On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Took longer than I expected but I am very happy with my purchase
I wasn't happy with the material of some dresses also there should be a warning that gowns are special order item with no return or exchange.
Ordered the same size on all three shirts but only one fit.
The return policy could be better instead of seeking to provide coupons all the time. Very cumbersome.
Not an easy process to return items since all are done via Hong Kong and cost to return items.
Good service, good service, good service, good service, good service, good service, good service
Got my hoodies there great fit well came on time they are very beautiful my jewelry iooks great also and firs well I will be ordering more stuff cause so great and fitting
I love the shirts and bathing trunks I bought for my husband. I have not given them to him yet as I got them for his birthday gift, but I personally like these garments very much, the printing is very colourful and the materials are very nice. I'm sure he will love them too!
I ordered a shirt with a saying on it but what I got was a shirt with 2 words on it that we're misspelled, Very different from the picture on the website. The shirt makes no sense and they won't reply to my complaint. Very eager to make the sale but not good at after sale concerns. Order at your own risk.
The necklace I bought was just described. But the body shaper was way too small and it was a very confusing description due to wrong translation so was hard to understand to get the right size.
Come al solito begli articoli a buon prezzo...credo di effettuare altri acquisti qui in futuro.
The ordering process is very quick. The product is great, have been using everyday and did not see any issues.
Compre un vestido para dama quedamos satisfechos con el precio y la calidad
Super, simple et efficace je recommande le site et les produits
Este fue mi primer pedido hecho con ustedes y todo lo q pedí me gusto, tallas correctas, y llego en la fecha que indicaron.
I've bought plany items for me and my husband and always satisfied yet. I love looking the response of customer and picture helps me with my order! You're very cool
As always when I received the tee shirts, I was very pleased with my purchase. It takes a little time to receive your orders but it is definitely worth the wait. Thank You
I've bought maybe 30 shirts from this company. And I always receive quality products at great low prices. Their communication is much appreciated. They always let me know what's happening every step of the way.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28449623 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox