!
LightInTheBox Customer Service Team
This site should state exchanges/returns must be shipped back to China. Be aware the shipping costs may cost more the items. My purchase was $95.96 and would have cost $75 to ship back to China. So my only option is to donate items.
Dear Customer,
Thank you for leaving a review for our store. I regret reading that your order wasn't satisfactory, We stand behind our products and customer satisfaction is our number #1 priority. In case there are problems with your order, then we will take full responsibility. Can you please tell us your order number? This will allow me to have a look at your case. We also have a dedicated customer service that can be reached 24/7 from within the website.
We are looking forward helping you with this!
LightInTheBox Customer Service Team
I bought this coat and right away I had trouble closing the Hooks! Today, the hooks came out of the coat and now it won't close at all! The coat is cheaply made and the pockets are flimsy and small.
This company only agreed to refund me $31.33 when I spent $54.32.
Hi Lana,
Thank you for reaching out to our customer service.
We always try our best helping the customer best way possible. Upon checking correspondence I'm afraid there has been some kind of misunderstanding. You've mentioned you couldn't close the coat, supposedly due to the design of the hooks. The agent might have had difficulties to understand the problem, and requested photos which would have helped us make a case and obtain a refund from the supplier. Without these we couldn't confirm the problem, so you were given the option to either return the coat back for a full refund, or to keep it with a 70% partial refund. I'm sorry that the partial refund offer has given you a wrong impression. Don't worry, I have now received your photos via the sitejabber website, and these allowed to make a case. We'll immediately proceed with a full refund, without you needing to return the coat back.
We invite you to check your mailbox (ticket #25134903) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts.
It will be our pleasure to help!
LightInTheBox Customer Service Team
Don't buy from this company. They don't just allow you to return items for a refund and you will lose your money.
This is a chinese company and no one reads your communications about your return!
I lost $54.00 and lightninginthe box lost a customer!
LIGHTINABOX I ordered 3 sets of Mens pants which were the worst quality and wired fitment so i am trying to get a refund i have completed all of there bull $#*! return logistics sending all the way back to china even though it was sent form Australia as i received it in about 3 days. I have sent the goods back with a tracking number and all the proper paper work but they will no answer me through the ticket and have closed my ticket even though they have not refunded my money.
Hi Adam,
Thank you for reaching out to our customer service.
I've looked your previous ticket, and found that your parcel already arrived a in China. It's unclear why didn't receive our notification, the warehouse manager was informed to look into this. I am sorry that you have been waiting this time and I assure we had no intention to sit on this amount. Please don't worry, I can see you've followed all steps correctly and we'll initiate the refund of the total order value. Besides, can you please further elaborate on the aspects of the quality that were bad? It seems when you've contacted earlier, you only mentioned the pants didn't fit. Allow me to add that a problem related to size cannot be considered as a quality issue, as we indicate all our products with their exact measurements --in both inches and centimetres-- on the website.
We invite you to check your mailbox (ticket #25134897) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts.
It will be our pleasure to help!
LightInTheBox Customer Service Team
Super bad quality, don't trap into this website and pics, they won't refund you even if you purchase refund items, if you ask they will explain you nicely expanses of shipping etc, adding pics of their email which they are sending to client explaining unnecessary charges on you,
Hi Naveen,
Thank you for reaching out to our customer service. We are very troubled to read that you are unsatisfied with the quality of the products. We are committed to selling good quality products at an affordable price. There could be a misunderstanding, you shouldn't face any trouble obtaining a full refund based on the details you've provided in the review! For any troubles please reply the tickets directly so we can quickly sort this problem.
Happy to be at your service!
LightInTheBox Customer Service Team
I ordered some slipcovers for chairs. When they came it was evident that they were too small. I tried to arrange a return but was told that I would have to send them back to China, which would cost more than I had paid for them. They offered a 20% return if I kept the merchandise, but then I never heard from them again. Poor business practice, buyer beware!
Hi Julia,
Thank you for reaching out to us.
I am sorry for the troubles caused. I've looked up your ticket, you might have missed our last response since we awarded you the 20% compensation to keep the slipcovers. Since these are not high value we thought suggesting this would be more viable than a return, given that you would be responsible for the return postage. Keep in mind we indicate all our products with their exact measurements --in both inches and centimetres-- on our website. But please don worry, should you have regretted this decision we can still help you obtain a return for a refund, as long as the slipcovers come are unused, and come with the same packaging as received. You should be able to send a parcel through USPS for around 25-30$. The list with the tariffs can be found on the link below:
https://www.usps.com/business/prices.htm
We have sent you an email (ticket #25134871) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Always a pleasure to be at your service!
LightInTheBox Customer Service Team
I bought a skirt, which unfortunately did not fit these,. Things happen. However the material was shoddy and the cut of the garment poor consequently I wanted to return it and get a refund. I have never seen such a complicated and deliberately convoluted process It seemed to be specifically designed to deter customers from doing this. Ishall donate the skirt to charity. I shall not be ordering from this company again.
Hi Susan,
Thank you for leaving a review for our store. I regret reading that your order wasn't satisfactory, We stand behind our products and customer satisfaction is our number #1 priority. In case there are problems with your order, then we will take full responsibility. Can you please tell us your order number? This will allow me to have a look at your case. We also have a dedicated customer service that can be reached 24/7 from within the website.
We are looking forward helping you with this!
LightInTheBox Customer Service Team
I had some difficulty with the checkout process. It was unclear where I was supposed to add in the coupon before the payment. So that was a confusing experience. I thought the items I ordered would be good quality - they weren't even suspiciously low price so I thought I would be fine. I was wrong. I paid $30 for a wedding garter set that looked like it was part of a halloween costume. The elastic had exposed strings and wasn't even attached properly to the lace. The tulle looked cheap, the sequins looked cheap. I could have gotten a much nicer one on Etsy for the same price or less! I also ordered some battery powered fairy lights. They were awful. They had really thin, poor quality wire that looked like it was going to break. The actual lights were so small and looked really bad. They weren't even that cheap! I would have paid exactly the same price at Bunnings - I just wanted fairy lights with a smaller, less ugly battery pack! Never again. I would not recommend buying anything from Light In The Box. I will try to get a refund for my rip off products.
Update:
The worst part of this whole experience has been trying to get a refund. At first they only offered me a 10% refund. Or a 20% discount on my next order as a "reward." Are you kidding me? Then my other option was to pay $23 to send my "$43 worth" of $#*!ty light in the box products back to China. Spend more money, on a company that's already fraudulent and would probably deny ever receiving the package? No deal. Then I was offered a 50% refund to change my one star review to a four or five star review... well, it's better than what they offered me before. Not a very honest way to review the company though.
I absolutely do not recommend ordering anything from this fraudulent website. It's a scam. Stay far away.
PAY WITH PAYPAL IF YOU ORDER! I actually succeeded in getting a full refund of the full charge including postage by raising a dispute with paypal!
Hi,
Thank you for writing a comment and for reaching out to us.
I regret that your order wasn't satisfactory, and will try my best to help you quickly resolve this. For this order a 5$ coupon was used at checkout. We regret that you have received products that don't meet the quality standards. We are committed to offer good value to our customers. It seems we've completely missed the mark for this order. Personally, I can understand you being very dissatisfied and disappointed with this purchase. The sourcing manager assured he will deal with the supplier and measures will be taken. Don't worry, we have begun processing a full refund. The items don't need to be sent back.
We invite you to check your mailbox (ticket #25134863) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts.
It will be our pleasure to help!
LightInTheBox Customer Service Team
If you live in the US don't order from them. They are unreasonable & the intent is to keep your money $$. They email nonsense. I was told they closed one of thier distribution center ( has nothing to do with me). They sent me a return label after they said I couldn't send it back to China or where ever than had the nerve to respond & say I sent it to the wrong place. Excuse me but it's your label. Ridiculous. They only want your $$$$. Don't shop here if you value your hard working dollars.
Hi Sheree,
Thank you for reaching out to our customer service.
I am very sorry for what's happened and will try my absolute best helping you quickly resolve this. After reading through previous correspondence I learn that you've returned the package back on your own initiative. Please be aware the return address will only be shared after 1 of the aftersales customer service agents gave the approval to return. Have you returned the package back to the address that is indicated on the shipping label? If the case, then this will be the USPS warehouse, with who we don't cooperate with. In fact we put a yellow sticker on the outside of our parcels, especially to warn customers not return the package to the address that is printed on the shipping label. Despite our warning we we wont get the dress back. Considering this it's not evident to justify a full refund.
We have send you an email (ticket #25134859) to further help you resolve this.
We are looking forward hearing from you,
LightInTheBox Customer Service Team
I ordered some hoodies for my grandkids for Christmas which took longer than what it should have to be received. The hoodies were too small so I reached out to them to tell them. I was given a couple options and was trying to make my decision. Advised them December 27 that I was interested in option a or B which was not even close to what was paid for the hoodies. They closed the ticket out on January 5,2022. Their website is not user-friendly therefore there's no way to reach out to them to let them know my decision. If I could I would not even give one star
Hi Laura,
Thank you for reaching out to our customer service.
I saw that my colleague provided you with the return instructions last month on the 21st of December. We can give you time to decide, please let me know if you like to proceed with a return, or choose one of our alternative options. If you choose to return the hoodies, then we will offer a refund of the total product value. However we can't include the postage since the package was delivered on time. It left the warehouse on the 16th of December, and was delivered merely 4 days later on the 20th.
We have sent you an email (ticket #25134852) to help you with this.
Always a pleasure to be at your service!
LightInTheBox Customer Service Team
Do not buy from this site. Worst retail experience ever. Long wait for product and extra shipping charges.
More shipping charges to return. No deals here. Youve been warned.
Hi Jeff,
Thank you for writing this review and reaching out to us.
We apologize for any inconveniences caused. Kindly note custom duties are not shipping fees. For your order we've refunded the total amount of custom duties, since you've subscribed to our dedicated 'tax insurance'. The amount of 65.81$ was refunded some days ago, kindly find it on your Paypal account. Secondly we regret the parcel wasn't delivered in time. It is however important to point out your package could have been delivered in merely 4 days, if you would have paid the custom duties in time. The problem was DHL couldn't deliver the parcel until they've received your payment, and package remained on hold for 17 days as a direct consequence.
We have sent you an email (ticket #25134836) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
After reviewing my order at a cost of 50.00. It was the wrong item for the wrong device. I have sent replies stating this. However lightinthebox has seen fit to just send a receipt confirmation. I sent a request in but their software for to request return and replacement does not let you know that it was sent. It appears that it actually hasn't so you click send again, I did this multiple times. Then you check it later they send a response to each time I sent it in as cancelled along with a ticket number you cannot find. I requested assistance to find the proper ticket number. I get sent another confirmation of delivery.
It's a shame I can't rate my satisfaction lower. For a Canadian company based out of Markham Ontario. I would have thought it would be easier to return a product to exchange it for a proper one, than it is to do the same with a company out of a foreign country but that is not the case. I have still not recieved anything on my request for assistance you should have a customer contact number at the least rather than a convaluted circle chase.
I am a very disappointed customer at this time.
My next step is to request credit card company to return my funds
Robert Wilson
*******@hotmail.com
*******725
Hi Robert,
Thank you for leaving a comment.
I’m really sorry to hear you were having issues with your order- please accept my apologies for any inconvenience caused. From reading previous ticket I've learned that the phone cover didn't fit your phone. Please be aware we sell the covers for different models and customers are expected to carefully choose the corresponding model. You've told my colleague your phone is the Samsung S10 note, while the product was chosen for the Samsung Galaxy S21 Plus. We can conclude you've selected the wrong model. You may also check on the following link that shows both devices are very different:
https://www.gsmarena.com/compare.php3?&idPhone1=9535&idPhone2=10625
Don't worry, this being your first order we perfectly understand such mistakes are easily made. We have sent you an email (ticket #25134834) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Always a pleasure to be at your service!
LightInTheBox Customer Service Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Debbie,
Thank you for writing such a nice comment. I have to say that you looked absolutely gorgeous. We have been selling these handmade dresses for quite some years indeed. Should you still need a dress for another occasion, we offer tailored sizing, which will guarantee the product will fit like a glove!
We would be happy serving you again!
LightInTheBox Customer Service Team