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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Honestly, prices of the items are great and delivery time is not bad, but the clothes are a bit shoddy and the fees for delivery are a bit much
I received, as expected.
The Men's Tactical Shorts Cargo Shorts Zipper Pocket Multi Pocket Plain Comfort Wearable Calf-Length Casual Daily Holiday 100% Cotton Sports Fashion. The zipper used in the middle to close it on the hip will not last... maybe put a more durable zipper and sell it a little more expensive.
All other items are ok. Thanks
I now have 3 of these dresses which are perfect for the hot summer. Well made and true to size. Definitely recommend this product
I received my package. I love the pink slippers, they are so comfortable. I have the black ones and will have to get the green and white ones.
I have bought many shoes and they are pretty much the right size.
I have 2 spray bottles for my oils and got 2 more. I use pretty much daily.
Beautiful dress,fast shipping, very happy with my purchase Thank you very much!
The photos are certainly the origionals that are being knocked off. Again poor quality, bad fit, would not recommend.
I was satisfied with my order, with the exception of one item. It was nothing like the picture. It was the equivalent of a long t-shirt.
The dresses looked beautiful until I tried them on. Based on my normal size AND their size chart, they should have easily fit. Unfortunately, I could barely fit in them. They felt similar to any cheap apparel from China you get even though I thought I was buying from the USA... until I looked at the bags they came in, which appeared to have some kind of Asian scribbles written below the English name. I tried to return it. I was told it is a non-returnable item and they included a chart I never saw when I placed the order. Buyer beware. I don't know where the good reviews are coming from.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101308099 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Det är helt omöjligt att nå kundtjänst om man behöver hjälp med något man inte köpt.
I ordered several items from this company some good some very bad return is very difficult no more no
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101292772 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Die Ware die ich bekommen habe ist sehr gut verarbeitet und sie sieht sehr gut aus.Für diesen Preis habe ich eine so schöne Ware nicht erwartet.Durch Zufall habe ich Ihre Firma kennen gelernt ich bin begeistert.Ihre Barbara Wilhelm
I ordered a swimsuit and it's so beautiful and his quality. It was just a little too small so I wrote to exchange it and Alejandro was SO helpful and made the process really easy which I appreciate so much. I will order from this site again!
Good looking and nice fitting shirts
Good quality
I got many nice compliments
Sent me the wrong item. Not only that but the item was a shoddy, wrinkled badly-made baggy t-shirt that looked like it had just been picked up off the floor and was worth no
More than 20 pence. When I requested a refund (having sent photos TWICE as requested) they told me it had been sent from a third party seller so I'd have to pay the postage of $10-40! An utter con. Avoid these crooks like the plague!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101285604 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
The product quality was great same as the advertised pictures.
The parcel arrived early and in good condition.
Overall the experience was great.
Thank you.
Ordered a bathing suit that had a big gap on the side of breast area, definitely a quality issue. Tried to process a return to no avail. Then I looked online for tips to return, all negative comments, too much effort without returning successfully. I will cut my loss as time is money. I hope others will read the many negative reviews out there before supporting this business. They got me for $33, small value but it hurts to waste money.
JCC
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101284523 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101307933 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox