LightInTheBox

Stay away from this online business. It's just terrible. Their products are $#*!, and once you get them you're stuck. For a refund you have to ship the product back to China and pay for the whole thing - which doesn't make sense given the prices of what they're selling. Stick to Amazon.

Products are OK given pricing, but impossible to return, even when simply seeking exchange for a different size. Emailed them to ask for requisite form and never had a response. Sizing is all over the map in spite of chart on website. Too bad, because some of their products caught my eye and I would have considered future purchases. Just too much trouble to deal with them.

Items look nothing like the descriptions or photos. Quality of products are cheap. Fabric very thin/cheap. Times are hard now for consumers and this company is misleading consumers to make money. STAY AWAY! Purchase from more reliable businesses.

I requested the replacement off 2 bras for a larger size, 2 dresses cotton for 1 Nr smaller size and retourn of polyester rosa dress back.
The respond of lady Eleonora was- 1. Retourn of my payment 30% to my Finance Institut, keep the items / or 2. Variant - give me 50% in form the BONs if I buy something next time. I decided myself for 1.variant/ payment of 30% back to my finance institut
THE NEXT eMAIL ANSWERED TO ME: « WE PAY TO YOU 25% IN FORM OF THE BONs FOR NEXT BUY AT US! »
This ist absolutely ENCROYABLE - this is LightInThe Box? Its one absolutt DARKNESS!
I am completly DISSAPOINTED!

Item was very cheap quality and did not resemble photos. Almost impossible to return - the Company keeps coming back with additional requests for info rather than sending a return address. It's a deliberate ploy

I bought a cotton caftan. Was 100 % polyester. Linen trousers were 5% linen. They refused to give me my money back. This is a scam. Do not EVER buy from them. Eventually got some refund for 2 products that I will never wear.

I have placed several orders for a variety of products in the past few months. Quality was great and prices were very affordable. Shopping from the app gives access to substantial savings. Highly recommend the site.

I ordered three shirts. Promotional photos showed a "3D effect" - quite novel and interesting. The shirts that arrived were NOT anything like the character or uniqueness of the products shown. No 3D affect, "muddy" colours. And the fabric had a cheap "plastic"-like feel - the cheap plastic-like fabric didn't need "care instructions" which were not fixed in the garment. I had to snip off trailing threads.

No label - only size, suggests a cheap factory in China (where product came from) that makes anything for anyone at lowest possible price.

Complete rip-off. One of the three was so disappointing I considered just throwing it away. We're talking REALLY disappointing and not worth wearing. But will use it on cleaning days.

The mismatch between online pics and delivered product is so great I would not buy from these people again.

Awful, Order processing took forever, shipping took even longer.
Sizes are tiny and not accurately represented by the sizing guide.
Returns process is then so convoluted that they are clearly just trying to make it too hard to send anything back. Would not recommend this or any other products on the site

To my surprise the two items I ordered were custom made and therefore non-refundable. If you are looking for something you might return, make sure your item is not "Made to Order". Customer service worked with me to find an adequate solution, but I wish I knew this information before ordering.

Update: Although it took time and much correspondence and persistence the LIB supervisor refunded my money for the purchase (wrong color dress shipped) and my shipping costs for trying to return the item in good faith. I'm encouraged by this and will likely order again. This is how customer service should work.

They provide detailed instructions. You'll spend $60 in shipping to China to return only to have your package come back! They won't respond to your emails or website requests with photos of your damaged/wrong items. If you like what you get (and some of their stuff is good), it's good but if you don't you're HOSED by this company. They'll also say "sorry your ticket was not received; submit another one here and the link is invalid every time"

I have always wanted an outlet that stocked and sold flashy, quality clothing for men. Light in the Box does that and more. From flashy to conservative men's wear, this is the only outlet that you'll ever need. I can't go a day without checking their site to see what's new and/or what I may have missed! Sizing can be smaller than North American size so that's something to be aware of. I always order 2 sizes larger when dealing with jackets. Everything else is very reliable. Love this company!

I ordered a black shrug and received a red one. It was for a special occasion. This company does not give refunds even if the error is their fault. You are requested to send photos of the item received. That does not work. No matter how many times you contact them. I received an emailed coupon for $6 to use on any order I make that's over $25. What! Why should I have to buy something else. I just want a refund. Never order from Light In The Box. You'll be sorry if they screw your order up because you won't get your money back.