Overview
LightInTheBox has a rating of 4 stars from 13,652 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
Good goods, fast delivery.
Tracking service.
Quality.
Highly recommend
Reliability of course above all and at a good price
My order was handled promptly and professionally. I received my parcel intact. Thanks to LightinThebox. Awaiting your latest designs.
I will not be doing business with you again because of the quality of your products and false advertisement
It was delivered on time. Thank you for checking in with me and I appreciate your concern and support.
Im very satisfied with the service and the update of my ordered parcel. Will soon order other things also.
Really good service and experience so far
Expecting similar support in future as well
Keep up the good work
I am very satisfied about the way this online shopping center works. Good quality. Fast delivery. Pretty good prices.
It arrived in excellent condition. It looked exactly like the picture. I am very pleased and will order again.
Very good item, works perfectly! My child love it, protects from falls and fit perfectly in ipad mini 4.
After I have a bad review the company contacted me n sent me a full refund happy with their attention to this issue
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102274974 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
For sample on the lite i they send me UK conation i have to purchase on Amazon the convertible.
It should purchase a item to used on north AMERICA IT SHOULD BE North AMARICA connection.
I purchase a manual blood pressure monitor that is not work al of fully intelligent arm style electronic.
The rest is ok
But deffinible i will purchase the lest is possible
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101997959 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
All positive reviews are lies. This company is crap. Do not trust them! Just to write this review I had to "log in" aka getting more news of their crap.
THIS COMPANY IS A FRAUD!
Dear Yvonne,
This is Chloe, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 26843856 for your issue. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Chloe
Customer Service Lightinthebox
I ordered a couple of items on the 9th of November they said it would take 10-20 business days to arrive its now November 28th and i have yet to get anything NEVER AGAIN WILL I WASTE MONEY ON THIS SITE! Horrible customer service horrible tracking service just plan horrible site don't shop on litb
Dear Ann,
Thank you for shopping with us and telling us about your experience. Please submit a Customer Service ticket about your concerns and you will be able to check the progress of your request by accessing My Tickets on our website. Here is the way how you can contact them: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html, and our customer service team will help you there.
The summer dresses was beautiful. Just my sizes 3xl i am a choppe wome so i didn't know if i could use them. It was amazing. The jeans i need too loose a few pound ha ha.but i like them
First order ever, one shirt said Xl but fit like large other shirt said 3xl 2 sizes larger than ordered
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 29145875 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service
Customer service resolved the issue I had with my last order. I would order from this site again. They have such cute clothes.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101592305 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I have provided you guys with the tracking number for my package and I have not seen anything about a refund being posted
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101447770 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Nothing at all like the photos of their product. Badly made and poor quality fabric plus the print on the top is blurry.
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Slava,
Customer Service
Getting a refund for the junk this site sells is a nightmare. Buyers beware of this company. I've gotten nowhere with these people.
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27278697 for your issue. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Chloe
Customer Service Lightinthebox
Stay away. If you need an exchange, forget it. They make it so difficult you give up.! Will NEVER Use this company again.
Dear Customer,
This is Samira, supervisor of customer service, Lightinthebox.
I sincerely apologize for what happened and all the inconveniences caused. No worries, we'll take care of this issue and provide you with 100% satisfaction service.I have created ticket # 28216409 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Samira
lightinthebox.com Customer Service
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28063177 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox