LightInTheBoxReviews 13,694

This company is amazing. The prices and product quality are awesome. I love the great customer service and how easy they make it to do business on their app. There are all sorts of great incentives and they have an huge array of products they offer.

I thought the product image was not a true representation of the product I received. I explained this to Customer Service and provided images to make my case. My LightInTheBox account was credited with the full amount within 48 hours thereof and I opted to initiate a withdrawal (back to the original Credit Card) which takes 3 - 4 business days. Also, I have been informed that I may keep the product. I must say, Customer Service has been Top Notch.

The quality of the product I ordered was great. The product shipped quickly and arrived safely. However, I had to do a custom sizing order due to the fact that their standard sizing is very different than most clothing shops. The outfit fits well and is good quality, however, the placement of the zipper and the fact that it is all one piece will not allow me to get in and out of it without help. It's not because it's too tight, it is very much about the placement of the zipper. I purchased this outfit for a MOB dress for my daughter's wedding and I really don't want to have to have a bathroom buddy every time I need to use the bathroom. It is non-refundable because it was a special order sizing item. So now I have found an alternate outfit at a different store and have lost the cost of this outfit. I have attempted to contact to get a partial refund or even a credit would be great, but finding contact info for LITB is very difficult.

Light in the Box, like Cotosen, is a Chinese company that manufactures $#*!! Wake up people. The Chinese are masters at making pretty pictures on the internet(bait) and then their slave laborers create garbage to ship out to moron westerners who haven't figured out how the world works. Wake up and stop sending money to China. Buy American and have a MAGA day ;)

I ordered some Bike accessories which looked good and were reasonably priced. I have still not received them after more than 2 months. Allegedly, they have arrived in country but have not been transferred to the local courier. In spite of numerous emails to their customer service, I have been met with some nice sounding words for my plight, but no meaningful attempts to resolve the delivery. I have asked for my money to be refunded on three occasions, each of which has been ignored by their customer service
As I cannot trust their delivery of service of problems that arise, I will not be using them again and cannot recommend them.
Following my review being lodged on this site, Light in the Box contacted me, and we have now resolved the issue to my satisfaction.

Bought a dress, color stated as "white" and wow I've never seen such a bright white dress before, looks cheap, and it doesn't fit. I ordered it as a guest so I downloaded app and cannot find order, they asked for order number, receipt of payment, shipping address etc, all this was submitted twice and still have not heard back if they received it. Again there is no one to speak to to get this taken care of, dress was not cheap and I can't afford to just let this go, would NOT recommend ordering anything from this place unless you can absorb cost if you don't want it.