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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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كانت رائعة من اول ايام العيد ولا انتي لا انا وانتي بالف خير ان كان راي انا وانتي وانتي بالف عافية حبيبتي انا تاخرت انا كمان بحبك كتير انا وانتي كمان بحبك بحبك كتير انت انت كتير انت حبيبي انت انت حبيبي حبيبي انت حبيبي وانت والاهل بالف خير يارب انا تاخرت كتير انت حبيبي انت كمان
The color was not as pictured, it is ugly. This is 100% polyester and does not fall the way cotton does. The photos used imply cotton. I used the sizing guide, and these are HUGE. It took a lot of searching on the site to find return instructions. The search bar is useless in this regard. The return process id archaic and draconian, as if designed to discourage returns, if not to make it impossible. When i finally got to fill out the return application, A) it will not accept my photos and B) the submit button doesn't work. I have photographed the entire process to submit to the CA Atty General's office, Department of Consumer Affairs. DON'T waste your money!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101337046 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I purchased 2 dresses niether of which fits. To return them you need to measure the garment and take photographs to get a refund. This is a sham and a shame. I will never purchase items from them because they do not accurately reflect the documented garment or its size
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101480939 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Before I ordered the mother of the bride dresses, I called to confirm the return & refund policy. Unsure of the sizes, I was told - sure no problem. Order two and return the one that does not work. Upon receiving the order, that was not the case. They refused to provide return instructions. Failed to respond to inquiries. I opened a dispute with my CC company. They provided instructions which I followed to the letter. It cost me 80 US dollars to ship back to China using their instructions. Their email clearly stated your refund will be issued upon QC of the items. Three months later, nothing. Now they are back to "we do not return items." These are dishonest business people. STAY CLEAR OF THIS SITE.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101337228 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I found this site since I am buying for a 15. The clothes are beautiful but the return policy is not the best. Because the site doesn't have a warehouse in the United States the return is expensive and if the person is to keep the clothes it's not a full refund as well, the con is that the partial refund can't go back to PayPal or the card used.
I love buying clothes from LightInThebox, quality of the fabric is high. I wasn't disappointed at all. Very happy and got my packages pretty fast. All the clothes fit me like a glove and I was amazed. I love their email specials also. I am so glad I found LightInTheBox I will buy from them a lot. Is a web-site that makes you feel at home. Thank you all to LightInTheBox you all are amazing and your clothes are beautiful.
My order arrived in a short time, and the items are quite lovely. I ordered 5 items. One top is not as advertised, but the others are. They fit well, and look great.
The shipping is fast. Everything comes as advertised and works as advertised. Happy I found this site and will be doing more purchases in the future.
I love the clothes steamer/iron. It works very well on clothes. I had a new jacket delivered with a lot of creases and was afraid that a normal iron would cause shine marks on it. This steamer removed all the creases perfectly without any shine marks on the jacket. The mini air conditioning unit is simply a small fan.
My last order was two dresses and several tops. The dresses are so cute! One is a colorful sun dress that I can't wait to wear and the other is a black cocktail type that is for a special occasion coming up and is perfect for it. The material and colors of the sundress and tops is very nice. As with other orders from Light in the Box, the material used is very nice, not flimsy or cheap feeling. I'm hooked.
Très bien livraison ultra rapide, bonne qualité se site mérite d'etre plus développer afin d'attirait de nouveaux client
I've ordered from this company several times and have liked the style of the clothing. The only issue is the shipping is slow and the clothes a lot of times run smaller than the standard size. I will still order from them but read the review of the article of clothing to determine if you should go a size up.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101327285 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
The quality is very good. The large fit me perfectly...I'm short but I wanted them long. Many compliments when I wear them. Will buy from them again when I want something special. I.
I have been shopping at Light in the Box for over a year, and I recommend them for everyone! All the products I have purchased, eg.dresses, bathingsuits, tops, pants; have all been of the best quality and best prices anywhere! All you have to do is follow the size chart provided with every item, and you will be very pleased. I love this online store, and I'm sure you will too!
I have placed several orders with these folks. Many of the items (especially clothing) are unique and ultra colorful. Shirts you just can't get anywhere else. The more you order from them, the more email 'deals' you get offered - many at ridiculously low prices. I highly recommend them. Shipping to the United States does take a few weeks so order well in advance of your need.
Fabrics are quiet inferior quality for the value of it
Ironing is an issue
Online shopping is a gamble now a days. You never know if the quality, color or design is going to be like the advertised product. I order some items for an upcoming cruise and the quality and workmanship of all the items was better than expected. The colors were bold amd bright. The fit was on excellent and the material was of a nice quality linen. I will be making more purchases in the near future.
When I opened the bag, the sweater looked like it was cut out of a big square piece of materiel. Moreover, the zipper ran all the way down to the middle of the cat's eye which is totally different from the photos. I do not like it.
I order 2 tee shirts and got them both on under 2 weeks. I bought some shirts from another site and waited over 6 months. Super happy
Answer: Hello, I bought a few things and the quality was not very good and the sizing was totally wrong. I also bought a cellular charger and the battery inside was not soldered correctly. Lightinthebox has great price, but you pay for what you get, which isn't much. I have stopped buying from them.
Answer: Same problem... All thru email
Answer: We didn't buy a dress but the sizes are very small and the returns policy is a joke. I ended up losing money.
Answer: Dear Customer, we do recommend to you to refer to the size chart on each of the clothes first and then pick a suitable size for you.
Answer: Dear Customer, thank you for your inquiry. We're really sorry that our company made you feel nervous. Please kindly note that the total delivery time = processing time + shipping time. So for the arrival date of your package. It depends on the processing time of the product and the shipping method you choose. About the processing time, please kindly check the processing time on the product page. About the shipping time, you mentioned you paid extra fee for faster delivery. If the service you chose was expedited shipping, normally it takes 3-4 business days for shipping. If it's standard service, then 5-8 business days for shipping. If the order is delayed, we'll take full responsibility of that and you can contact us through tickets. You can refer to this guide to contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Answer: Will you send us your order number so that we can check?
Answer: Dont buy anything from this site. The picture is good, the object quality is garbage. You will be cheated and loose you money.
Answer: You NEVER get your money back... dont use them. I am amazed this company is allowed to trade, I am sure we have law's against this kind of practise.
Answer: Suggest not to buy. Might end up not receiving the order or received the wrong size and would be returning and paying shipping or requesting a refund or not receiving a refund at all. There's more legit company like Amazon where I bought the same one I ordered from Lightinabox, which I did not received. Sorry, but I would not trust this Co for anything. It' up to you to take the risk.
Answer: Count yourself lucky and DO NOT ORDER FROM THEM! You will be disappointed in the clothing and size from this company. All of the clothing I received was horrible quality and did not look at all like the photo they had online. They were just plain awful and the sizing was a joke. I received an XL shirt that would not fit a small person and a Med shirt (was supposed to be the same shirt as the XL) and the medium was literally larger than a 4x One was a terrible quality plain sweatshirt with a sticker posted on it and the other was a draping long gown like garment. I was appalled.would recommend finding a different company.
عزيزي العميل،
هذه ميغا ، مشرفة خدمة العملاء ، Lightinthebox.
أنا آسف جدا للإزعاج. الآن سوف تتلقى المساعدة الشخصية بسرعة.
لقد قمت بإنشاء تذكرة رقم 101336734 لمشكلتك. سيتم إرسال رسالة التذكرة إلى بريدك الإلكتروني المرتبط بحساب LITB. يرجى مراجعة ذلك ، وسوف ننتظر ردكم.
يسعدني مساعدتك!
بإخلاص،
ميغا
خدمة العملاء Lightinthebox