On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
We have received the goods in advance.
All was perfect and pretty. Sizes are perfect.
Camera did not work delivery takes for ever, ok yes they took care of the not working item but when you read that it was cleared by quality control.
Why can't you use delivery like Shean where I can order and collect in 7 days LIB have not even shipped in 7 days.
Apart from that all good.
You have a good product but your competitors have better delivery speed
Waited forever for delivery forever when arrived all OK the watch I got stopped working after 2 days.
No I have not complained as it would probably take so long.
Did say was willing to pay more for courier delivery they said not possible and automated reply are so rude will be using shein in future
Nákup na Lightln The Box je příjemný relax a ceny jsou dobrou zprávou pro nakupující.
Often the packaging is not adequate to contend with the Spanish postal service or couriers.
Occasionally items arrive chipped, bent or cosmetically damaged.
It's just not worth complaining as any replacement will arrive in the same condition.
I was impressed by the accuracy of your delivery time. I received my parcel right on time at a very low postage fee.
I found Light in the Box, very easy to deal with, kept me informed at all times during the purchases and delivery.
I am very happy with the purchase of the products I ordered. Good quality and very affordable and beautiful products
Hello Ahuva,
Thank you for your feedback! We’re delighted to hear that you’re happy with the quality, affordability, and beauty of the products you received. Your satisfaction is very important to us.
We noticed that your review rating of 1 star doesn’t quite align with the positive comments you’ve shared. If you could update your rating to better reflect your experience, it would be greatly appreciated and help others who are looking for honest reviews.
If there’s anything else we can assist you with or if you have any further feedback, please don’t hesitate to reach out.
Best regards,
Megha
Customer Service Lightinthebox
Items arrived in good condition and well packed. Very satisfied.
Nice product i am happy with it. Colours are like the picture when i select it. It fit like a second skin.
Zeemeerminnenstaart voor kleindochter haar verjaardag. Moest meteen aan en het zwembad in. Fijn dat er ook een bikini bij zit en paste prima
Un vicio la pagina. No poded parar de comprar no se si son buenos los precios pero la mercaderia que ofrecen son originales
Satisfecha con mi compra, el vestido me quedo muy bien el color todo muy bien
The delivery is fine. Received on time. But the pads are not as good as the original Compex pads. I tried them out right away. After I made the skin on which I was going to stick the pads grease-free, I put the pads on the skin. It was immediately clear that the pads are not good. It felt like needles were being pricked. Moments later, they also came loose.
Dear Henny,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide the correct order number, so that we can target to arrange a solution as soon as possible?
The Order number provided by you 80333521, does not contain any Compex pads.
Sincerely
Megha
Customer Service
La plupart du temps marchandise de très bonne qualité le temps d'attente n'est pas trop long.
The shirt that I received (for a wedding) was a different uglier colour and the material was cheap and thick (see attached product that I received) - nothing like the photo and description of the advert (see attached pic). Even the company's returns policy is fake. On requesting a return I was offered 30% of the 30 euros that I have wasted on this inferior product. After many weeks I am still fighting for a full 100% refund. I had to buy a shirt from another company for the wedding as I cannot trust this company. LightinTheBox is a total rip off and a nightmare to deal with. Avoid like the plague!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102973539 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Ils sont vraiment fiables, comparativement à bien d'autres compagnies qui vendent sur internet. Ils sont sûr et on peut suivre à chaque jour si l'on veut l'envoie de notre colis. Je vous recommande fortement à tous de faire affaire avec cette compagnie.
La seule chose que je déplore c'est que j'aimerais vraiment recevoir leur courriel comme celui-ci d'ailleurs en français car je suis obligé d'utiliser un traducteur pour suivre ce qu'il m'envoie! Et il n'existe pas de numéro de téléphone pour les rejoindre, cela c'est bien dommage!
They are really reliable, compared to many other companies that sell on the Internet. They are safe and we can track every day if we want our package to be sent. I strongly recommend that you all do business with this company.
The only thing I regret is that I would really like to receive their email like this one in French because I have to use a translator to follow what they send me! And there is no telephone number to reach them, this via the Internet, which is a shame!
Had a hard time finding how to exchange a women's top I ordered for the 4th of July.
The dress arrived before scheduled time. Beautiful dress made with good quality fabric. I'm so pleased with this purchase. I'm 5.6 weight 124 lbs. Usually wear a size 4 but ordered a size 6. So glad I did. The bodice doesn't stretch, the skirt does. İ recommend this dress and shipper
The products are absolutely 💯 great quality. Love the color, style and most than everything costumer service experience was great, although the swim trunk is much shorter than expected.
Sajnos teljesen eltér a ruha alakja, anyaga a megadott leírás és a képek alapján. Szeretném, ha a közeljövőben olyan képeket raknának fel, és leírást az áruról, ami a valóságnak megfelel!
Köszönöm
Unfortunately, the shape of the dress is completely different, based on the description and the pictures. In the near future, I would like to see pictures and a description of the goods that correspond to reality!
Thank you
Tisztelt Ügyfelünk,
Ő Megha, a Lightinthebox ügyfélszolgálatának felügyelője.
Nagyon sajnálom az okozott kellemetlenséget. Most gyorsan személyre szabott segítséget kap.
Létrehoztam a 102970968 számú jegyet az Ön problémájára. A jegyüzenetet a LITB fiókkal kapcsolatos e-mail címére küldjük. Kérjük, tekintse át, várjuk válaszát.
Örülök, hogy segíthetek!
Tisztelettel,
Megha
Ügyfélszolgálat Lightinthebox
Answer: Hello, I bought a few things and the quality was not very good and the sizing was totally wrong. I also bought a cellular charger and the battery inside was not soldered correctly. Lightinthebox has great price, but you pay for what you get, which isn't much. I have stopped buying from them.
Answer: Same problem... All thru email
Answer: We didn't buy a dress but the sizes are very small and the returns policy is a joke. I ended up losing money.
Answer: Dear Customer, we do recommend to you to refer to the size chart on each of the clothes first and then pick a suitable size for you.
Answer: Dear Customer, thank you for your inquiry. We're really sorry that our company made you feel nervous. Please kindly note that the total delivery time = processing time + shipping time. So for the arrival date of your package. It depends on the processing time of the product and the shipping method you choose. About the processing time, please kindly check the processing time on the product page. About the shipping time, you mentioned you paid extra fee for faster delivery. If the service you chose was expedited shipping, normally it takes 3-4 business days for shipping. If it's standard service, then 5-8 business days for shipping. If the order is delayed, we'll take full responsibility of that and you can contact us through tickets. You can refer to this guide to contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Answer: Will you send us your order number so that we can check?
Answer: Dont buy anything from this site. The picture is good, the object quality is garbage. You will be cheated and loose you money.
Answer: You NEVER get your money back... dont use them. I am amazed this company is allowed to trade, I am sure we have law's against this kind of practise.
Answer: Suggest not to buy. Might end up not receiving the order or received the wrong size and would be returning and paying shipping or requesting a refund or not receiving a refund at all. There's more legit company like Amazon where I bought the same one I ordered from Lightinabox, which I did not received. Sorry, but I would not trust this Co for anything. It' up to you to take the risk.
Answer: Count yourself lucky and DO NOT ORDER FROM THEM! You will be disappointed in the clothing and size from this company. All of the clothing I received was horrible quality and did not look at all like the photo they had online. They were just plain awful and the sizing was a joke. I received an XL shirt that would not fit a small person and a Med shirt (was supposed to be the same shirt as the XL) and the medium was literally larger than a 4x One was a terrible quality plain sweatshirt with a sticker posted on it and the other was a draping long gown like garment. I was appalled.would recommend finding a different company.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103007301 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox