LightInTheBoxReviews 13,694

I purchased a 2X dress and it is more like about a size 14. I could not believe how wrongly midsized this was. And not possibility of return? What kind of an online store works this way? I have sold online for years and treat my customers with the utmost respect and customer service.

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I purchased a dress a larger size than i would buy at the store based on there chart. When I received the dress it is the size of a child that maybe 8 years old. I'm only 4'11' tall and average at 100lbs. So I did a return slip and they said it has to be sent to china because of the pandemic they were forced to close there where houses in the U.S. So to receive a refund on the $40 dress it will cost my $60 to return to china with tracking and using there carrier. There customer service rep was horrible and sent a letter saying basically keep it and they will give me a 10% refund on my card. What a scam! Buyer beware of the return policy and what it will cost if you have to return anything.

Changing from one star to three stars since they refunded me after reading my review here.

Be aware:
The product I received did not match the picture at all on the website.
They were initially not willing to give the full refund and no more answer from customer (email), no number to call. After reading my review here, they refunded me.

I believe it is a scam company. Quality of product is very poor. Contacted them and they said cost of return to high and I was advised to keep the product. What for? I can't use it. I will never ever buy from them again.

Complete and utter garbage. Don't waste your money. If you want to return you have to pay shipping to China which is usually far more than the garbage is worth. VERY disappointed.

I ordered a dress for my daughter's ice competition. They failed to tell me it was out of stock. I ordered the dress March 6th. Processing is supposed to take only 5-7 days at the most. I waited over two weeks and kept messaging them and of course it's an automated message. Customer service is absolutely horrific. My daughter is going to be traumatized when she finds out she doesn't have a dress for this competition season. If I knew they were out of stock I would have ordered from a different company. They never once said they were out of stock and I messaged them back and fourth over 10 times. I'm pretty upset. Please for the elove of God, never, EVER, EVER order from this POS company. Don't make the same mistake I did. Now we have to scramble in hopes to find a dress for my daughter in less than a month.

Poor quality expensive products, terrible return policy. You have to pay expensive international shipping to return items to China or they will only give you 10% refund or 20% coupon to use for buying other things which is nothing for the high price they charge for the products. I will never buy from them again. When they first started the pricing was good and quality of products were much better. Now you pay high price for bad products.

Do not buy from this company. I ordered a dress for a wedding. The dress got to my house one day before the wedding. No time for cleaning or steaming. The shoulders were droopy. It was a teal green instead of a wheatgrass green. I would have looked like a clown in that color. The tags are still on the dress. I ordered a standard size 8. When asked if I could return for a refund, they said it was a "tailored" dress and they could not accept it back. Since when is a size 8 tailored?
There is no one person to speak with - all communication is done through chat and email. Very frustrating.