Overview
LightInTheBox has a rating of 4 stars from 13,652 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
Its the easier way to shop espeacially due to busy schdule and that u have no time to shop around. Its has alot of variety n mostly the material is fitting to my size and good quality.
I order a dress for my daughters wedding. When I order the product it said 4-7 business days, I received the dress 3-4 weeks later. I kept tracking my order with the tracking number I was provided and it kept saying tracking number not available. Once the dress came in, I couldnt even pulled it over my shoulders nor could it go over my knees the oppposite way. I order this dress in the size that I always wear. I tried to exchange the dress for a bigger size and I was told custom made measurements doesnt allowed you to return or exchange. This dress wasnt custom made with my measurements, it was a simple choose your size dress. After I complain through email I was told to measure the dress myself and send photos of me doing so. I'm not a seamstress, I do not sew, so what was the reason for this idk. The dress cost me $178 and I cant return or exchange it. The way it feels and the stitching seems to me like the person that made the dress messed up on the sewing. I will never ever order anything from this site again. I'm warning people to not run when you see this ad or website. This by far has been the worst experience ever in my life with shopping online.
So far I have eventually received all items I have ordered, but a couple I had issues with that didn't show up when they were supposed to!
Company did call me directly about one order and asked if I had received it? Which I hadn't and they shipped the order again and I finally got it. Another order I checked the tracking number and I got a message from the Post Office that the shipping label was counterfeit and the order I was getting was seized by the Post Office and I wouldn't get the item.
I attempted to contact Light in the box about this issue and I couldn't get through to anyone from the company and left me to wonder if I ever get my order or not? Eventually the item I ordered did show up though!
Only issue I have with this company is there's no easy way to reach out and talk to anyone from this company. You have to take it on faith your items you ordered will eventually show up! Maybe the company will call you and check to see if you received the order eventually as well? Like I said, so far I have got all the orders I have bought eventually! The company seems to be honest at least, they just need to work on their customer service issues where customers can actually reach them when there's a problem! Other than that, I have no complaints!
Items I have bought have showed up eventually, some sooner than others! Good points for Light in the box contacting me directly to see if I had received one of my items? Which I hadn't, so they shipped the order to me again and I finally got the item.
Bad issue is there does not seem to be any way to contact this company yourself? If you haven't received an item their system won't allow you to talk to anyone about any issues you may have? For example one item I checked with the tracking number came up with a message from the Post Office stating the shipping label was counterfeit and my order was seized by the Post Office and I wouldn't receive the item. Tried to contact Light in the box about this issue and couldn't get thru to anyone from this company. But I still did get the item eventually! If this company had an easy way to contact them, I would gladly recommend this company. But with no way to contact them if you have a problem? I have to say use this company at your own risk and hope for the best! It can make you very nervous if you're going to get a order you paid for or not, when you find a problem and you're order hasn't showed up and you can't ask this company what's going on? Especially when the tracking number comes up saying the shipping label was counterfeit! Whether it was or not, I have no idea? But light in the box did ship the order again and I did finally receive it!
Company seems to least be honest and tries to get orders to customers. They just need to have a way for customers to easily contact the company when problems arise!
I've been waiting on my order to be shipped payment was confirmed but order is still in processing even after 4 days hoping I get my order soon.
Very pleased with both items received. A pair of Shoes and a jacket. Cannot wait for the jacket to return from having the sleeves shortened.
Where elsewhere I was struggling to find what I was interested in here there is a huge choice for the whole family top at most ok
Great quality clothes at a steal. Just remember that Asian sizing is quite a bit smaller than US or Canadian sizing so always check the measurements.
THIS COMPANY IS NOT WORTH YOUR TIME! I ORDERED FROM THEN ON 1-1-16, MY ORDER DIDNT EVEN LEAVE THEM YET! I GOT 3 EMAILS SAYING IT WAS SENT OUT THE 2ND. I GET AHOLD OF THEM YESTERDAY, THEY FINALLY GIVE ME A TRACKING NUMBER. I TRACK IT... LMAO! ITS STILL THERE! IVE ASKED FOR MORE EXPLANATION, THEY SAY ITS "PEAK SEASON". WTF! THEY OFFER ME 10% OF MY ORDER OFF MY NEXT ORDER! WTF! This is a joke!
Would recommend it to more people. They make sure to track your parcel. But they should just add a request for refund tab on their site.
A place to order from when no one else seems to have what you're looking for! And in stock! Shipping was faster than what we expected.
The best flash sale online! A great place for low cost fashion. I didn't have to wait two months to receive my order. I am addicted.
Bought a jacket from light in the box over a month ago, still haven't received it and can't get in touch with customer service, never again
Dear Customer
We are sorry about this experience. Please note we could not receive any payment for order #21021198. A supervisor will help you sort it out at this ticket: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=14665101
Thank you
Order arrived in a timely manner!
The dress is a bit small. But if I had ordered the next up it probably would be too big.
For special things that you can not buy in shops or store for very good price. But you need patience because it' overseas by air delivery.
This company sent me the wrong item and still will not refund. Expects me to pay for return shipping to China. It's been a month. Miserable.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
I have ordered over a dozen times and every one of them was pleasant without any hassle at all -- selection, shipping, and quality are all superb
Worst ever internet company to deal with, problem still not resolved and never will be. They sent sing the wrong courier and the order was incomplete
Dear Customer,
We sincerely apologize for the inconvenience.
The supervisor of customer service created one ticket for you. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=15765766
Sincerely,
LightInTheBox Customer Service
I have bought many items from LightIn TheBox and I have never had a bad experience. The only thing to be careful of when ordering is size, I usually order a couple of sizes larger and this works.
Took too long to ship. The jacket is nice, but, the dresses were not as described. I got reemburst for one of them.
Hi, I baught this bag http://m.lightinthebox.com/sv/nya-man-kvinnor-vintage-handvaska-hanger-kohud-bussiness-laptop-portfolj-vaska_p*******.html
It turned out to be fake lether. I got skraches on the bag after three days of use. Totally worthless! Payed around 800 Swedish kronor inclusive the delivery. And the bag looks so cheap and plastic. What a shame!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kendra,
Thank you for leaving a comment.
I am sorry to read the dress was too small and for the very unpleasant shopping experience. I will try my best to help you resolve this.
The sizing of our clothing might run small when compared to your habitual North American size. To avoid sizing problems, all the products are indicated on the website with their exact measurements in both inches and centimetres. This dress is a made-to-order product, despite having chosen 1 of the available sizes it wasn't in stock. This also explains the large gap of 11 days, between the date of payment and the date when the parcel left the warehouse. To be able to accept the dress back, photos showing the wrong measurements with measuring tape or stitching problems would have allowed us to make a case. You will also find we advertised the dress an additional tailoring time on the website, directly under the 'add-to-cart' button.
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This can be verified in your order details, or from the link below:
https://www.lightinthebox.com/en/p/sheath-column-jewel-neck-floor-length-chiffon-lace-mother-of-the-bride-dress-with-appliques-lace-by-lan-ting-express_p7604666.html
Tailoring & Handling Time: 7-10 business days
Shipping Time: EconomyExpress 5-9 business days
For reference, I will also copy the tracking link of your parcel below:
https://t.17track.net/en#nums=9405528206335450009859&fc=21051
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We have sent you an email (ticket #24371631) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team