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LightInTheBoxReviews 13,694

3.9

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1494
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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A surprisingly good experience
August 8, 2023

I was very wary of the site at first, as we've all heard the stories of other similar businesses. But so far, and after three orders already, I'm quite satisfied. The clothes fit perfectly, the fabrics are nice too. I also ordered a few items and they're of nice quality (an umbrella and a ring). Furthermore, shipping time is very fast, especially considering I live across the globe.

Date of experience: August 8, 2023
Virginia
1 review
0 helpful votes
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Bob's Shirt
August 8, 2023

I ordered this shirt for my husband, who's name just happens to be Robert (Bob). It fits him to a t. He absolutely loves it.

Date of experience: August 8, 2023
Canada
1 review
0 helpful votes
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Summer shirts
August 8, 2023

I ordered and the shirts came on time and fit perfectly

Date of experience: August 8, 2023
Montana
2 reviews
0 helpful votes
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Great Shopping Experience
August 8, 2023

The order was easy to place. The shipping time was reasonable. The check out process was quick. The products purchased were as advertised.

Date of experience: August 8, 2023
Minnesota
1 review
0 helpful votes
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2nd order was very fast
August 7, 2023

Love the products that I received in my order. They fit great and look awesome. I would definitely recommend the site to others...

Date of experience: August 7, 2023
Ireland
1 review
0 helpful votes
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Never received my order. When I login to my account it says no orders despite having paid. I got order no ******* but received nothing.

Date of experience: August 7, 2023
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 101317823 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

District of Columbia
2 reviews
0 helpful votes
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No complaints
August 7, 2023

No complaints w/ my order, nor w/ the time it took to arrive.

Date of experience: August 7, 2023
California
1 review
0 helpful votes
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Nice
August 7, 2023

Light in the box kept me informed the whole way through my order intially after i placed and order i was concerned it took awhile before my first order was shipped but as stated they emailed me updates and also could check on line and was very pleased with what i ordered product was fabric softer than i expected and considering the price of some of the items nice quality and resonable on the cost i would recommend this shipper only thing is the shipper charges are steep other than that very satisfied

Date of experience: August 7, 2023
Canada
1 review
0 helpful votes
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I have ordered some shoes before, although the quality wasn't that great they worked for the summer. Bought a three dresses to size, they are tight and so short, one looks like a shirt. Trying to return them and I am just getting the run around. I just need the label for the returns, plain and simple.

Date of experience: August 7, 2023
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 101317849 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Florida
2 reviews
2 helpful votes
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VERY CHEAP
August 6, 2023

I purchased the lilac mermaid trumpet cocktail dress #*******. It was SOOO cheaply made and did not fit correctly or lay as shown on website. This is a Chinese cheap company. You can not return or get a credit if the item is cheap or does not fit. DO NOT BUY FROM HERE

Date of experience: August 6, 2023
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.

For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?

Sincerely
Megha
Customer Service

Norway
1 review
0 helpful votes
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Was shopping here 3 times. It was clothes for man such as T-shirts,shorts,for woman hoodie and T-shirt,bag for travel,wig and Volcanic matting roller for face. The quality of clothes really very good and same as on picture,size little less as they indicated on table,so it would be good if you will order one size next than your in table. Bag came perfect,I m very glad. I m not satisfied only by wig. It was not same as on picture absolutely,so I don't recommend to buy wigs without real pictures. In other situations such as clothes,bags,rollers for face I recommend! Shipping is faster than another trading platforms was all 3 times. Also I think if you have a doubt to buy for example wig, write letter to seller that he will send real pictures how it looks like in reality, because wigs on another trading platforms I met really better not only because of price or variety, because there lot of real pictures of this.

Date of experience: August 6, 2023
Nevada
1 review
1 helpful vote
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Ordered swim shorts for my boyfriend. He has a 30" waist. A medium was way too small. Cheaply made, no support. They want $20 to return it. Never again!

Date of experience: August 5, 2023
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 101307471 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Canada
1 review
1 helpful vote
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I get an email that says my package was delivered to either my door or mail room. The problem is that I have no mail room and that I live on the 30th floor and the only way to put a package at my door is for me to buzz you in and or you need a fob to gain access to my floor. No picture taken. I don't even think there was even a package. Looking at all the reviews for this company and there are hundreds that say the same as me that the package says delivered but there was no package. Total scam website do not order from them! They say to check with the delivery company first but that information is no where. Also this site claims to use DSL couriers but they don't. Can't find anywhere to contact courier company anywhere! SCAM-SCAM-SCAM

Date of experience: August 5, 2023
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 101307535 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

NL
1 review
0 helpful votes
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Good
August 5, 2023

Cheap stuff 23 best good fine great top oke good stuff phone

Date of experience: August 5, 2023
Illinois
4 reviews
0 helpful votes
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I only bought the two items because you do not have PayPal Credit. I had over $200 worth of merchandise in my cart, got ready to check out, and found you didn't have PayPal Credit and was unable to complete my purchase. Please add this to your payment options so I can put these items back in my cart and you can ship them to me. Would Love to own them. Thank you for your time.

Date of experience: August 5, 2023
Indiana
1 review
0 helpful votes
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College bound, and lookin' stylish
August 4, 2023

My order for my two granddaughters, arrived just in time to set off to college, very soon. Thank - you for making them super happy. Delivery was very good, no issues to report. Priced very affordable, for this "mamaw". Again, my granddaughter is very pleased. Thank-you..

Date of experience: August 4, 2023
Canada
1 review
0 helpful votes
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Graphic T-shirts and Shorts
August 4, 2023

Placed two orders, first order shipped as two-part order. Second part of order one and order # 2 arrived at same time. Everything was great except for some slight defects to the left sleeve stitching. Other than that issue, everything was good.

Date of experience: August 4, 2023
California
2 reviews
4 helpful votes
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Mostly satisfied
August 4, 2023

So far most of my experiences have been really good. From the start, it took awhile to get ordered items shipped. Over recent weeks, I have noticed and improvement. One suggestion I would give is that before posting products for sale, make sure the sizes are posted or correct. Some products have no conversion charts and some have the same measurements for each size. For example, in women's clothing I will see Bust: 55 under Small, Medium, Large, XL, XXL. Etc.

Date of experience: August 4, 2023
Canada
2 reviews
0 helpful votes
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Top notch Lightinthebox.ca
August 4, 2023

Outstanding products, superb quality, perfect fit, wonderful customer service, extremely reasonable prices and fast delivery. Highly recommend this company for all your fashion needs, accessories, pet friendly and home goods and decor.

Date of experience: August 4, 2023
Canada
1 review
0 helpful votes
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Latest order
August 4, 2023

Arrived when expected. Disappointed with the skirt. It doesn't look like linen at all and feels cheap.

Date of experience: August 4, 2023