LightInTheBoxReviews 13,694

This company is a SCAM- DO NOT send them your money- If you get the item - it will not be the same as and they will not return your money. Picture 1 is what I received- Picture 2 is what I ordered.

Of the 4 tops I have ordered so far, 2 were fabulous, fit true to size, look like the photos on the website and great prices! One of these was white and although it looks like solid fabric in the photos it's actually eyelet material, quite pretty and surprisingly not see-through. The other 2 were t-shirts and not like they appeared. The photos on the site looked like they had looser flared sleeves and bottom hem but they are actually straight and much narrower. Also the colors weren't quite true, especially the one which appeared more sky blue in the photo and is a dull greyish green. I don't want the hassle of trying to return them so I'm going to try convert them into tank tops because the fabric is actually quite nice and soft.

I ordered a dress for a wedding based on the sizes available to choose from AND WITHOUT sending my measurements for customization. I cancelled my order within 3 days after placing it and asked for a full refund. After waiting for a response for more than 48hours, customer service finally came back to tell me that my dress is considered made to order and if cancelled for more than 24 hours after placing the order, I am no longer eligible for a full refund. Cancellation fee is 50%. The dress was $125.
Since there is no way for customers to fit the dress before purchasing, this return policy for made to order dresses is something that you should be aware of and consider before placing an order.
After I had posted a review regarding my experience, Megha, customer service supervisor, promptly came back with another explanation and offered to refund most of the amount back to me. I apprecaite this.
This return policy will cost you quite a bit of money specially if you send it back after you receive it (shipping and insurance fees are not refundable). Just a tip for would be customers. Make sure that you are not purchasing a made to order item.

I should have known better. The sizing chart was way off when I bought 2 bras, but I measured them precisely. Not only did I order a size that was 3 times higher than my normal size, but I also ordered the size up from that just in case. Neither one was close. Both were 15 inches smaller around the chest than was advertised. It was bad enough that it took so long to get the product, but >>> THEN >>> when I tried to get a refund, I had to send in photos to prove that the sizing was wrong. Regardless of why it didn't fit, I shouldn't have had to prove it. They absolutely did NOT want me to return the product. In fact, they offered discounts to keep it. What am I going to do with something that doesn't fit? Keeping it isn't the point! Then, once I completed all the paperwork kand emails, I had to wait for confirmation. But that wasn't all. The hassle continued. After I received the confirmation that it was okay to refund it, I got an email telling me I had to wait 24-48 hours and go back into the website and choose the refund manually. How ridiculous! I didn't even understand what they were asking me to do and as a result had to spend an hour trying to figure that all out. As much as they say they want 100% customer satisfaction, how can ANYONE be satisfied with a return policy like that? They just want you to give up and go away. As a result, I would never order from this company again, nor would I recommend them. Stick with Amazon. Immediate shipping. Hassle free returns. Light in the box is not worth it.

Hello!
I was pleased with my products except one which had nothing to do with what I ordered but it wasn't possible to send a message to you.
Below is what I ordered and what I got.
I will be happy to express my opinion!
Thankfully!

Ordered 5 shirts and receive 8 socks all used an dirty. They never retuen mioney. Chinese Scam place

I've recently ordered many shirts from LightInTheBox and, surprisingly, I've had good results. The shirts are the same quality as most of the on-line sites from which I'd previously ordered. My only critiques would be that the pictures of the products should include a front and back view of the printed shirts. Solids wouldn't be an issue unless they're not 100% the same color. The only issue that I've had with the shipping was with the processing of the second of three orders. It was delayed and, due to a size adjustment, I didn't want to acquire additional items on sale until I tried out the different size. I still added an additional order, just in case, but should've ordered more. Turns out that the sizing is a "true fit" for each product that I've ordered, unlike some other clothing sites that promise a "true fit." As a person who has recently lost a sufficient amount of weight, sizing is important - you don't want it too loose or too tight. Luckily the 1st order was only 2 shirts.

Shopping with Lightinthebox has been a continuous rewarding experience. Each Order is treated as special. From the order is placed until it is received you are kept informed. Also, a review of your order is requested, they want to hear if you are satisfied or dissatisfied. That to me is very good customer service.
The cost listed for all their products are very affordable and most times are of good quality. I have no regrets shopping with this Company. I have always recommends it to my colleagues.