business logo of LightInTheBox

LightInTheBox

Overview

LightInTheBox has a rating of 4 stars from 13,633 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.

service
1,949
value
1,868
shipping
1,926
returns
1,508
quality
1,805
This company responds to reviews on average within 1 day
+1487
How would you rate LightInTheBox?
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Washington
1 review
0 helpful votes
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5XL is too small
November 10, 2023

So, I really need pants, yes? I guess I could have asked the stores out here to size me but I bus a lot and often can't afford the clothes they offer me, so I tried online. The 4XL and 5XL pants fit me like a large and (maybe) X-Large, which is 3-4 sizes too small for me. Guess I really can't trust them. Most of the shirts in the same size fit, but two are a little tight.

Date of experience: November 10, 2023
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 101979860 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Mississippi
6 reviews
0 helpful votes
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I have the website, the easy to find products and the service is also very good. The products ship fromn China but you get them in atimely manner if you make sure to account for Q/A, and shipping when you estimate the arrival time.

The products I received where 2 shirts, a pair of shoes and a sweater. If you are at all curvy like me nothing will fit you right. The products have no give in the material and a large is more like a small medium. I am not returning anything as it is a really problem so I will donate the sweater and one of the shirts. The other shirt is a Christmas shirt and it is okay. The only product that really works for me are the shoes. They are comfortable and well made. Thank you,

Date of experience: January 3, 2024
Tennessee
1 review
0 helpful votes
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My First Oder
April 26, 2023

I placed my 1st order with Light in the Box on March 9th and received it on March 17th. I was very pleased with the prompt delivery of my order and with the dress. I have since placed a second order and plan to order many more items from Light in the Box. I love the styles they offer, the prices and the prompt delivery.

Date of experience: April 26, 2023
Sweden
3 reviews
3 helpful votes
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I have bought a lots of cosplay things from Litb, a wood sword among those things, and have only had good experience with them. I have never bought a wig there thought but I'm satisfied with what I have bought there.

Date of experience: December 5, 2013
Kentucky
1 review
0 helpful votes
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Lightinthebox promptly responded to my concerns with a Xmas return. Thanks for jointly coming to a equatable solution.

Highly recommended not purchasing from Lightinthebox. Requires pictures to return Xmas gifts and then said they could not accept the return. After further conversation, they said they would accept the return though, needed to return the product to China. Totally unacceptable.

Date of experience: January 18, 2021
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

We are sorry that you did not check our return policies before.

Please be noted we don't have any oversea warehouse. Due to the COVID-19 problem, our company was not allowed to establish a return warehouse in US. All customers need to return their products to our return warehouse located in China. We appreciate your understanding in advance.

However, I truly value you as our customer and do really want to help you. So I had conducted new Ticket ID =22709738 in our ticket center and provide a SPECIAL solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know whether you would like to accept it or not. Thank you for your cooperation.

Canada
1 review
0 helpful votes
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95% of my garment purchases are on LITB
April 4, 2023

I check the LITB site at least once a day, and buy just about all my garments from the site. The only garments I don't buy from LITB are long sleeve tops of any type that don't specify sleeve length, as I have particularly long arms for my height. Their selection of items is broad and deep, and virtually everything I've purchased from them has been very good quality fabric/materials, and construction. I check their electronic items as well, but as yet haven't made any buys of those goods.

Date of experience: April 4, 2023
Canada
1 review
0 helpful votes
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Great experience
January 16, 2024

I purchased 11 products & everything was of great quality, better than I expected, the prices are so reasonable, there was a small issue and the support staff was amazing, they solved the issue so fast, I was so impressed, overall experience 10 out of 10, I recommend to anyone looking for quality products at reasonable prices.

Date of experience: January 16, 2024
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102335065 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Canada
1 review
0 helpful votes
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READ THE FINE PRINT
July 18, 2023

Total Frustration! My order was held at customs for 71.00, I thought it was a scam to pay DHL, my money did get refunded.
My next issue was the size of a suit I ordered, I wanted to return it, however there was a process for taking measurements to compare to their chart. There is only one real option, As follows take 50% in credit on your next order. NO CASH OR EXCHANGE which is all I wanted

Date of experience: July 18, 2023
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Slava, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 101170646 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely
Slava
Customer Service

Belgium
1 review
1 helpful vote
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So far all is ok
August 22, 2014

So far all is ok. Orders come in time without delay. Products are ok, usualy what you order is what you get. There are small bonuses from time to time.
So, if you know what you want you can order on lightinthebox.com without regret.

Date of experience: August 22, 2014
Maryland
1 review
0 helpful votes
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I am a hopeless seamstress-buttons are a challenge. When I opened the two "Light in the Box" dresses I ordered (a better name for the company might be: "Gross in the Box") I was dumbstruck. The two dresses looked as if I'd made them-they were flimy, icky material without any sign of a design. Perhaps people still wear mumu's?

The only thing I can say is-they were cheap. My recourse was: spend more money than they cost returning them to China, or put them in the give-away bag. I hesitated to give them away because they are an insult to any woman, but perhaps something is better than nothing if one is desperate.

This company is pathetic and a scam. I can't say strongly enough--do not waste even a little money. I'm embarrassed I fell for it.

Date of experience: June 13, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer

This is Bloo, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.

Please understand that our products are checked before shipment,therefore, we are fully responsible for the items which are not as advertised.

In order to protect your info and solve your problem. Would you please provide your e-mail address and order number so I could offer proper solution for you?

Waiting for your kind response.

Sincerely
Customer Service

Ohio
1 review
0 helpful votes
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I ordered what was described as a midi-length dress. The dress I was sent was a maxi-length dress. The skirt was far too long for me to safely wear. Unless I can find someone to hem it afffordably, I will not be able to wear it.

Date of experience: April 11, 2023
Switzerland
1 review
7 helpful votes
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Great deals & Black Friday special time
October 12, 2021

I didn't need anything special to buy but I couldn't resist to these great opportunities for Black friday by lightinthebox. I bought few products for absolut amazing prices and extraordinary quality, really rare opportunities, I m so happy about it that I would like to share it with everyone. After that I became these products I was reading the feedbacks from clients who bought the same products like me and I wasn't surprised that they had the same opinion like me. So I would like to thank to the "lightinthebox" for these great shopping time occasion and great service. I wish to all lightinthebox team and their customers that this festive season will bring you good luck and good health for you and your family. Sending you all my wishes of joy and happiness! For the end of these 2021! Stay healthy and passe happy holidays!
Cheers to another trip around the lightinthebox globe!
Gabriela

Date of experience: October 12, 2021
Illinois
1 review
0 helpful votes
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I like this site.
January 18, 2023

I like to shop at LightIn TheBox. Most of the time I get what I ordered. However, you really should read the reviews before you buy. I have gotten things that did not look at all what I ordered. They are good about refunding my money.

Date of experience: January 18, 2023
Washington
1 review
0 helpful votes
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I strongly disagree
November 21, 2023

The amount of solicitation that I get everyday from light in the box is horrible,,, in the neighborhood of 20 to 30 text emails a day that's ridiculous trying to sell me things when I can't even get my stuff delivered to it that I purchased

Date of experience: November 21, 2023
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102046965 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Georgia
2 reviews
0 helpful votes
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Order received with request
March 29, 2023

I would like the deliivery to not be shoved into my mailbox but delivered to my door instead. I have had issues getting the bag out of the mailbox when the bag is so big that it is difficult to pull it out.

Date of experience: March 29, 2023
Portugal
2 reviews
2 helpful votes
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Orders
May 23, 2023

I have a great experience with the store. The deliveries are not long, the items correspond to the desciption. But the colors are sometimes different and not so bright. The price and quality are acceptable.

Date of experience: May 23, 2023
Netherlands
2 reviews
0 helpful votes
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I think that if you upgrade the fabric a litlle, more cotton and no polyester, and make the return proces easier, for example a return label. And accept, a litlle bit of profit less, you would gain, in the end more. Like i already mentioned, the designs are very cute and beautiful most of the times, so that's in the pocket, only some adjustments.

Date of experience: March 29, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Bloo, supervisor of customer service, Lightinthebox.

For your issue I have created ticket# 25518912, Would you please login you litb account and reply when you feel free?

Sincerely
Customer Service.

Bulgaria
1 review
0 helpful votes
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T5 Car Light Bulbs 0.25W SMD 5050
January 23, 2019
Updated review

1 Piece T5 Car Light Bulbs 0.25W SMD 5050 1x5050 SMD Interior Lights
Great T5 Car Light Bulb. It lights very bright. Very good quality for low price. The item works very well. Shipping time is a little bit longer, but I received the item in safely package in good order. Its as described. I recommend this item.

+1
Date of experience: January 22, 2019

I am very happy with this purchase.
October 6, 2018
Previous review

MR16 LED Light Bulb Socket Base Holder with Wire High Quality
Great Light Bulb Socket. Best quality for this low price. Works as expected. Very durable materials, very useful and easy to use. Recommended product. I will buy more of them.

Date of experience: October 6, 2018
Pennsylvania
1 review
0 helpful votes
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Well done LightIntheBox!
August 12, 2014

Well done LightIntheBox! I received it quickly and it functions perfectly! Thank you!
I would like to add that because you are a Shop.com affiliate I received a Cashback of 5% on my purchase! This is wonderful! Thank you, thank you, thank you!

Date of experience: August 12, 2014
Australia
1 review
1 helpful vote
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This is the first time I have used Light In The Box but it certainly won't be the last. I was very happy and very impressed with my purchase. The print is exactly as shown and the quality is very good. Handling and shipping time was excellent and communication with the supplier was brilliant. I am VERY happy to recommend this company and their product to others wishing to use them and as I have already said YES I will definitely use them again

Date of experience: September 12, 2014