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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Easy ordering experience and nice shirts! Shipping is super quick.
The sneakers are looking very good and are very well fabricated.
One pair I have ordered one size bigger, because I could see the need for this in the reviews on the website.
And it was a correct decision. So always have a look at the reviews and also check the size table on the website.
Another order gave me the chance to see how a problem with a product is solved by Lightinthebox.
I can say that they have a very good administration / Client service, and they have solved the problem for 100%.
I have ordered quite a few things over the years from this company. The quality of the items seem like that of cos-play, but then again, that is what I ordered it for. I really do not like that they do not let you leave a 1 or 2 star review. I have ordered items that say "one size fits all" that were definitely only for the very petite. I think they count on you not returning purchases because their stuff is so cheap that it is not worth paying the shipping to do so.
I ordered my golf shirts and my husband shirts too. Both fit good and we like design also. We like material. It's keeping dry summertime.
I was a little disappointed about my order being delayed after waiting for two weeks for the initial purchase. I really liked the shirts so i decided to wait until the items were restocked. It didn't take long for the item to be restocked and my order was on the way. I look forward to receiving my merchandise when it gets here.
It was easy to complete purchase. Shipping was a little slower than expected, but arrived complete and satisfactory.
Great market place. Many different product groups and different types of products and quite good prices. No separate taxes, includes with shipping.
Chegou tudo certo e rápido, produto de qualidade.esse site foi uma surpresa
Recentemente, decidi fazer uma compra na LightInTheBox para adquirir um vestido para uma ocasião especial. Fiquei impressionado com a variedade de opções disponíveis no site e encontrei o vestido perfeito que atendia às minhas expectativas.
Após fazer o pedido, recebi um e-mail de confirmação e fiquei aliviado ao saber que eles forneceram informações de rastreamento para acompanhar o pacote. A entrega foi dentro do prazo estimado, o que me deixou satisfeito com o serviço de envio.
Ao abrir a embalagem, percebi que o vestido correspondia à descrição do site e estava em ótimas condições. A qualidade do material era boa e o vestido se ajustava perfeitamente. Fiquei contente com a minha compra.
Apesar da experiência positiva, tive algumas dúvidas em relação ao tamanho antes de fazer o pedido, então entrei em contato com o serviço de atendimento ao cliente da LightInTheBox. A resposta foi rápida e eles foram prestativos em responder às minhas perguntas.
Em geral, tive uma boa experiência com a LightInTheBox. O processo de compra foi fácil, o produto chegou conforme o esperado e o atendimento ao cliente foi satisfatório. Com base nessa experiência, estou disposto a considerar fazer novas compras na plataforma no futuro.
I had a very fast delivery and everything that I bought was top quality. I bought my wedding from this site last year and that was where my mind was made up on the quality fit. Thanks Lightinthebox
It took so much time and the freight charge were high
This was a great buy. Highly recommend this site. Premium product at a minimum price
I love this dress! Fits perfect and I love the material!
Got my shirts I ordered Didn't take long and like them all
Beware it's a scam site and do not buy any item from there! We bought a cheap stuff but a paid a huge amount and wanted to return. But they have made our life difficult to return the item by offering reward in terms of coupons. Scam!
Ordered dress July 7th. Still no delivery and cannot reach anyone. Email is useless. I NEED FOLLOW UP BEFORE I FILE COMPLAINT
Trans ID 40M*******UJ*******
Invoice ID litb*********************
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101223129 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service