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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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J'ai commandé un ensemble et demandé le sur mesure. Malheureusement, le pantalon est trop large et le bustier baille. Je dois faire appel à une couturière, 2 fois les frais.
Very nice quality product. Quick reply and good service! Will def buy some more. Very happy.
Trop grand
Pas du tout une taille femme S
Je demande un remboursement sinon je ne commanderai plus sur votre site
Alle 3 Artikel sehen wie beschrieben aus und passen auf anhieb!
Auch die Farbe von den Artikel ist Prima! GERNE wieder!
Je suis comptent du service et du produit, mais je n'aime pas le sur achat! Ou la pub pour pousser à l'achat! Mais bon en gros suis satisfait
Ik ben heel tevreden met de aankopen maar ik wil een Teddy jas, kleur khaki, maat M, retourneren voor dezelfde kleur maar maat L. En ik krijg maar geen antwoord van u.
I bought a 3-piece suit and it arrived in the estimated time. The colour was a little more dull than expected from the pictures but totally acceptable. The quality is nice for the price I paid, and the sizes correspond with the size chart. Would probably buy here again.
Livraison un peu tardive (un mois entre la commande et la livraison) malgré une participation dite "express" Cdlt JMD
Ho avuto unpiccoloproblema, ma è stato risolto in maniera veloce ed efficace
Spedizione veloce a precisa, sito consigliato per fare acquisti
Die bestellte Ware war okay, allerdings man muss eine Größe kleiner bestellen, denn sie fällt groß aus. Für die zu große Teile habe ich das Geld zurück bekommen.
Articolo come da descrizione web. Tempi di consegna buoni e imballo adeguato.
Es gibt 3 Größen
Leider kann man diese nicht einzel bestellen, sind im Dreier-Pack
Unfortunately both clothing items were to small
To return... a difficult process to much of a big deal at least issue a return label
Take an example from Temu return is very friendly User
Last but not least... only store credit is available very disappointing 😞 😕 also should take an example from Temu
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103041314 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I love shopping on this site. There are always interesting offers and models in flash sales.
Deliveries are on time.
I purchased a printed shirt from LightInTheBox about a month ago. The design was unique and absolutely unique, no easy feat in an age of generic, mass produced designs. I got a lot of great comments and questions such as, where did you get this great shirt?
I've since then ordered more articles of clothing as well as accessories that are unique and eye catching. All of them affordable.
TUTTO QUELLO CHE HO ACQUISTATO NE SONO SODDISFATTA,CONTENTA POI QUANDO L'HO RICEVUTA SONO STATA ANCORA PIU' FELICE.
Molto buona,perche' i prodotti che acquisto sono conformi all'ordine.
Sono gia'precisi nella consegna forse sono molto fortunata,sara' il mio punto di riferimento
Sono gia' pronta per un'altro ordine grazie..
Très bon système d'expédition. Bien contente jusqu'à maintenant.
Šaty nejsou tak jak jsem očekávala - materiál. Náušnice a řetízek se mi líbí.
Využila jsem příznivé ceny šatů, které jsou pěkné a praktické.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Cher client,
Voici Megha, superviseure du service client, Lightinthebox.
Je suis vraiment désolé pour la gêne occasionnée. Vous recevrez désormais rapidement une assistance personnalisée.
J'ai créé le ticket n° 103048418 pour votre problème. Le message du ticket sera envoyé à votre adresse e-mail liée au compte LITB. Veuillez le consulter, nous attendrons votre réponse.
C'est avec plaisir que je vous aide!
Sincèrement,
Megha
Service client Lightinthebox