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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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The leggings are super cute. They are made with really soft fabric. Can't wait to wear them
Came in the time allotted. Don't understand why you need more than 50 characters but here you go!
I wasn't sure if this company was worth using. Boy was I pleasantly surprised. My orders come fast. The tracking information is accurate and complete. The items received are exactly as presented on the website. The prices come with deep discounts. The selection of items is very large. I will continue to use this company.
Parfait et très satisfait Merci et bravo à votre équipe mon expérience fut très bien se qui fait que je vais surement revivre l'expérience à nouveau Merci
It's OK it takes a long time from to get here but that's fine I wasn't keeping an eye on it I didn't realize it was coming such a long distance
Shipping is slow and not free, which will make me buy less. But the products I received are of good quality. I purchased 5 hats and 2 dresses and I am very pleased.
The shooping was easy, the items arrived on time and they're great! Exactly as advertised. I'm very happy
Shirts look amazing, I think the length of them is a little short but fit great other then that
The products were not the top of the line. Shipping took a little bit too long. I won't buy from this site again.
The dresses are good quality, sometimes I think the colors and sizing can be a little off. Also, I don't think customer service speaks English because when you have a problem it's like they repeat what you say and don't really answer the question but eager to please, because I'll refund you or give you a discount.
Received really great comfortable items that fits well.
Fico maravilhado com tantas opções, é um excelente lugar para se comprar
My overall experience was ok, I didn't really know what to expect. My items arrived on time and well packaged. I won't purchase clothing again as the quality isn't what I like.
Pretty easy! Great transaction.
Only one thing,,a better description of items would be fantastic!
I had a broken item and the mats are not slip proof as described and the creases have still not come out.
I have bought clothes, shoes, kitchen gadgets and jewelry. I have been very pleased with all the items. I've given some items as gifts and they have been very pleased,
The quality is good... the shipping fee is high
I like the items and quality
But always the shipping fee is so expensive
So many excellent household products. When purchasing clothes be sure to read the return policy and note the type of material. There was an issue with my order but customer service was excellent and corrected the issue.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28449640 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox