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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I needed to return shirt. I ordered a small and it was too big. The return process was horrible. They only offered a partial refund. To send it back was going to be more than purchase.They would not help with shipping. They gave me $7 and I paid 38 total. Buyers beware, don't order from this company.
On the upside, I have now been reimbursed by Megha, so that is helpful. My reviews still are not on their site, though, so just be aware that even if an item has a 5 star rating, chances are good that any negative reviews have been removed by the business.
I ordered two tops from Light in the Box online, and both were very poor quality. One is so bad that the fabric is actually stamped with 3 large black B's in ink (2 in the front, one in the back), it's too big, and the fabric feels like the material they make parachutes out of. With that damage, I cannot even give this away. The other came with a modified collar of poor quality that they effectively have blurred on their website images so that you cannot see it. While the quality was poor on that one as well, I will try to give it to one of my neighbour's kids, but I certainly would not wear it. I left a review on their site, but as noted by someone else, they appear to remove any reviews that are not at least 3 stars, so mine is not there. I will reconsider my review if they provide a complete refund in a timely manner.
De bestelling laat lang op zich wachten, ondertussen worden er items geannuleerd en terugbetaald door het bedrijf wegens niet beschikbaar. Zeer hoge verzendkosten. Snelle reply van klantendienst.
They don't take returns! They lie in the product description. They said 100% cotton and it was 100% something else. They will not give me refund unless I return the merch back to Singapore at my own cost. Deplorable.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101257191 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Product was not as pictured, the fabric was poor quality. Trying to return the product was a nightmare. With each email from me, I received an email offering a discount for a future purchase. After stating over and over that I wanted a refund, I was told that there is NO Return Label and it was up to me to return the product which would cost $10-$40. Here is part of the company's email. We're sorry that you want to return the product. Sorry that we don't have the return label, please return it to our Asia warehouse by the cheapest tracking service in the post office. Usually, it costs $10-$40, and it takes 2-4 weeks for delivery. The refund will be issued once we receive it and pass the quality check. Buyer beware.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101257280 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
La tienda tiene artículos muy importantes que no podrás encontrar en las tiendas físicas de tu ciudad. Los precios son increíblemente competitivos. El único problema es el estar tan lejos de los centros de distribución. Tenerife es un destino muy complicado para el comercio electrónico. Normalmente el tiempo de espera es de 20 días. Aún así vale la pena.
I have purchased three dresses, two shirts, and some blouses from Light in The Box. I have been very pleased with the clothing plus the service. Even though I have to wait a while for shipping, the items are worth the wait. I high recommend this company.
This is a scam company they took my money I order 2 items they only sent one and told me the address was wrong, so this is why I didn't the second. Is because the address was wrong. Question is why did receive the pants and not the shirt. It's the same address then they tried to act like it was my fault and only send me half my money back 33$ They will take your money.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101257415 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Good deals, true to size. I brought 3 pairs of sandals all fit perfectly. Good packaging and came in short time frame. Such a great selection.
Amei as minhas compras! Chegaram rapido para mim. Comprei duas correntes e a qualidade é excelente! Provavelmente comprarei novamente!
Recomendo!
Loved my purchases! They arrived quickly for me. I bought two chains and the quality is excellent! Will probably buy again! I recommend!
I just received my new shorts and the pocket is ripped from top to bottom
$#*!ty Quality! 100%
Never again will I buy from them!
And the worst part is... there is no number for customer service. You have to download the app
This company is garbage
Do not order from them!
Products do have flaws. I understand that...but if you can't talk to a representative then what kind of company is it!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101240212 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I order some shirt and paid for the express delivery for 3-5 days hoping i would get it before my friends birthday. It's been 7 days and i got an email that says its getting ready to be shipped. The birthday has already been pass. Never will i order from here unless i get a refund.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101240234 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Ordered 3 items from them and was told order was received, but I have yet to receive one item. Will not purchase anything else from this website.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101240404 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Det er sjovt og udfordrende (for økonomien) at surfe rundt i LightInTheBox.
Vi vil alle finde ting vi lige står og mangler og kan bruge til noget..
The dress I ordered was described as linen - it was gauze! Ugly & so cheap I would'nt wear it a a nighty! The reurn is so complicated that I refuse to spend another cent on mailing back to China! Why can't I return it to the NJ address from where it came? This is a deplorable company. Do not buy a thing from them.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101240463 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Rendszeres vásárlója vagyok az oldalnak. Sokszor előfordul, hogy egy-egy termékkel probléma van de mindig sikerült ezt a megoldani az ügyfélszolgálat segítőkészségével. Többször lehetne leárazás és az ide érkezés is nagyon lassú.
Comprei um fone, aliás maravilhoso pena que veio com um fone apenas pegando,mas a entrega foi rápido e ambos atenciosos me enviando informações de onde o aperelho estava.
Bit slow on delivery and getting product after ordered. But so far pleased with purchase
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101257093 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox