LightInTheBoxReviews 13,694

It was fast and people are serious in business. They are compromised with customers. I really like the way and keep purchasing orders from your company.

Products are good quality for price and were received in a timely fashion.

Some of the items I ordered came exactly like I saw them in the pictures
Other items not as much
I know return shipping is costly to u and so is to client, that is big disadvantage of your site
Even you offered 50% refund still that might be something for you to work on, because client will end up still with product he doesn't like and still end up being charge for it
That to myself is really big issues
The product i didn't like I've donated to Goodwill so at least some one would joy the product and it would help somebody

Order took 2-3 weeks to arrive...I KEPT NOTHING of the 8 items I ordered as the QUALITY WAS PATHETIC and nothing like depicted on their site. Golf dress was a long shirt not even CLOSE to the measurements given on site. Their site states you can return on THEIR DIME for quality issues but NOT TRUE! $87 return shipping costs on a $115 order...NO Customer Service to work with...won't return emails...I am DISGUSTED BEYOND BELIEF WITH THIS BUSINESS! BUYER BEWARE!

The adds are VERY misleading. The shorts I received are extremely cheap garbage. Look nothing like the advertised garment. About the same quality you could expect from a Flea Market or a Dollar Store. Total rip off. Stay away. Don't fall for the false advertising. Fake News Alert ‼

I ordered 3 dresses & an accessory for $174. Paid extra for expedited shipping but it still took longer than stated on the website. The quality is horrid. Cheap material, shoddy sewing, irregular size dress straps, the dress belt was one inch at one area and got bigger than smaller, the hem was all askew. The material is rubbish. Thin, see-through, totally unwearable. When I requested a refund they said I would be responsible for the shipping cost (AGAIN) which they said had to be sent one specific method (mind you they sent it to me DHL but I was forbidden from returning it via DHL) so of course this isn't practical by any means because it costs me more to ship it than it cost originally so they tell me they'll give me a credit for a future purchase. I have no interest in more garbage clothes so I send them lots of pictures of the dreadful "workmanship" and then they say oh ok we'll refund you some of each dress & not make you ship anything back is that ok. This just went on & on; them trying to negotiate. Finally when it was evident they were NOT going to refund me fully without me paying for it shipped back to them, I accepted a lesser refund just to recoup some of the money I spent. BUYER BEWARE. Maybe 10% of the items on this website are similar to what is shown. Otherwise it's poorly made & won't fit you & the material is too cheap to use for anything except a rag. Stay away.

I tried returning a bathing suit that didn't fit, and by the time they added their shipping fee, restock fee, and then they added their overseas vendor shipping fee and restock fee as well. It was going to cost far more just to return the item than what I paid. Then they offer a 40% discount to keep it, so I took this option, however, they only refunded $7.20 (far from the 40% they offered) but only $4 appeared in my bank account as they apparently have additional hidden fees for this too. Terrible company, stay far away from LightInTheBox.

The quality of the T shirts I ordered was far above what I had expected. They were not uncomfortable to work in as I thought they may be. Working outside in the heat they were light weight, easy to move around in and I didn't sweat as much as some other shirts I'd order on another site or in stores. One Shirt was for a Friend as a surprise and he sid "I Like It!". He went on to say that the saying on the shirt is how he feels at time and will wear it on some of his nightly walks.

Their size charts are 2 sizes off. The material they use is the cheapest there is. The shipping takes 3 weeks then they want you to pay for return shipping. My first and LAST order.

Trust me, bad experience ever, items totally different from pics, terrible customer services. Trash!

The tapestries I ordered came in a decent amount of time and are amazing quality! They are so fabulous and affordable!

Ordered a month in advance of a golf outing. Label created, supposedly sent to a go between but it has never been in USPS system. Outing came and went. Email complaint they tell ME to check with USPS and to verify my address. Horrible customer service. Can't get my shirt. Can't get a refund. STAY AWAY!