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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I ordered a pair of pants and the cuff had a messed up unsewn hem. I was gonna return them and cs told me just to keep them and they gave me a full refund anyway.
I have used LITB for quite a few purchases and the price for quality is excellent. It usually takes about 2 weeks to receive the products, which is a bit long, but it's worth it.
Took forever for the shipping of this parcel but the tracking worked and it arrived just as promised.
I am happy with most things but not everything. The time to get the items was really long.
The return policy is for lib only. No cash refunds
It was my first time ordering. It was a good quality, It fits normal and was delivered fast
Very pleased my package arrived on time. Thank you.
Items arrived quickly and as described. There are so many different things available.
I ordered a made-to-measure pair of shoes, they send me a kids' sized pair, but they offered to help with the return and exchange, I still wait for their final decision.
I also ordered a dance accessory which is fantastic. If everything goes well with solving the problem about the shoes, I'll definitely order things again.
I've placed numerous orders and have been notified of every step, from expediting to delivery, of the whole process. Everything has happened, exactly like the notifications
said that it would.
Just about every clothing item that I ordered was 2X. Alot of the shirts, are like a large, which is too small for my frame. Other than that and the few items that I paid for and never received, the transparency and communication, is very gratifying.
En ropa deportiva no doy una estrella. Prendas algo chicas... En playeras doy. 5 estrellas.
Oui, j'ai recu ma commande, mais tres décu des produits. Sur les 3 items commandé, 1 seul est de la bonne taille. Les tailles indiqué sur le site sont fausses et inexacte.
Very happy with my purchase.great quality, fits well. Will buy again on this online store
Tutti gli oggetti acquistati sono splendidi e ad ottimi prezzi. Sia le scarpe che le maglie sono bellissimi. Sono certa che seguiterò ad acquistare presso questo sito
I will definitely use Light in Box again. Delivery was on time, everything fit as expected, and quality was better than expected!
Great product and great price slow on shipping but was worth the wait I am buying more
Cheap material. An XXXL was the UK equivalent of an XL. Looks NOTHING like the pictures. Cheap, made in China, crap!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28439478 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Belle expérience. J'ai reçu le chemisier dans un court délais et je suis satisfaite.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28449743 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox