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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
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Très bon service mais frais d'envoi est très chers
I happy, good quality, Item is as described, gladly again
Not a safe place to shop! They are one of those sites that has a lot to offer, but it's of really poor quality. From personal experience they sent the wrong sized item & then would not exchange it. After weeks of emails & photos of the item the only resolution they offered was A small percentage of rewards to go towards another purchase. I highly suggest you shop elsewhere.
Do not purchase from this company!
Ordered MIL wedding gown, custom.
Wrong fitting and agreed by Customer Service as wrong. No refund! They say its in Customs. For over 6 months. No response from company. Email sent again today. SCAM
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 25461825, Would you please login you litb account and reply when you feel free?
Sincerely
Customer Service.
I was going to order solar lights from this website, but I've never seen such poor, unsatisfied reviews. I feel bad for all the customers who gave this company a chance. Sadly most of the decent reviews are about refunds and returns. I think I'll pass.
Hi, thank you for your reviews.
Yes, we still have a large space to improve our product quality and service level.
I believe you also saw some positive reviews, why don't you trust them?
Sincerely
Bloo
Customer Service.
Horrible service still haven't received my package or refund or heard nothing from them been 2 months now..
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 25447808, Would you please login you litb account and reply when you feel free?
Sincerely
Customer Service.
I never got what I ordered or a message from anyone telling me where my order is. I spent 75.00 and I don't have my order
Hi,
Thank you for your review, may I ask for your email address because I tried to search your order with tracking number and have no result.
I also input it in a logistics site but unfortunately, no result neither.
Waiting for your kind response.
Sincerely
Bloo
Customer Service.
Sizes are not even close to accurate. Buy 2 sizes up. Returns are impossible. "Must be returned to China" with a LONG wait for credit (when item was clearly shipped out of New York).
Dear customer
This is Bloo, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.
Please understand that our suppliers are from different areas so that their size are different, therefore, we provide a Size Guide in our product page which provide measurement and a clear size table. I hope it will help you. I prepared a sample picture for your reference:
https://www.lightinthebox.com/download/424f16f2-1f9c-43bb-a0a4-f02f505649f1
In order to protect your info and solve your problem. Would you please provide your e-mail address and order number so I could offer proper solution for you?
Waiting for your kind response.
Sincerely
Customer Service
Needed to return a dress that looked nothing like what I ordered. Gave me three options. Keep and they would give me a 20% reward. Keep and they would refund 10%. Last, return to China which would cost more than dress since they had closed their distribution center in US. Rip off.
Dear customer
This is Bloo, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.
Please understand that our products are checked before shipment，therefore, we are fully responsible for the items which are not as advertised.
In order to protect your info and solve your problem. Would you please provide your e-mail address and order number so I could offer proper solution for you?
Waiting for your kind response.
Sincerely
Bloo
Customer Service
Ho acquistato 3 articoli e sono rimasta soddisfatta soltanto su 1. I sandali sono carini ma troppo grandi. Il vestito è risultato molto scarso. Niente a che vedere con la foto: certo il prezzo molto basso non lasciava intendere che fosse di alta qualità ma ho voluto provare. Il tankini è carino e di taglia corretta. Devo dire che in precedenza avevo acquistato un abito su misura e a parte un malinteso sul colore la stoffa e la fattura sono molto curati.
El producto recibido dentro del plazo establecido, igual que en la imagen de la publicidad, ligeros y cómodos al caminar, en lo personal estoy muy satisfecho de la compra.
The sizing is not based on US standards. The colored buttons bleed onto the fabric around the button hole. I was offered 10% refund. To return it will be very expensive. It has to go to China! Don't bother with anything this company sells!
Dear customer
This is Bloo, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.
Please understand that our suppliers are from different areas so that their size are different, therefore, we provide a Size Guide in our product page which provide measurement and a clear size table. I hope it will help you. I prepared a sample picture for your reference:
https://www.lightinthebox.com/download/424f16f2-1f9c-43bb-a0a4-f02f505649f1
In order to protect your info and solve your problem. Would you please provide your e-mail address and order number so I could offer proper solution for you?
Waiting for your kind response.
Sincerely
Customer Service
I am so disappointed with every item I ordered. Please people don't buy things from this site, it is at your own risk if you do. The quality of every item I bought including trainer is the lowest of quality. What you see is not what you will get. This is so heartbreaking as I ordered five items and not even one is useable. Their size guide also is wrong, you end up with over size clothes. So painful for the amount of money spend.
Stay away please please please.
Dear customer
This is Bloo, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.
Please understand that our products are quality-checked before shipment，therefore, we are fully responsible for the items which are in confirmed quality issue.
In order to protect your info and solve your problem. Would you please provide your e-mail address and order number so I could offer proper solution for you?
Waiting for your kind response.
Sincerely
Bloo
Customer Service
Schönes Teil, hat nicht jeder, mal etwas besonderes. Empfehle ich auf jeden fall weiter. Auch das Preis Leistungs Verhältnis stimmt. Werde auf jeden Fall wieder bei LightInThe Box bestellen, wenn ich was schönes sehe, habe auch an Freunde und Bekannte weiter empfohlen.
I ordered 2 Harry Potter robes and a unicorn princess dress as costumes for my grandchildren. The items were a much higher quality than I expected and came in a reasonable amount of time.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 25461736, Would you please login you litb account and reply when you feel free?
Sincerely
Customer Service.