LightInTheBox

I am extremely unhappy with my order. The quality of the dress was very poor and the style was completely different from the images provided. I have now tried to return the dress back, but the company keeps stringing me along with various excuses. After several messages, I finally got a return address which turned out to be invalid. All in all, they do not have a method for you to return the faulty goods. Please, do keep away from this company if you can. You would think that companies offering on-line shopping possibilities would take more pride in their work. Light in the box does not understand, that this level of customer service will eventually only hurt them. Poorly done Light in the box!

Not only are the products beyond lousy I mean like a bait and switch type of deal. All material is super thin, smells funky and surely won't last more than one wash. Once you purchase they tack on a hefty shipping fee and taxes, so what seemed cheap becomes expensive (like 13 to 25$ more). Beyond the awful products, which I can't even return or sell it's such garbage, they won't let you return items. And they charged my credit card two times more after my initial purchase, I had to report it and close my card. This app is no Shein. Buyer beware.

I have been shopping with lightinthebox.com for a while now and have had nothing but great experiences with this business. Items that I have purchased have all been excellent quality. Delivery has been much quicker than other sites with up-to-date tracking provided every step of the way. Amazing how many items there are on this site and at a great range of prices with either free or minimal shipping rates. I have had to ask for help from customer service twice and both time they were not only friendly they also saw my issue through to a positive solution. Thank you Lightinthebox.com

Ordered Clothing. The size is larger than average and has bad quality fabric. I want to return it, This is no use to me. Crap communication with customers, They don't have a contact number for customers to talk to. Whenever I am trying to generate a ticket but it says the site can't be reached. I tried millions of times. Sent them an email as well whatever is available on their website but no response. Will not recommend to anyone buying from their site. At least they should have a customer handling team.

Customer pays returned shipping back to Asia. It takes 2-6 weeks and likely cost more vs. the product. Do not buy from this company with expectation that you'll be able to return the product for a refund. Furthermore, the material of the shirt was very cheap.

I am so glad to order many articles from light in box.The quality of articles are all good, reasonable with price and I received them faster than others website. I can be confident that my orders are not disappear between delivery.

They will not accept returns on standard size dresses even though they could resell them. Very poor customer service. They offered a measly 20% refund or 30% to put towards a future purchase (as if I'm ordering from them again). One dress was very stiff material and the other was very padded. Save your money and buy elsewhere.

I bought a shirt. Its made of very low quality prints. There is no returns too. They ship from China and there is a local person posting it in UK. Please stay way from this company as their products are not the same as they look on the website advertised. You will loose all your monies as hey offer to refund only 20% or returns is very expensive.

I purchased 2 dresses from Lightinthebox and was very disappointed in the quality. I failed to check their return policy BEFORE I purchased these items. It seems that I have to send the dresses back to China even though the dresses came from a New York address. The cost of sending the dresses back is about $16.00 to $40.00 not including tracking the package which would be another $50.00. The company offered me 40-50% discount on future orders if used within 3 months. Needless to say, I am stuck with 2 very cheaply made dresses BUT I have learned my lesson. NEVER buy anything unless you have a clear understanding of the return policy. Their return policy has short time window and makes it more costly to return the product than the product is worth!

I ordered 3 shirts. Took almost 3 weeks to arrive and came in two separate packages, several days apart. Ordered standard medium size. Two shirts were clearly large and unsuitable to be worn. Other shirt was so small that had difficulty buttoning it. Immediately emailed company. Company says that shirts must be returned to CHINA at my expense and suggested that I donate them since shipping cost will equal cost of shirts and I could receive a partial credit for future purchases. Totally unacceptable. I feel this is a rip off.

Just received my order of winter coat, rain coat and short sleeve shirt. Quality of material is very bad, very chip construction and sizes are wrong. I bought an X-large (I am large) and it's very tight even on somebody who's a medium. Wanted to return and now they are stating that for each item it will cost $10-$40 and 2-6 weeks to get a refund. It's very deceiving when they don't disclose the entire policy of returning items ordered from them. Will never again buy from them.

I ordered 2 dresses and neither one looked even remotely close to what was advertised AND they were much shorter than the item description said they would be. I have been struggling for over 7 months to get a refund for these items, even though I have paid for the return of these items as per their request. This company is incredibly difficult to contact or get a straight answer from and they do not take pride in their items or customer service. Never order from here unless you have some money you want to throw away. Absolutely brutal!

I ordered 2 swim suits and one swim bottom. All were cheaply made. I wanted to return them due to poor fit and the cheap material. Returns are next to impossible, but they offer you a "reward" for keeping them...BUT you must spend DOUBLE the amount of the reward to use them. Product comes from China...do not waste your time or money. It is a sham! ='(

Bought a dress, color stated as "white" and wow I've never seen such a bright white dress before, looks cheap, and it doesn't fit. I ordered it as a guest so I downloaded app and cannot find order, they asked for order number, receipt of payment, shipping address etc, all this was submitted twice and still have not heard back if they received it. Again there is no one to speak to to get this taken care of, dress was not cheap and I can't afford to just let this go, would NOT recommend ordering anything from this place unless you can absorb cost if you don't want it.

After many attempts to try to return an item, I gave up. They make it very difficult to assess a return ticket and the website for support just leads you in circles. I tried the customer service line for help and it is a bogus phone number. Item comes from China and not fitted properly to US sizes. Since item was relatively inexpensive I'm giving up trying to return this item - I've already lost over an hour of my life on a company that goes out of its way to not facilitate returns. Buyer beware.