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LightInTheBoxReviews 13,694

3.9

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1494
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

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Brazil
1 review
0 helpful votes
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Encomenda recebida
July 25, 2023

Estou satisfeita com a minha compra. Chegou no tempo certo e bem embalado, parabéns aos desenvolvedores do app.

Date of experience: July 25, 2023
Brazil
1 review
0 helpful votes
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Superou minhas expectativas
July 25, 2023

Gente o material é perfeito, qualidade única e sem igual, detalhes muito lindos, eu amei cada detalhe

Date of experience: July 25, 2023
Washington
1 review
0 helpful votes
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My experience has been wonderful with Light in the Box

Date of experience: July 25, 2023
Indiana
1 review
0 helpful votes
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Not bad.
July 25, 2023

I've ordered the same bags twice from the site. The first time, I ordered 4 bags and had to wait forever on the order because one of them was taking forever to process (back order possibly?), but they gave a discount due to the wait and once they shipped they arrived quickly. The second order I received the small bags when I ordered the large bags, and I am still waiting (and waiting and waiting…) on the correct bags to ship. The bags are super nice and the price was excellent, my only complaint is the shipping issues I've experienced.

Date of experience: July 25, 2023
Washington
2 reviews
0 helpful votes
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I am a big guy. All items were ordered at 3 XL.I ordered some items for my daughter too. All came to small as well.
"Silky" tank tops are at least two sizes to small. One of the Hawaiian shirts didn't have a button eyelet so it's basically useless.The other one ( with the girls) is not 3XL which size I normally buy in the stores here.
Swimming pants don't go past my thies.
The summer shoes are fine though.
DHL delivery was to my expectations.
Unfortunately I didn't save my emails but, even if I did I wouldn't want to go to the GIANT HUSTLE of going through the process of returning anything.
I just won't buy anything ever again from LITB.
I do NOT recommend this merchant to anyone who is bigger than a person from Asia.

Date of experience: July 25, 2023
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.

For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?

Sincerely
Megha
Customer Service

Brazil
1 review
0 helpful votes
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Melhor app de compras
July 25, 2023

Melhor app gente pra comprar itens sem sair de casa, amo as promoções. Demora um pouco, mas chega.

Date of experience: July 25, 2023
Brazil
1 review
0 helpful votes
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Avaliação
July 25, 2023

Amei o aplicativo prático Fácil de usar os produtos de qualidade fora que meus pedidos vieram super bem embalados e no prazo

Date of experience: July 25, 2023
Brazil
1 review
0 helpful votes
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LightInTheBox Review
July 25, 2023

Gostei muito do site. Tem uma imensa variedade de produtos e o pedido que fiz chegou muito rápido, bem embalado e funcionando perfeitamente.

Date of experience: July 25, 2023
Spain
1 review
0 helpful votes
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Excellent Product and Service
July 25, 2023

The website was easy to use, the canvas painting I ordered is available in numerous sizes, and the ordering process was straightforward. The tracking data was accurate and kept me up to date with the forecast delivery date. The painting arrived within the advertised time frame. I'm very pleased with the painting, which is excellent quality and very competitively price. I highly recommend LightInThe Box.

Date of experience: July 25, 2023
Canada
1 review
0 helpful votes
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First time
July 25, 2023

Supplier came through as advertised on in the time specified. What more can you ask? Who do do do do do do go do do go to go to go do go go go go go go to go go to to go to full go to go to to yell to to to go go

Date of experience: July 25, 2023
Brazil
1 review
0 helpful votes
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Maravilhoso
July 25, 2023

Amei tudo. Super indico.chwgq certinho. Podem comprar sem medo. Comprei um depilador top demais. Recomendo.

Date of experience: July 25, 2023
Pennsylvania
1 review
0 helpful votes
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Delivery
July 25, 2023

This order came quicker than I had expected. Love the packaging of the product.

Date of experience: July 25, 2023
Minnesota
1 review
0 helpful votes
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First time buyer
July 25, 2023

Ordered two ladies polos. I sized up two additional sizes just hoping they would fit. Blousy would be ok even if too big. Garment price was acceptable, but not a real bargain.
I felt shipping cost was very high, so that may limit future purchases.
Communication was almost daily. I felt like they were trying to keep the customer informed.
Arrived just fine, no issues or additional charges.
Shirts ordered were a bright print which I anticipated, but the print on one shirt is way out of focus. Not a soft focus but a bad visual design, even for bold floral. I looked for return details but assumed it wasn't an easy process and I'd probably never get my payment back, would have to pay return shipping, etc so gave up on the idea of returning it. But definitely not an issue I could control, and I wouldn't have bought it if the photo had been accurate.
The second shirt was in focus and looks nice, but colors aren't really same as in picture. Again, won't return but not thrilled.
Had these been inexpensive then I could just live with it, but amount spent including shipping/fees was well more than I would have in a store.
Not sure if I'll be a future customer. High shipping and return policy are big deal breakers, so will just depend on the item.

Date of experience: July 25, 2023
Canada
1 review
0 helpful votes
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Item arrived a bit late but I am happy with my item. Very pretty. Can be worn with jeans or a dress

Date of experience: July 25, 2023
Poland
1 review
0 helpful votes
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You are amazing
July 25, 2023

It is hard to describe what purchases and how much goods I have from you. There is not a single thing that I or my friends do not like. I do advertising for you both at work and in my town and every time I hear positive things when it comes to shopping with you. No matter where I am, whether at home or in the store, I attract many people's attention because the goods from you are "UNIQUE". Attention because if I want something, I buy it. Thank you very much, but it does not mean that I am saying goodbye to you - your shop is a miracle of the 21st century. Regards

Date of experience: July 25, 2023
Illinois
1 review
0 helpful votes
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Very nice!
July 25, 2023

I bought 4 polo shirts they look great, true fit. I wear a Large and they were a true fit. The only negative I would say with Liteinthebox is their shipping and handling is Ridiculous in pricing. I could find the same shirts and items with Temu and they have free shipping and handling all the time. That's a HUGE game changer. I've had lots of friends and family stopped shopping with you guys and went to Temu because of your outrageous shipping costs. I have scaled back shopping with ur site as well. I hope you either cut ur shipping to a regular locked in general free or wave it totally. Or even send repeat shoppers free shipping offers as a coupon to keep us..

Date of experience: July 25, 2023
Ohio
1 review
0 helpful votes
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This is perfect
July 25, 2023

Shopping with Light in the Box has been an excellent choice

Date of experience: July 25, 2023
Algeria
1 review
0 helpful votes
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Great items and fast delivery
July 25, 2023

I have tried shopping several times from the site and found that the items are of excellent quality and also with regard to delivery, it is fast. It would be preferable if the shipping prices were slightly reduced. Thank you.

Date of experience: July 25, 2023
Brazil
1 review
0 helpful votes
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Produtos ótimos.
July 25, 2023

Adorei os produtos, a qualidade deles é muito boa e são muito úteis. Comprarei mais vezes.

Date of experience: July 25, 2023
Brazil
1 review
0 helpful votes
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Produto excelente
July 25, 2023

Ótimo produto rápida entrega, perfeitamente em bom estado chegou super rápido eu amei demais

Date of experience: July 25, 2023