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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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A kért termékek lettek kiszállítva, minden rendben volt.
Paid for a pair of Cargo Shorts on May 30th. They said it was delivered on June 28th. Problem is, I never got it as it was delivered to the wrong address. PayPal refuses to refund my money. Stay away from LightInTheBox and PayPal.
👍👍👍👍 Очень довольна.
Я заказывала платье, и очень довольна. Оно очень красивое и пришло вовремя.
Abbastanza soddisfatto dei prodotti. Meno soddisfatto del costo della spedizione
The first thing I bought from LITB was way too small although it looks great on my wife! Wether that was my mistake or theirs I don't know. Since then I have bought some really cool stuff and delivery has been no problem. If you are looking for cool clothing at a realistic price this is the place for you.
Jorganise une compétition de Golf "La GOLFARMORICAINE" en fin avril... 640 joueurs... 800 personnes à la soirée de gala.
Jaurai bien offert à chaque participant un polo pour la GolFArmoricaine 2025... notre 24ème édition...
Avez vous un tarif pour la commande de 570 polos?
Celui ci se marierait pour le mieux avec notre GolFArmoricaine
VOICI LES DIFFERENTES TAILLES QU'IL ME FAUDRAIT
Totaux: S 37 M 115 L 182 XL 184 XXL 43 XXXL 9 = 570 polos
Est-ce Possible? Et à quel prix?
MERCI DE VOTRE REPONSE
DR LENORAIS
Ich habe eine Sendung mit einer Leinenhose und eine zweite Sendung mit zwei Leinenhosen, einem Oberhemd und einem Polo-Shirt bestellt und gekauft. Die angegebene Größe stimmt bei allen Kleidungsstücken mit der tatsächlichen Größe überein. Das Material der Leinenhosen ist okay und sie lassen sich gut tragen. Das Hemd und das Poloshirt haben ein eigenartiges Material, das sich nicht gut anfühlt. Der Kragen am Poloshirt ist so dermaßen ausladend und groß, dass ich das Shirt nicht tragen werde, da es vollkommen unmodisch wirkt. Ansonsten bin ich mit der Lieferzeit und der Abwicklung zufrieden.
Producto excelente, mejor de lo que esperaba! La calidad de la camisa es muy buena, al igual que la gráfica!
Dresses were exactly as described. Timing if shipment was also perfect.
From the purchase to delivery l see all the process, it took 30 days but definitely worth it.
Everything worked good and I got a nice dress which I received in exchange for another dress I ordered but the color did not match. It went very quickly so I was very pleased and happy.
Excellent service from start to finish very good quality clothing and delivered on time
Tout s'est très bien passé. Malgré le $#*! de livraison annoncé. Celui-ci a été compensé par une réduction sur l'article commandé. Très honnête et correct. Bonne communication.
Mainly positive however I can't find any "$#*! Trump" T shirts. You only seem to stock "$#*! Biden" T shirts. Why is this,not a good look for you guys
I would strongly suggest not buying anything from this company. I originally ordered this polo in size XS because that was the size indicated by their sizing chart. It was too small, so I exchanged for a size Small. They told me to keep the first one and they sent another. Oddly enough, though the Small was a bit larger across, it was shorter and had smaller arm openings than the size XS. In the photo, the shirt on the bottom is the XS, the shirt on the top is S. I requested a refund since neither of the shirts were of any use to me. They very politely responded that they would send a refund for my purchase when they received the return. It was my responsibility to pay for shipping it to CHINA! (even though it was shipped from a US location.) They estimated the shipping charge to be between $10 and $40. Alternatively, they would refund 30% of the purchase price. So, basicly, it cost me $33 to have the experience of dealing with them for the past several weeks. Too bad, sure would have liked to have a polo that fit. They are cute. UPDATE: Upon seeing my review, Lightinthebox contacted me and indicated that they would refund my money if I would revise my review. After the refund was received, I went back to their site to revise the review and found that it had been removed. You should be prepared to have to be persistant with this company to be sure that you are treated fairly.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102923903 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
S Lightin TheBox jsem spokojená. Zboží vždy přišlo brzy.Poslední tríčko jsem si přinesla dnes. Je přesně podle obrázku, z kvalitního materiálu.
I ordered almost 15 articles from them, there speed and quality is very good.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102964774 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox