LightInTheBox

My red skirt arrived as expected and it's just like the picture. I have this skirt in 4 colours and wear them for latin dance practice. They move really well, are very comfortable, and can be machine washed (hang to dry!). My coach likes it so much he recommends it to his other dancers!

I would strongly suggest not buying anything from this company. I originally ordered this polo in size XS because that was the size indicated by their sizing chart. It was too small, so I exchanged for a size Small. They told me to keep the first one and they sent another. Oddly enough, though the Small was a bit larger across, it was shorter and had smaller arm openings than the size XS. In the photo, the shirt on the bottom is the XS, the shirt on the top is S. I requested a refund since neither of the shirts were of any use to me. They very politely responded that they would send a refund for my purchase when they received the return. It was my responsibility to pay for shipping it to CHINA! (even though it was shipped from a US location.) They estimated the shipping charge to be between $10 and $40. Alternatively, they would refund 30% of the purchase price. So, basicly, it cost me $33 to have the experience of dealing with them for the past several weeks. Too bad, sure would have liked to have a polo that fit. They are cute. UPDATE: Upon seeing my review, Lightinthebox contacted me and indicated that they would refund my money if I would revise my review. After the refund was received, I went back to their site to revise the review and found that it had been removed. You should be prepared to have to be persistant with this company to be sure that you are treated fairly.

I'd give them no stars at all if that was an option. I've ordered clothes and a light fixture from LightInTheBox and both have been bad experiences. The clothes are of very poor quality and cheap materials. The light fixture didn't come with instructions. They only provide customer service via emails. When billed, the charges are coming from a US address, but it is very obvious their site and customer support are from China. After several attempts to get installation instructions, they sent a blurry one-page pdf with instructions that have horrible grammar and basically, illegible. Also, turns out the light fixture wiring does not meet U.S. wiring standards, nor do the wires have the correct "ground/hot" connections to connect properly. They have a no-return policy for any light fixtures. I'd suggest buyer beware; spend your money elsewhere.

Please be aware that you cannot return clothes! I am stuck with two outfits that are cheaply made for $260! Not a custom order!

I have been posting my horrible experience everywhere online to forewarn anyone wanting to purchase.

Ordered Christmas shirts on November 28. Still don't have a shipping date as of December 12…. Emailed them for an eta and I got a return email stating that it would be another 24 days to ship…. Had to cancel my order to try and get a refund through e-mail because there isn't a customer service number to call…. I do not recommend this company. Don't waste your time or money. Ridiculous

This is an updated review: Buyer beware. Purchases from this company are VERY DIFFICULT to return. I had a nightmare situation where my item return was sent back to me after sending it to a China Warehouse. It took 6 months of frustration trying to get my money refunded as they promised within their awkward ticketing system. I finally found a way to send a message to a supervisor and at the same time, wrote my harsh review here. I'm not sure which was more effective, but they quickly refunded both my purchase price and my return shipping. I felt ignored, but finally they made it right. Just note that anything that might not work (my items were non-functional) could be a big headache for you. Before this experience, I did have another purchase that was shipped quickly, worked, was exactly as described and I was very happy. The 3 stars is an average of both purchase experiences.

Bought 2 similar dress in xl. One is more to m size and another is s. But on packing both indicating xl. Material is very poor with bad sewing. Paid A$18 for each. Probably would not even pay A10 for it. Will not shop from this site again. The shipping cost was A$17. Can't even return.

I ordered quite a number of items from Lightinthebox.com, I wish I'd bothered reading independent reviews before ordering. Most of the items are of very poor quality, some seemed like they were sown in a hurry with lines not straight and dangling threads. There's no quality control so be prepared and buy without any expectation if you have money to waste. I have an item that was never delivered but lightinthebox has not even bothered to reply my complaint weeks after. A bad way to waste your time and money.

Bad return policy. I don't want a credit for future purchase when the items received doesn't fit. I will not pay return shipping for items I already paid to have them shipped to me. Any efforts to get a full refund is denied with your return policy asking me to do your work by taking measurement and sending photos of proof because you got the sizes wrong in the first place. This is another way to scam people out of their money. Two separate items were order, only one was receive. They did not offer or even try to replace the item never received

Too many issues with LightInTheBox. First, the quality of the dresses I received are horrendous. The images on the LightInTheBox website do not at all resemble what you receive. Please refer to images attached. And yes, these items really did arrive looking like the wrinkle ball that is shown in picture. Next, prior to shipping out my order I requested they remove an item. They ignored the request and shipped the item along with the other items. Lastly, I requested a return. My bad in not reviewing their return policy more closely, however, who would have thought a company would charge for a shipping return these days, much less to CHINA? My advice, shop somewhere else where the quality is a priority, and shipping cost returns are happily accepted, as is with most US companies.

Ordered a bathing suit that had a big gap on the side of breast area, definitely a quality issue. Tried to process a return to no avail. Then I looked online for tips to return, all negative comments, too much effort without returning successfully. I will cut my loss as time is money. I hope others will read the many negative reviews out there before supporting this business. They got me for $33, small value but it hurts to waste money.
JCC

Don't buy from this company, quality of clothing I bought is not great, its Chinese rubbish. 1 item was described as a Sweatshirt, nothing like a sweatshirt, more like a t-shirt & printed t-shirt I ordered was really rubbish quality for the money & too small as its stretchy. Sizes are not great either. They make it extremely difficult to even find the section about returning items & then when you submit the form they say you have to return to China at your expense & will probably cost you more than the products worth. Instead they offer you a max 20% discount on buying again! What a joke! Avoid this company, don't know how they get away with it. Never again will I order from this company. Rubbish quality & service.

I have bought 3 bridesmaid dresses which are all beautiful and of the highest quality. Veil was as described. Customer service was great. I actually added this item to my original order a few days later with no problems

Customer satisfaction seems to be the companies main priority found all staff helpful and always resolved any queries in a timely manner.

I was very happy with quality & style of product bought but the sizing is on the small side. When I went to return / exchange for the next size up the shipping returns policy & costs were shocking: no free returns. Have to ship to their Asia warehouse at my cost £10-£40 taking 2-4 weeks! Where are my consumer rights! Will never buy again.

Images are not as accurate as shown, sizing is way off and shipping is beyond ridiculous. Picked up my order **************242) from the post office today and tried them on right away. Way oversized and I used their charts to place my order. Came after my vacation expired so have to wait till summer to wash these in hot water several times and hope they shrink a little. Returning them would be a waste of time and money since it took 2 1/2 months to get them in the 1st place. No need to ever order again and definitely one company I would never recommend to anyone.

Wow! Amazing! Initially I was very nervous about ordering my wedding accessories from this site as there are such mixed reviews but I could not be happier. Thoroughly recommend but allow time for shipping so be patient!

Wrong size of shoes we're sending to me and could not return/refund/exchange. Not physical return mailing address provided. I went on its website, followed instructions, and email them. The answer was: order not found.

So bad experience. Never order from LightinTheBox anymore.

Warning expect poor quality and colours posted on the website didn't match with item i received.You have to pay for shipping to china when you're not satisfied with the colour of one item. I was informed I would receive a partial refund within 3-4 business day. It is over a month and it shows on their site that they have closed the order. Bottom line they don't provide any customer service or satisfaction. So expect that you are throwing your money away.