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LightInTheBoxReviews 13,726

4.2

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Romania
1 review
0 helpful votes
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Excelent
October 7, 2023

Este pentru a 9-a oară când fac cumpărături aici.
Încântată de fețele de pernă decorative achiziționate.
Produsele corespund descrierii de pe site.
Livrarea s-a încadrat în termen.
Cu siguranță voi mai reveni aici în special pentru decorațiunile interioare.
Deja am mai ochit ceva...
Nu înțeleg de ce nu pot atașa o fotografie cu produsele recent achiziționate?

Date of experience: March 1, 2022
Germany
1 review
0 helpful votes
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Just scam
March 1, 2022

The pictures of the clothes shown on their website have nothing in common with the trash they will deliver you. Neither the material nor the cut... oh except the color pattern. Such a waste of ressources!
Oh and the review I wrote about the products didn't appear on their site.

Date of experience: March 1, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Bloo, supervisor of customer service, Lightinthebox.

For your issue I have created ticket# 25354374, Would you please login you litb account and reply when you feel free?

Sincerely
Customer Service.

GB
1 review
23 helpful votes
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A bad experience.
March 1, 2022

I ordered cotton joggers tfor £37 that looked great on their website but received a very cheaply made polyester imitation. What a complete rip off. Disgraceful! UPDATE: I have now received a full refund an an apology, however this took up a great deal of my time.

Date of experience: March 1, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Bloo, supervisor of customer service, Lightinthebox.

For your issue I have created ticket# 25354395, Would you please login you litb account and reply when you feel free?

Sincerely
Customer Service.

Israel
1 review
0 helpful votes
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Nice
March 1, 2022

Customer service is quite fine, the products are also reasonable, the price is not too high. I highly recommend this site

Date of experience: March 1, 2022
Nevada
1 review
0 helpful votes
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Be aware
February 28, 2022

I ordered a dress from this site. I wasn't happy with the quality and design, so I asked for a return address, after many many emails, they let me know, that I can return it on my own to CHINA! I take it as a loss. This should not be allowed.
I will never order anything from this company or anything, which ships from China.
I learnt my lesson.

Date of experience: February 28, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Bloo, supervisor of customer service, Lightinthebox.

For your issue I have created ticket# 25347831, Would you please login you litb account and reply when you feel free?

Sincerely
Customer Service.

GB
1 review
0 helpful votes
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Bought some dungarees from here. Quality of the fabric was actually laughable it was so bad. The colour was totally different to what was ordered, the whole garment, fabric, colour, cut etc was just so different it was a scam. There is no way to post a genuine review on the website, the returns are only processed if you pay for shipping back to China. Absolute scam.

Date of experience: February 28, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Bloo, supervisor of customer service, Lightinthebox.

For your issue I have created ticket# 25347855, Would you please login you litb account and reply when you feel free?

Sincerely
Customer Service.

Idaho
1 review
0 helpful votes
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Rotten Company
February 27, 2022

I ordered 3 vests from this company. I measured my husband to make sure the sizing was weight. According to their measurements there should have been plenty of room to spare. After a long weight time they arrived and one zipper was broken and all three were so small they would maybe fit a 14 year old. Not the measurements they display. Tried to contact the company for a return but all you get from customer service is an e-mail telling you to either ship it back to China and pay the shipping cost which is more than I paid for them and wait 2-3 months for a refund or they will give you 2 rewards points or 10 percent of the purchase price back to keep them. Tried to respond to their e-mail but lightinthebox.com is an invalid address so can't get through that way. No customer service number available so stuck with no one to help. What a rip-off company. Just lost $120. Hope they choke on it. My advise to anyone planning to order from them is don't. Look somewhere else. Be smart.

Date of experience: February 27, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Bloo, supervisor of customer service, Lightinthebox.

For your issue I have created ticket# 25341676, Would you please login you litb account and reply when you feel free?

Sincerely
Customer Service.

Oregon
1 review
0 helpful votes
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Why am I asked to join a tech issue site for $49 a month just to track an order that didn't get put in my regular account and there's no way to trace it and it hasn't been delivered?

Date of experience: February 26, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Bloo, supervisor of customer service.

I learned that you are charged USD 49 per month for tech membership. We don't offer such service in our website. Would you provide more details about the issue?

Sincerely
Bloo

Canada
1 review
0 helpful votes
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NEED A REFUND
February 26, 2022

CANCELED AN ORDER WITHIN 20 MINUTES AND THEY DONT ALLOW YOU TO CANCEL. They create a ticket instead. I NEED MY ORDER CANCELLED AND A REFUND NOW. PLEASE CANCEL AND REFUND BEFORE YOU SHIP. I need a refund now. My order number is **************

Date of experience: February 26, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Bloo, supervisor of customer service.

I check your order with the number you provided and learned that the order was canceled on 27th Feb. However, I consider that you have not receive your refund.

Please wait in patience for 5- 7 days. Our financial department are arranging it.

You are welcome if you have any further inquiries.

Sincerely
Bloo
Customer Service.

Kentucky
1 review
0 helpful votes
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Make sure you check the size chart
February 26, 2022

Ordered the wrong size and they made it righ! Just make sure you order the correct size. Returns can be very expensive.

Date of experience: February 26, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Bloo, supervisor of customer service, Lightinthebox.

For your issue I have created ticket# 25341734, Would you please login you litb account and reply when you feel free?

Sincerely
Customer Service.

Florida
4 reviews
4 helpful votes
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Don't trust them
February 25, 2022

I got a package and the did not go by their policy, they lied and said that they will give you a refund and don't want to

Date of experience: February 25, 2022
Wyoming
1 review
0 helpful votes
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Returns and refunds...
February 24, 2022

I have tried and tried ti return a dress to no avail. I should know better. Nobody even responds.
A scam perhaps?

Date of experience: February 24, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer service.

This is Bloo, supervisor of customer service.

Would you please provide your order number and email address? I will help you and offer you further support and assistance.

Sincerely
Bloo
Customer Service.

California
1 review
0 helpful votes
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The communication with this company in regards to returns is ridiculous. The manger taking care of my order complaint does not even know or have the means to see how the items I purchased was paid for. Very unprofessional business. Unusual request for returns. Not happy or satisfied.

Date of experience: February 24, 2022
Florida
1 review
0 helpful votes
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Bad Compant
February 23, 2022

Order dress for wedding 2 months ago have not recd it, no phone# to contact seller
DONT ORDER ANYTHING FROM THIS DELLER

Date of experience: February 23, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Bloo, supervisor of customer service.

I noticed that you are still waiting for your parcel. Would you please provide me your order number and email address? I will check your parcel status and make a full report to you thereafter with explanations and options included.

Waiting for your kind response.

Sincerely
Bloo
Customer Service.

AE
1 review
0 helpful votes
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My first order didnt got delivered and was lost in transit, then started the horror story of refund and claims which is so lengthy for even small value shipments of 4 USD... and amount is still not refunded after 2 months... Dont buy from these sites who operate from china better with Amazon and local sites

Date of experience: February 22, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Bloo, supervisor of customer service, Lightinthebox.

For your issue I have created ticket# 25317149, Would you please login you litb account and reply when you feel free?

Sincerely
Customer Service.

Sweden
1 review
0 helpful votes
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Quality better than expected
February 22, 2022

Really nice quality. Super comfortable. Very shiny/glittery.

If you had the same shoes without the stones/glitter I would've bought one more couple of these, but in black. I hope it will come soon

Date of experience: February 22, 2022
GB
2 reviews
2 helpful votes
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Items Misdescribed and Poor Quality
February 22, 2022

I purchased a blouse which was described as XL, which it is not, also as pure cotton and it is a man made nylon type fabric. The manufacture is poor quality there is no overlooking the fabric on the seems.

It is impossible to contact the company and they expect you to pay for the return and will not refund the delivery either. Will never purchase any item from them again.

Date of experience: February 22, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Bloo, supervisor of customer service, Lightinthebox.

For your issue I have created ticket# 25317040, Would you please login you litb account and reply when you feel free?

Sincerely
Customer Service.

Italy
1 review
1 helpful vote
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Vestito da sposa
February 22, 2022

Ottimo rapporto qualità prezzo, misure perfette come da guida. Consigliato per chi non vuole rinunciare al vestito senza spendere tanti soldi. Tempi di consegna rispettati

Date of experience: February 22, 2022
Italy
1 review
0 helpful votes
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A total delusion.
February 22, 2022

Bought a red gothic steampunk coat for 100 € and bust size was 8 cm less than the measure they wrote on their website, making the M size 2 cm lower than the S size... Ruining my plans for a costume party. Absolutely a bad experience.

Date of experience: February 22, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Bloo, supervisor of customer service, Lightinthebox.

For your issue I have created ticket# 25317075, Would you please login you litb account and reply when you feel free?

Sincerely
Customer Service.

France
1 review
0 helpful votes
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Bravo
February 22, 2022

Très satisfaite, qualité tissu, finitions: parfaites, excellent travail, plaisir à porter, élégant, prochains achats sans hésitation (je n'arrive pas à afficher les photos)

Date of experience: February 22, 2022