Overview
LightInTheBox has a rating of 4 stars from 13,633 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
I have bought quite a few items from lightinthebox all items came in good time well packed and clearly marked. I cant understand how the good quality items are so cheap. I recommend lightithebox to all my family and friends I have been pleased with everything I have bought, thanks very much dennis oneil.
Excellent costumer service. Prices are reasonably inexpensive. Sizes are inconsistent. Some are too big for their mentioned size and some are too small. Few are just right.
Again, the processing is too long.
I've shopped several things in Lightinthe box and was satisfied with my purchase, but my last experience was a total disappoitment, the products were of poor quality and a pair of shoes not fitting even after buying 4x bigger than the usual fit.
I placed my order, received confirmation, tracked the process and received my order as advised. This was a re-order of a previous order, only in a larger size. I kept the first order as it fit my 2nd grandson. Now the 1st grandson will have his outfit as well.
Ordered a backpack on January 10th to go to iceland. They promise expedited shipping. HA HA The joke is on me. It is now February 10 and still no sign of back pack. Don't ask me to track. This is also a joke. It is lost in transit. A better phrase is don't get lost in translation. Too bad I couldn't give "0" stars.
Hi there, sorry " pagebypage123 " is not a valid order number, please can you provide one? Thank you
I bought 2 nice dresses. I have bought several summer-dresses, and have been satisfied with them all. One of them was 44 days underway, but it arrived. I recommend other to buy by Light in the Box. I have never been cheeted.
Birgit Schledermann
Light in the box charge to much shipping while temu.com got free shipping on any order over 15 dollars if light in thr box has shipping a lower prices i can see light in the box the prices are miles over temu.com
This was the first article that I have ordered with LightIn TheBox and everything went great. Easy to order, very clearly what you order (with pictures and everything) en the quality is great. After this product I already ordered many more clothes en they all are great and I am sure that many more orders will follow. This order was a 'thin' sweatshirt with a Christmas print. Though it being 'thin' material it is very warm and I wear it very often.
I love this website because I can read the comments of people that have already bought the products I like and that gives me confidence to buy them! I love the comments section and the fact that we can upload pictures! Good prices.
I placed order on Nov 29th, tracking says it shipped on Dec 11th. Now it says it is just leaving Amsterdam. WTH? This company sucks and I will never order from them again. They lie about their shipping.
The service was fine except that the color blue was incorrectly listed as Teal. I ordered the dress assuming that I was getting Blue but the colour Teal is what was sent. The quick solution was to resend the same dress in the correct size large. So I am somewhat satisfied.
I ordered a helmet camera on the 29th November, as of today, the 31st December, I still havent recvd anything. I do however have the reassurance of having paid with paypal and i could dispute the transaction through them, and to my surprise L. I. T. B have today issued a full refund. So if you do choose to buy something from them (which I would avoid at all costs!) USE PAYPAL!:-)
I placed an order January 19th they cashed the payment January 20th its February 1st and I haven't gotten my order. I made a complaint and an auto reply immediately posted that I would receive my order by March 15th. I don't care if it is in China it doesn't take that long to process an order, that's not even shipping time!
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 25317629, Would you please login you litb account and reply when you feel free?
Sincerely
Customer Service.
Suits were not as decorative as in the picture, I thought they had sequins and or rhinestones, but they did not. The picture was enhanced to make them appear to shine and sparkle. They were still nice suits though.
The dress I ordered was described as linen - it was gauze! Ugly & so cheap I would'nt wear it a a nighty! The reurn is so complicated that I refuse to spend another cent on mailing back to China! Why can't I return it to the NJ address from where it came? This is a deplorable company. Do not buy a thing from them.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101240463 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I purchased two headbands and was told it would take a week to ship but it took a month. When it arrived it was not what I expected it was cheaply made. I tried to return it and was told that it wouldn't be worth it for me to return because the shipping to China is very costly. Meanwhile they shipped it to me from a town three towns over. Their entire company is a joke and the way they spoke to me was rude.
Dear customer
This is Bloo, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.
Please understand that our products are checked before shipment，therefore, we are fully responsible for the items which are not as advertised.
In order to protect your info and solve your problem. Would you please provide your e-mail address and order number so I could offer proper solution for you?
Waiting for your kind response.
Sincerely
Customer Service
Light in the Box is a JOKE! I bought a dress, checking the return policy before hand to be sure I could get a refund, received the dress and the quality was junk. Tried to return it, it was a whole process, we had to upload photos, a ton of back and forth correspondence, it ended up that the $30 dress was going to be $29 to ship back. Light in the Box said we may not even get a refund, they would determine this upon inspection. Not wanting to risk losing an additional $29, we decided to keep for a partial refund, they ended up giving us $9 store credit. DO NOT ORDER FROM HERE! Stick with well known reputable places!
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 25384238, Would you please login you litb account and reply when you feel free?
Sincerely
Customer Service.
This website is a Scam. I have yet to recieve my order. These were ordered for my Granddaughters Birthday. I am sick of waiting. I have never had a company take money out of my account until they ship. They took the money out of my account first day of purchase order.
This is Pinni from Lightinthebox. I am glad to help. After review your case, i had conducted ticketId=14959693 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Shopping with your website is easy and with a huge selection all shopping can be done on one website. Payment is easy and a good follow up system is in place to check on felivery of your order. I would recommend to anyone.
There were some problems with import tax, but lightinthebox were willing to refund the tax monies. Which were quickly recredited to my account!
I must come back and say that- Pinni is willing to refund the monies after reconsideration. So it does make their after sales services very good!
This is Pinni from Lightinthebox. I am glad to help. After review your case, i had conducted ticketId=14463335 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 25919257, Would you please login you litb account and reply when you feel free?
Sincerely
Customer Service.