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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
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Don't trust them.
D
On't give you back all your money on return. Wrong colors 2 items
Return system awful.
Just want to alert people to 2 things. The goods come from China so it will take at least 2 weeks to get to you. You know the saying... you get what you pay for... well just sayin it's totally true in this case.
Dear customer,
This is Bloo, supervisor of customer service.
Thank you for leaving a review about us. If you need any further assistance or help from us, please provide me your order number. I will help you.
Sincerely
Bloo
Customer Service
Ordered goods, paid and received invoice and receipt. All seems fine until I received 1 of 3 items - contacted customer service but non existent and received a standard delaying tactical response. Chased them down for 2 months all to no avail. Latest is coming are asking what I mean by stating I received 1 item out of 3 ordered and paid for. Not quite sure what they don't understand but not helped nor refunded - crooks and a coo Isley fraudulent company - keep away!
Dear customer
This is Bloo, supervisor of customer service. I noticed that you are not satisfied because you need to return the item because it does not meet your expectation.
Would you please provide me your order number and email? I will help you.
Sincerely
Customer Service.
Qualité honnête, rien à signaler, conforme à l'annonce.
The shoes are very comfortable and nice looking! The delivery came on time and without any delays! I also liked their shipment tracking options!
I ordered a special occasion dress that was a shown in a beautiful eggplant color. I didn't have it custom made ordered a regular size. When it came it was the CHEAPEST material ever, it was a red not eggplant. I tried to return they said NOPE that I needed to prove it was the wrong color, and besides they stated it was custom made. When I replied I didn't like the color, and it was a regular size, they reply was no matter what the size they are all customs made, to read on the site! I am stuck with a $200.00 ugly red dress that no one would wear, made to a costume party! STAY AWAY FROM THIS COMPANY!
Dear customer
This is Bloo, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.
Please understand that our products are checked before shipment，therefore, we are fully responsible for the items which are not as advertised.
In order to protect your info and solve your problem. Would you please provide your e-mail address and order number so I could offer proper solution for you?
Waiting for your kind response.
Sincerely
Bloo
Customer Service
Meine Zufriedenheit hält sich in Grenzen, da ich bei meiner vorletzten Bestellung, in der ich mir auch einen Anzug gekauft hatte, enttäuscht wurde. Obwohl ich keine Schuld an meiner Bestellung habe, schlage ich mich noch mit der vollen Gutschrift für dieses nicht zu verwendende Produkt herum. Ich hoffe auf Einsicht des Betreibers und volle Gutschrift der Ware. Eine Rücksendung auf eigene Rechnung lehne ich ab!
Alles in allem bin ich aber mit dem global agierenden Onlinehändler recht zufrieden!
A. Büttig
ממש מעצבן אין החזר כספי והמידות לא מתאימות קונים והכל נזרק לפח אי אפשר ככה זה לא נכון כלום המידות לא קשורות
לקוח יקר,
זהו Bloo, המפקח על שירות הלקוחות, Lightinthebox.
לבעיה שלך יצרתי כרטיס מס' 25461635, האם תוכל בבקשה להתחבר לחשבון ה-litb שלך ולהשיב כשתרגיש חופשי?
בכנות
שירות לקוחות.
Very nice goods, magnificent colors, good workmanship. Would order again anytime.
Ordered a blue jacket, received a product that was two sizes too small, material was color faded in some spots. Requested refund but was informed I would have to refund to China, which expense was more than the jackets value. Paypal complaint is pending.
Dear customer
This is Bloo, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.
Please understand that our suppliers are from different areas so that their size are different, therefore, we provide a Size Guide in our product page which provide measurement and a clear size table. I hope it will help you. I prepared a sample picture for your reference:
https://www.lightinthebox.com/download/424f16f2-1f9c-43bb-a0a4-f02f505649f1
In order to protect your info and solve your problem. Would you please provide your e-mail address and order number so I could offer proper solution for you?
Waiting for your kind response.
Sincerely
Customer Service
Fast delivery, accurate item description and great quality
I am really upset because in the website I bought a custom, this is for an special event and they said around 5 day to send, I pay and in the tracking from DHL, the message is I am going to receive thin until Aprtil 4th! I need the item for April 1st! Now I must to buy another one in other place, maybe Amazon.
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 25461707, Would you please login you litb account and reply when you feel free?
Sincerely
Customer Service.
This coat is is warm and beautiful, made from quality material. I received it quickly and am very pleased with this purchase.
I am normally ordering from this site and my selection is based onthe price and more important the otjer buyers
Bin zufrieden würde ich wieder kaufen
Kann ich empfehlen
Danke
J'adore cette application, ont trouve de tout a des prix très abordables, vue la situation actuelle la hausse des prix, je suis très content de vous avoir trouvé. Merci à l'équipe.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 25469391, Would you please login you litb account and reply when you feel free?
Sincerely
Customer Service.