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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Se cumplio mi expectativa, en cuanto a tiempo de entrega, precio, calidad y diferenciacion
Shipping was fast all items were nice. I ordered one top too big reviews were go up a size a little too big. Other than that everything was great anklet was a bit tight but I fixed and absolutely love it. I just wish there was free shipping on larger orders.
Veldig allrighte klær, med godt stoff!
- Klærne med "merke", som så ut til "å være sydd på", (på bildene på nettsiden)
Var "inne i selve stoffet", men veldig allright allikevel.
I like to shop in your store for sale the products and good quality, the serviced fast too
Nagyon meg vagyok elégedve a kapcsolat tartással, a napra kész nyomon követéssel! A legmegbízhatóbb, a legprecízebb, a legjobb, és a távolságot tekintve a leggyorsabb azokhoz képest, ahol eddig leadtam rendeléseimet. Minden a jelzett időpont előtt érkezett meg, gratulálok a csapatnak minden dolgozójának. Köszönöm szépen! Vigyázzanak magukra! Sok sikert a továbbiakban is!
I ordered a jumpsuit that was the quality of a costume. It was so see through and of VERY poor quality. I requested a return and sent in the required information. I received an email that my return would be reviewed. It's been a month and I have heard nothing. Seventy bucks down the drain.
I have asked for return information last week and am still waiting for a response
The case was settled to my satisfaction. The product itself is excellent!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101275978 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Lots of choice in all areas, and unbeatable prices. Despite the distant shipment, the delivery is fast. The only complaint is too much advertising message sent.
I have literally ordered TONS of shirts & pants from LITB. NEVER disappointed. Their business is awesome & their customer support department is nothing short of phenomenal. I urge those that haven't tried them, to do YOURSELF a favor and get yourself some good quality clothing and SAVE SOME MONEY at the same time.
Wanneer alles past dan gaat het goed, heb je dingen die niet passen dan is ruilen of terugsturen ONMOGELIJK.
Beste klant,
Dit is Megha, supervisor klantenservice Lightinthebox.
Het spijt me voor het veroorzaakte ongemak. Nu krijgt u snel persoonlijke hulp.
Ik heb ticket # 101276040 aangemaakt voor uw probleem. Het ticketbericht wordt verzonden naar uw e-mailadres gerelateerd aan het LITB-account. Controleer het alstublieft, we wachten op uw reactie.
Het is mij een genoegen u te helpen!
Eerlijk,
Megha
Klantenservice Lightinthebox
I love your products They are so much better than other companies's offerings Innovative and very reasonably priced
Lightinthebox is an amazing company. I ordered a pair of shoes for my God Daughter. They were not shipped on the expected date. However, I was fully informed and provided options in the case that I no longer wanted the shoes. Lightinthebox is very responsive and always keeps me updated. I reached out to them to see if they were able to still get the shoes. The shoes became available and since I've been waiting for them and they were for my God Daughter, LTB shipped them overnight to me at no additional cost. In addition, they provided me with coupons for my inconvenience. The service provided by LTB puts the "H" back into humanity. My God Daughters mother passed away in December. She was my best friend for over 20 years. We always looked out for each other and made a promise that if one of us passes away that the other one will make sure that all children were taken care of. LTB listen to my story and went up and beyond to make sure the shoes got here. Thank you LTB!
Molto sodisfatto articolo bellissimo abbiamo ordinato un secondo articolo che deve arrivare a giorni, grazie per la Vostra puntualità
The advertised shirt arrived and the overall quality was acceptable. However, it was advertised as "LINEN" but was actually 100% polyester. Not as great a deal as it was made out to be. Very deceptive.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
MY EXPERIENCE IS THE PRODUCTS ARE GOOD. THE COST IS GREAT BUT THE SHIPPING COST MAKES UP FOR THE INEXPENSIVE GOODS. SO YOU MIGHT AS WELL PAY TOP DOLLAR AND GET FREE SHIPPING.
99% of my orders are true to size, exact to the description & arrive in a timely manner.
Pierwszy raz kupowałam w tym sklepie. Proces zamawiania bardzo prosty. Realizacja zamówienia szybka i bez zakłóceń. Na bieżąco mogłam śledzić przesyłkę. Termin dostawy bez opóźnienia. Polecam zakupy.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101275889 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox