LightInTheBox

I ordered two dresses from Light in the Box. I was very satisfied with the first dress which came as described and matched the pictures provided in the Light in the Box webpage.

However, I am not satisfied with the second dress I ordered as it did not include a sweep/brush train as described, but instead the dress was floor/ankle lenght also from the back. On top of this, the top on this second dress was completely see-through. I did expect the top to be see-through at the back, but not at the front as well. This did not come trough from the pictures provided in the page and it was not mentioned in description. As such, I am not able to wear the dress with a nude bra.

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Light in the Box customer service team contacted me and offered a solution to the problem with the dress. They were very helpful and had initiative. The quality of customer service is impeccable, and in the end all turned out well.

I ordered a hat in plenty of time for a class luncheon. I was waiting and waiting for it to be delivered to my door, so I tracked it and it said it was delivered in my mailbox. It had been crushed and jammed into my rather large mailbox. Even though it said it was crushable, it was ruined and unwearable aesthetically. I tried to fix it to no avail. I was so disappointed. So I wrote a review of one star. I did not call customer service because I didn't want the hassle. Just sucked it up. Imagine my surprise when a new delivery that I had to sign for was delivered by hand to my door today. So I'm changing my review to. Well done customer service. I appreciate your support very much!

I ordered some clothes on this site. The delivery said 5-6 days. Now I see it will be the 26th. I ordered on the 6th. Plus Im paying for shipping... stupid me, I should not have trusted this site and got my stuff from Amazon. I would never have worded the clothes it it was 20 days delivery. I got this stuff for Vacation... oooops, stupid me

As the title says, we were somewhat reluctant to order goods from overseas. There are bad stories enough. A friend recommended Lightinthebox so tried it out, twice in the meantime. To us the following issues are all important: 1) is the website easy for a customer, 2) how does the retailer communicate with the client (orderstatus), 3) does the retailer keep his promisses, 4) is the delivery of goods in accordance with what was promissed and last not least 5) how is the quality of the goods. Well, twice ordered, twice as we are concerned 5 * rating to every aspect. Lightinthebox, we will be back soon for a new order. The photo is from the first order, a poloshirt.

This was a beautiful scarf, I purchased this for my sisterinlaw and I know she will love it. It has such vivid colours and it is a quality item. I will purchase more after seeing the quality of this item.

I ordered two freesat desk top receivers for delivery in France. Only one was in the parcel and the delivery company were demanding 22 euros import tax before the would leave the half delivered item. Told the delivery company to return to sender. Light in the Box not contacted me since and I can't contact these people. Can't get rid of their spam emails sent 2 o3 times a day either. Their help line links don't work. BEWARE AND STEER CLEAR!

I have ordered two gowns from LightInTheBox, they arrive much quicker than any other sites from China but the sizes ARE ALWAYS wrong. I know my measurements and I order by my measurements but the dresses have been far too large. One was literally THREE times too large, it could have fit an Elephant. Seriously. I measured and sent all the pictures but they STILL PUSHED BACK on their free return policy. Fool me twice, I will not give them another chance. I have to spend money to send back the elephant sized dress- unacceptable. The other dress is costing $200 to alter. Honestly, Dillards or a custom made dress is more worth it.

I ordered a telephone case and it did NOT fit my phone. I tried to return it and they said they would have to deduct postage to China, refused to submit a return label (but, wants the return postage), the return label address is in Jamaica, NY but they do not accept returns and refuse to provide the address in China with which you return their merchandise. I have experienced similar problems with these Chinese vendors of deception and the do not let you know the company is outside the US in their misleading ads. They are scammers in the first degree.

Great value for the money top quality perfect fit thanks for the quick service I appreciate especially the customer service (Megha) My items were stuck in the UK custom. He helped me out and solved the problem.

Light in the Box Customer Service and Products Rock!
I want people to know, behind all the excitement there is people at Customer Service in the Light in the Box company who make all humanly possible to have customers happy. They do all what they can, they give me the impression the company is their family and present themselves as ambassadors before the world. I want to particularly thank REBECCA who seems posted at the China office. She was the highest expression of Customer Service. I will recommend Light in the Box to family and friends because of her and because of most of products you sell. Thank you! Paul

I ordered a potential mother of the bride outfit in a standard size. When it arrived it was not the colour I expected and it was poorly made. When I requested a refund I was told this was not possible as it was a "made to order" item. I deliberately did not order the item as made to measure, this is an option, as I thought it may be difficult to return. Never did I think a standard size order would be unreturnable. I am now left with an expensive outfit that I will never wear so I advise anyone to not touch this company.