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LightInTheBoxReviews 13,697

4.0

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Italy
1 review
0 helpful votes
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All perfect
August 1, 2024

We have received the goods in advance.
All was perfect and pretty. Sizes are perfect.

Date of experience: August 1, 2024
Seychelles
1 review
0 helpful votes
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Let down by shoddy goods
August 1, 2024
Updated review

Camera did not work delivery takes for ever, ok yes they took care of the not working item but when you read that it was cleared by quality control.
Why can't you use delivery like Shean where I can order and collect in 7 days LIB have not even shipped in 7 days.
Apart from that all good.

LightInTheBox attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 1, 2024
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 103007301 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox


Slow delivery
June 24, 2024
Previous review

You have a good product but your competitors have better delivery speed

Date of experience: June 24, 2024

Such a long wait
April 23, 2024
Previous review

Waited forever for delivery forever when arrived all OK the watch I got stopped working after 2 days.
No I have not complained as it would probably take so long.
Did say was willing to pay more for courier delivery they said not possible and automated reply are so rude will be using shein in future

Date of experience: April 23, 2024
Czechia
1 review
0 helpful votes
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Nakupování je zábava
August 1, 2024

Nákup na Lightln The Box je příjemný relax a ceny jsou dobrou zprávou pro nakupující.

Date of experience: August 1, 2024
Spain
1 review
0 helpful votes
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Poor Packaging for Spain
August 1, 2024

Often the packaging is not adequate to contend with the Spanish postal service or couriers.
Occasionally items arrive chipped, bent or cosmetically damaged.
It's just not worth complaining as any replacement will arrive in the same condition.

Date of experience: August 1, 2024
Zimbabwe
1 review
0 helpful votes
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Purchase of jersey
July 30, 2024

I was impressed by the accuracy of your delivery time. I received my parcel right on time at a very low postage fee.

Date of experience: July 30, 2024
Spain
1 review
0 helpful votes
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Light in the Box
July 28, 2024

I found Light in the Box, very easy to deal with, kept me informed at all times during the purchases and delivery.

Date of experience: July 28, 2024
Israel
1 review
0 helpful votes
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Satisfaction
July 25, 2024

I am very happy with the purchase of the products I ordered. Good quality and very affordable and beautiful products

Date of experience: July 25, 2024
LightInTheBox F. LightInTheBox Rep
over a year old

Hello Ahuva,

Thank you for your feedback! We’re delighted to hear that you’re happy with the quality, affordability, and beauty of the products you received. Your satisfaction is very important to us.

We noticed that your review rating of 1 star doesn’t quite align with the positive comments you’ve shared. If you could update your rating to better reflect your experience, it would be greatly appreciated and help others who are looking for honest reviews.

If there’s anything else we can assist you with or if you have any further feedback, please don’t hesitate to reach out.

Best regards,
Megha
Customer Service Lightinthebox

Singapore
2 reviews
0 helpful votes
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Satisfied.
July 25, 2024

Items arrived in good condition and well packed. Very satisfied.

Date of experience: July 25, 2024
NL
1 review
0 helpful votes
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Delivered according to plan
July 25, 2024

Nice product i am happy with it. Colours are like the picture when i select it. It fit like a second skin.

Date of experience: July 25, 2024
NL
1 review
0 helpful votes
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Leuk cadeau
July 25, 2024

Zeemeerminnenstaart voor kleindochter haar verjaardag. Moest meteen aan en het zwembad in. Fijn dat er ook een bikini bij zit en paste prima

Date of experience: July 25, 2024
Argentina
1 review
0 helpful votes
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Un vicio la pagina. No poded parar de comprar no se si son buenos los precios pero la mercaderia que ofrecen son originales

Date of experience: July 23, 2024
Mexico
1 review
0 helpful votes
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Satisfecha
July 19, 2024

Satisfecha con mi compra, el vestido me quedo muy bien el color todo muy bien

Date of experience: July 19, 2024
NL
1 review
0 helpful votes
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Quality is disappointing.
July 19, 2024

The delivery is fine. Received on time. But the pads are not as good as the original Compex pads. I tried them out right away. After I made the skin on which I was going to stick the pads grease-free, I put the pads on the skin. It was immediately clear that the pads are not good. It felt like needles were being pricked. Moments later, they also came loose.

Date of experience: July 19, 2024
LightInTheBox F. LightInTheBox Rep
over a year old

Dear Henny,

This is Megha, supervisor of customer service, Lightinthebox.

We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.

In order to solve your problem, would you please provide the correct order number, so that we can target to arrange a solution as soon as possible?

The Order number provided by you 80333521, does not contain any Compex pads.

Sincerely
Megha
Customer Service

Canada
1 review
0 helpful votes
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Très bon service
July 17, 2024

La plupart du temps marchandise de très bonne qualité le temps d'attente n'est pas trop long.

Date of experience: July 17, 2024
Spain
1 review
0 helpful votes
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Total rip-off - avoid like the plague!
July 17, 2024

The shirt that I received (for a wedding) was a different uglier colour and the material was cheap and thick (see attached product that I received) - nothing like the photo and description of the advert (see attached pic). Even the company's returns policy is fake. On requesting a return I was offered 30% of the 30 euros that I have wasted on this inferior product. After many weeks I am still fighting for a full 100% refund. I had to buy a shirt from another company for the wedding as I cannot trust this company. LightinTheBox is a total rip off and a nightmare to deal with. Avoid like the plague!

Date of experience: July 17, 2024
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102973539 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Canada
1 review
0 helpful votes
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Ils sont vraiment fiables, comparativement à bien d'autres compagnies qui vendent sur internet. Ils sont sûr et on peut suivre à chaque jour si l'on veut l'envoie de notre colis. Je vous recommande fortement à tous de faire affaire avec cette compagnie.
La seule chose que je déplore c'est que j'aimerais vraiment recevoir leur courriel comme celui-ci d'ailleurs en français car je suis obligé d'utiliser un traducteur pour suivre ce qu'il m'envoie! Et il n'existe pas de numéro de téléphone pour les rejoindre, cela c'est bien dommage!
They are really reliable, compared to many other companies that sell on the Internet. They are safe and we can track every day if we want our package to be sent. I strongly recommend that you all do business with this company.
The only thing I regret is that I would really like to receive their email like this one in French because I have to use a translator to follow what they send me! And there is no telephone number to reach them, this via the Internet, which is a shame!

Date of experience: July 16, 2024
Minnesota
1 review
0 helpful votes
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Wanted to exchange!
July 16, 2024

Had a hard time finding how to exchange a women's top I ordered for the 4th of July.

Date of experience: July 16, 2024
Oklahoma
1 review
0 helpful votes
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Beautiful dress
July 16, 2024

The dress arrived before scheduled time. Beautiful dress made with good quality fabric. I'm so pleased with this purchase. I'm 5.6 weight 124 lbs. Usually wear a size 4 but ordered a size 6. So glad I did. The bodice doesn't stretch, the skirt does. İ recommend this dress and shipper

Date of experience: July 16, 2024
Pennsylvania
1 review
0 helpful votes
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The products are absolutely 💯 great quality. Love the color, style and most than everything costumer service experience was great, although the swim trunk is much shorter than expected.

Date of experience: July 16, 2024
Hungary
1 review
0 helpful votes
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Sajnos teljesen eltér a ruha alakja, anyaga a megadott leírás és a képek alapján. Szeretném, ha a közeljövőben olyan képeket raknának fel, és leírást az áruról, ami a valóságnak megfelel!
Köszönöm

Unfortunately, the shape of the dress is completely different, based on the description and the pictures. In the near future, I would like to see pictures and a description of the goods that correspond to reality!
Thank you

LightInTheBox attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 16, 2024
LightInTheBox F. LightInTheBox Rep
over a year old

Tisztelt Ügyfelünk,

Ő Megha, a Lightinthebox ügyfélszolgálatának felügyelője.

Nagyon sajnálom az okozott kellemetlenséget. Most gyorsan személyre szabott segítséget kap.

Létrehoztam a 102970968 számú jegyet az Ön problémájára. A jegyüzenetet a LITB fiókkal kapcsolatos e-mail címére küldjük. Kérjük, tekintse át, várjuk válaszát.

Örülök, hogy segíthetek!

Tisztelettel,
Megha
Ügyfélszolgálat Lightinthebox