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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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First off, in order to return something, you need to jump through a million hoops. It is very hard to find information online on how to return anything, so once you pillage through useless information to get to anything substantial, you have wasted hours. Then, I followed their policy to the letter. I packaged up a large order to return, went to UPS on my dime, mailed it to a factory, took pictures of everything including my dated receipts, and never heard from them again. I emailed over and over. Nothing. Never got a dollar. 6 months later, the package is returned to me. DO NOT WASTE YOUR MONEY! I wish there was a zero star rating.
Depois de ter recebido o item e tê-lo utilizado, para já estou muito satisfeito. Como, e como tudo, é um artigo de desgaste, espero que a sua durabilidade, seja muito longas
I can't believe Light in the Box got decent reviews I think they are bogus! The pants ordered are not the same design as pictured on the website. The bottom of the pants is not even close to the online photo! How is it that I get charged the ridiculous shipping fee and it has a USA shipping address? Why would I add an order number to this review? Obviously going to the company and not an independent review site!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101362213 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I placed an order for my husband's birthday gift, thinking it would be delivered directly but I was shocked to see that the order never arrived. Very disappointed with LightInTheBox
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101362219 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Great experience... Shirts are beautiful! If you love Mermaids...these shirts are for you!
Everything was comfortable, delivered and fits. Very comfortable!
I've already sent verification of receipt and the rating above. I DO NOT WRITE REVIEWS! This company sends out entirely too many emails during the entire purchase procedure. I wish to hear no more about it.
Both pair of pants were not the correct size, the size displlayed was not the actual size. I attempted to contact customer services in refrence to my problem but tis very difficult. My contact information ie as foll
E-mail *******@yahoo.com, phone *******847
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101362242 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I have n evening gown but don't like my underarms showing. The shawl is great
Great Product, material is very loose and comfortable. Like the colours and looks great! Perfect for my vacation!
They are demanding a picture and measurements of the dress to decide if they will give a refund. Not.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101346489 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Inferior product, both design and quality, terrible shipping, terrible and confusing customer service.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101346693 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I ordered a LARGE swimsuit and the size they shipped me is most likely PETITE. It's laughable how small it is! There are no labels on it - they have been carefully cut out so as not to show the actual size, because it ain't large, I can tell you that! Would fit a tiny woman, MAYBE. Their return policy is RIDICULOUSLY convoluted, designed to make you not want to go through with the process - AND they make you pay for the return. SCAM! I am deeply disappointed and will be reposting this review all over the internet.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101336720 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
كانت رائعة من اول ايام العيد ولا انتي لا انا وانتي بالف خير ان كان راي انا وانتي وانتي بالف عافية حبيبتي انا تاخرت انا كمان بحبك كتير انا وانتي كمان بحبك بحبك كتير انت انت كتير انت حبيبي انت انت حبيبي حبيبي انت حبيبي وانت والاهل بالف خير يارب انا تاخرت كتير انت حبيبي انت كمان
عزيزي العميل،
هذه ميغا ، مشرفة خدمة العملاء ، Lightinthebox.
أنا آسف جدا للإزعاج. الآن سوف تتلقى المساعدة الشخصية بسرعة.
لقد قمت بإنشاء تذكرة رقم 101336734 لمشكلتك. سيتم إرسال رسالة التذكرة إلى بريدك الإلكتروني المرتبط بحساب LITB. يرجى مراجعة ذلك ، وسوف ننتظر ردكم.
يسعدني مساعدتك!
بإخلاص،
ميغا
خدمة العملاء Lightinthebox
The color was not as pictured, it is ugly. This is 100% polyester and does not fall the way cotton does. The photos used imply cotton. I used the sizing guide, and these are HUGE. It took a lot of searching on the site to find return instructions. The search bar is useless in this regard. The return process id archaic and draconian, as if designed to discourage returns, if not to make it impossible. When i finally got to fill out the return application, A) it will not accept my photos and B) the submit button doesn't work. I have photographed the entire process to submit to the CA Atty General's office, Department of Consumer Affairs. DON'T waste your money!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101337046 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I purchased 2 dresses niether of which fits. To return them you need to measure the garment and take photographs to get a refund. This is a sham and a shame. I will never purchase items from them because they do not accurately reflect the documented garment or its size
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101480939 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Before I ordered the mother of the bride dresses, I called to confirm the return & refund policy. Unsure of the sizes, I was told - sure no problem. Order two and return the one that does not work. Upon receiving the order, that was not the case. They refused to provide return instructions. Failed to respond to inquiries. I opened a dispute with my CC company. They provided instructions which I followed to the letter. It cost me 80 US dollars to ship back to China using their instructions. Their email clearly stated your refund will be issued upon QC of the items. Three months later, nothing. Now they are back to "we do not return items." These are dishonest business people. STAY CLEAR OF THIS SITE.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101337228 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I found this site since I am buying for a 15. The clothes are beautiful but the return policy is not the best. Because the site doesn't have a warehouse in the United States the return is expensive and if the person is to keep the clothes it's not a full refund as well, the con is that the partial refund can't go back to PayPal or the card used.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101362203 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox